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    • Briefly: Bought kitchen (£20000) July 2023 Promised 1 week fitting - took 5 Only drinking water was from outside tap, couldn't cook All sorts of problems deliveries, wrong parts, quality of doors, drawers not working, worktops de-laminating, none yet resolved Crux of the matter Wickes want to replace all the marble worktops - sounds reasonable That means no kitchen again for how long? They want us to accept a type of marble we didn't want in the first place and still don't want now, and they are not saying that they will make good any damage that may be done in the process We don't want this work done, we want them to leave the kitchen as it is and give us some compensation My wife and I are both in our 70's, I am disabled and we are both on heart medication, we don't want the stress and disruption again The ombudsman says we must allow Wickes to try again Advice please, is there any point in going to the small claims court?  Thanks  
    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
    • apologies if I'm being dense, doesn't that open me up to the risk of a backdoor ccj? They still have my parents address for me. (I *may* come back to the UK someday!)
    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
    • I take it I should redact names, court numbers etc?
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Is this normal? - Applied for provisional license in Oct 2016, still waiting...

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I applied for a provisional driving license in October 2016. To this day (Aug 2017) I am still waiting for it. Today DVLA told me it's still in a queue for a doctor to review but would not tell me how many months or years it would take for that review to happen. DVLA refused to tell me the average or approximate time it takes for a medical review to happen. No info whatsoever...just keep waiting...


Is this normal? How long does this normally take?


Is there a way I could get a provisional license and my lessons as well as the actual driving license abroad and then use that here? - Sorry, this might be a silly question, but I need options. I desperately need a driving license for work/shopping/doc appointments due to bad back, and it seems it's not possible to do it in the UK due to some internal DVLA backlogs.


Thank you for any suggestions x

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You are caught in a DVLA trap.

If they refuse you a license, due to your medical condition you can appeal, but if they just don't make a decision ; you have no statutory rights.


The first delaying tactic is to get around to reviewing your information, and the decide the information is incomplete, and ask for more.

Once they have all the information they AIM to make a decision with 18 weeks (but this is an aim, not a deadline!).


1) Record all your calls with Drivers Medical Group, as you'll be given disinformation.


Expect to not have any complaint recorded as a complaint, even when it clearly is a complaint, unless you use the words "this is a complaint"

Expect them to then tell you that they now understand it to be a complaint, and then omit to raise it as one.

Expext them to tell you there is no escalation procedure to an unresolved complaint, or then that the escalation is then to the same team who did (or didnt!) deal with your first complaint


Expect them to say there is no other escalation procedure (there is, to their Chief Exec)

Expect them to say that there isn't any other escalation (there is, through the PHSO, the PHS Ombudsman, via your MP)


Bottom line, though, is that you'll need to ensure that you have a very strong case to be issued a license (provisional or other) before upsetting them by taking them through this process.

What Group of license are you applying for (1- car, or 2 - what used to be HGV / PCV).


Do you feel able to discuss your condition so you can be pointed to the relevant 'medical standard of fitness to drive' that DVLA should be using to reach their decision?.

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Thank you for your response


"What Group of license are you applying for (1- car, or 2 - what used to be HGV / PCV)."


1-car - for basic household tasks and getting to and from work.



"Do you feel able to discuss your condition so you can be pointed to the relevant 'medical standard of fitness to drive' that DVLA should be using to reach their decision?."


I had to tick the "fainting" box on the form because I have Postural Tachycardia Syndrome. The condition causes me to faint when I am standing upright for prolonged periods of time. The condition does not affect me when I am seated. Therefore the condition would not affect my driving unless I had to drive while standing up. My GP confirmed the same in his letter.

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They are likely to consider this as either or both of


1) "Dizziness" (falling within 'neurological conditions' within




P. 29 of the standards, where you point out that you get symptoms only if stood for a protracted period, and thus you have "satisfactory control of symptoms", or


2) an arrhythmia (p. 52 of the guidelines).

This one is more tricky as "Driving may resume without DVLA notification only after:

■ underlying cause has been identifed

■ arrhythmia is controlled for at least 4 weeks."


They could argue about if the arrhythmia is "controlled".

They might try to take the position "it still happens, so isn't controlled", whilst you argue "it is controlled, for driving, as it only happens when I'm stood for long periods" :

In case they try the former : can you try and ensure you don't get an episode until you have this resolved, by trying to avoid standing for long periods?

That way you can say "my last episode was on , and the condition is controlled (by me avoiding standing for long periods)"


The aim is to make them play by their own standards, so that when they (finally!) reach their decision, you have strong grounds to appeal if they refuse you.

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  • 2 weeks later...

like controlled epilepsy and other complaints they tend to sit on things as you have seen. some diseasesd that cause dizziness mean an automatic driving ban eve if the individual isnt affected when awake so Menieres disease is an end of your driving career even if you only get dizziness when lying down with your eyes shut and head lower than heart, not a normal driving position

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