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    • I purchased a bathroom tap for £125 from online company, 'QS SUPPLIES', in May 2020. It was duly fitted and all was fine until December 2020 when the top lever came away from the base of the tap rendering it useless. I immediately contacted QS SUPPLIES using their online complaints procedure and submitted a photo, as required. When after a few days I had heard nothing from them I called their CUSTOMER SERVICES team and was told that they were waiting for a response from the manufacturer, a company called 'SANEUX', I pointed out that my contract was not with the manufacturer and that I expected QS SUPPLIES to deal with my complaint. I was then advised to email them again, which I did...twice.... when they finally responded to my second email they asked me to send another photo of the faulty tap. This time, their response was that their,  TECHNICAL TEAM had looked at the photo and decided that the tap, "APPEARED TO BE FORCED", and therefore they would be, "UNABLE TO OFFER A REFUND ON THIS OCCASION".  So after  7 months of use and at a cost of £125, this company, on the strength of one slightly grainy photo have decided I am entitled to nothing. I have applied to be reimbursed by my credit card company under Section 75 but I am still determined to attempt to get QS SUPPLIES to take responsibility and would really appreciate any advice about the best way to go about this.  
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    • Welcome. please follow the advice given above as to reading around the various stories and then monitor this thread for a full reply tomorrow  
    • Hi Everyone,  I am the seller in this case and want to thank the buyer for their support.  The bike was delivered to the local Hermes Parcel Shop really well packaged and sealed on the 3rd Feb with a receipt obtained.  Sadly the parcel was emptied on route to the buyer.   I had listed the bike for collection only however the buyer messaged and asked if we could arrange a courier to which I agreed and they organised that.  When the bike went missing I contacted the local police as the Hermes parcel shop said they would not release CCTV to me.  We got all this from the Police.  since then the buyer has tried his very best which I am grateful with Hermes and parcel2go but is struggling.  Any help is appreciated. 
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
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Britain is still a world-beater at one thing: ripping off its own citizens


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https://www.theguardian.com/commentisfree/2017/aug/03/britain-world-beater-ripping-off-citizens-rail-fares-water-energy-bills

 

 

British Gas increases its electricity prices will rise by 12.5%, starting next month. Just as the cold nights start drawing in despite the competition watchdog judged last year that British Gas and other energy giants were taking well over a billion pounds a year through “excessive prices”

 

Thames Water divvied up £1.6bn in dividends to its small circle of shareholders

 

Hinkley Point, at an estimated cost to British households of £30bn

 

taxpayers still pay £12,000 a day for shut down pfi schools

 

Tories currently trying to stealth sell off to the private sector for just 50 Million quid part of the NHS that SAVES the NHS 70 million pounds a year

 

"These are all examples of the public losing control – over our bills, over our taxes, over our water and trains and schools.

Will freeing ourselves of the shackles of the European court of justice or EU state aid rules or any other Brexiteer hobbyhorse allow us to “take back control”? On the basics that govern our lives we have lost sovereignty.

Brussels didn’t sell us down the river: Thatcher, Blair and Cameron did."

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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The Revolution Is Coming.How much of this sxxx can we take.

Boss of British Gas owner gets 40% pay rise as millions live in fuel poverty

Centrica chief Iain Conn’s package leaps to £4.15m .

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It is where these terrorists are getting it wrong isnt it?

 

If they murdered a few of these monstrous politicians and their associate business profit mongers,

- you know the ones who are driving the 'interventions' in these terrorists 'homelands' for profit and business reasons

(and I certainly DON'T mean the Joe Cox's)

 

1. They would get a LOT more publicity.

2. I also suspect they would get a LOT more sympathy, even if quietly, from the public at large.

 

Mind you, we the British public would of course most likely just end up with a similar replacement or possibly even worse as has far too often proved possible despite our all too common beliefs that it just couldn't get worse.

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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Thatcher Blair and Cameron didn't.

 

Thatcher ,major, Blair Cameron, may did....

Notice 4 conservative pm"s and only one labour.....

 

But ALL without exception increased the use of PFI's from Thatcher and Majors inception - even shamefully Labour,

and none UNDID the abuses of prior governments in any real measure

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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This is not just happening in the UK. Same in most western economies. The current capitalist system is a bust model and went wrong in the 1980's when Reagan/Thatcher decided to turn Banks into casino operations. The Banking crash in 2008 will not be a one off event and the same mistake is being repeated. The Bank of England has just printed another £15 billion to hand to high street Banks to loan to customers.

 

This is relevant because the markets for various commodities including energy is not working very well. Energy companies have customers that can't afford to pay bills or are reducing usage. The big energy companies buy energy in bulk and if they don't sell it, then they can make a loss. Recent winters have been mild and if it continues this way, then profits will be down. Energy should never have been privatised, as it is an inefficient way of producing and selling energy.

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This is not just happening in the UK. Same in most western economies. The current capitalist system is a bust model and went wrong in the 1980's when Reagan/Thatcher decided to turn Banks into casino operations. The Banking crash in 2008 will not be a one off event and the same mistake is being repeated. The Bank of England has just printed another £15 billion to hand to high street Banks to loan to customers.

 

The banks and RBS are perfect examples

 

The tax payer bail them out after their abuses

The tax payer continues to pay in the losses the companies claim against Tax in these banks paying fines to America - so the Taxpayer pays those fines

 

Yet if you look deeply enough, it would quite clearly seem the crash was caused by the Big US manipulators like Goldman Sachs in instigating these packaged debt sales packaged up to look pretty

 

Why is the UK not fining THEM 10's of BILLIONS as they should be

and why were the banks not forced to either bail out the other banks via loans - well because you can be sure the other banks would certainly NOT loan at negative return like we were forced too by our governments

 

 

See here - One of the major UK players in the collapse is being 'repackaged' itself and will be the cornerstone of RBS in the EU.

http://uk.reuters.com/article/uk-rbs-results-idUKKBN1AK0HL

 

Especially now their pay will not be so limited again - like the UK

"A rule limiting bonuses to 20 percent of fixed pay was brought in by the Dutch government after the 2008 financial crisis.

The country's parliament voted in June to scrap that limit in a non-binding consultative vote. "

 

 

This is relevant because the markets for various commodities including energy is not working very well. Energy companies have customers that can't afford to pay bills or are reducing usage. The big energy companies buy energy in bulk and if they don't sell it, then they can make a loss. Recent winters have been mild and if it continues this way, then profits will be down. Energy should never have been privatised, as it is an inefficient way of producing and selling energy.

I dont see and dont believe we will ever see any profit issues for these privatised utility companies, and those involved in generating are even worse.

 

Its working VERY well for the shareholders and senior 'management', and I cant see that changing

- they will just, as always, pass on all costs + a goodly profit margin to the customers.

 

Too many people just dont change supplier - and even if they did and the profiteering companies collapse

- we would pay for that - just like with the banks

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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