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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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    • deed?  you mean consent order you and her signed? concluding the case as long as you nor she break it's conditions signed upto? dx  
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi all,

Hope all are well.

 

 

I was looking for advice on brighthouse

I took out a TV and a PS3 a few years ago

it was stupid but I had just split from my ex wife so was already in debt and her and kids where obviously given most the stuff out house.

was desperate with xmas coming up etc.

 

I paid them every four weeks for years

recently I have had some payment difficulties.

 

 

I have asked them not to come to my door albeit on phone and to the guy who has come to the door numerous times,

my gf was in bath today and they knocked for 10mins after telling them last week get an appointment.

 

 

have come back today and another card is put through the door even though I asked them to not to come but send an appointment letter.

have unplugged my house phone but plugged it in today and they have called me already on same day they came to house.

 

I am actually only owe them 130 or something now and I could go in and pay my 4 weeks but I am sick fed up of how they talk to me.

 

 

Advised me they can come to my door when ever they want,

I advised them in store that I have right to stop them coming to door

but they said they can do this whenever they like.

 

 

If I asked them to show me where it says in there contract they can call me numerous times a day and come to my address without appointment but they say things like I am threatening etc or other lame excuses. I dont go in store anymore.

 

have had enough over last few years

dont want to not pay

am not letting my rights get walked over by people that have no legal power over me whatsoever,

got through last few years when some days I wanted to just give up,

will be debt free in 6 months and this debt is part of my plan so I want to pay.

 

 

would like some advice on how I can stand up for myself and show these guys laws are for everyone not a select few and start paying my remaining balance as I actually cant bring myself to go in there store.

 

 

130 must be about 5% of the original balance owed.

Thanks

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they have no legal powers at all they are not bailiffs and never can be

 

they've also been fined before I believe for doing this

you need to log it all down and fire off a complaint to the CEO. by email.

 

and seek compensation for the distress caused, about £130 should be about the right figure me thinks....:lol::lol:

 

and I bet you've their secret insurances too that can be reclaimed as well

  • Confused 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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and seek compensation for the distress caused, about £130 should be about the right figure me thinks....:lol::lol:

 

 

I disagree - I think it should be double that ^__^

Did you pay for their insurances?

  • Confused 1

 

We could do with some help from you.

 

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Hi guys thanks for replies.

 

Yes I believe I have the insurance but after reading forum I think last month I have had the agreement rewritten

coincidentally they still called twice next day by mistake.

 

Can I claim the insurance still?

 

Also they leave cards with a first name on it no date or anything when they come to door.

 

I can go to BT I hope and get a list of how many times they call etc

is this necessary or should I just complain to there CEO thanks

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You can still reclaim the insurances that they force you to take out with every agreement.

If you have the statements from them fir each one(they now send them ince a year) then you should complete a spreadsheet for each agreement.

If you dont have all the info to hand then its a good start to send a SAR to get the info first.

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I am going to look into SAR but probably have the statements.

 

 

I emailed them yesterday to advise I only wanted to be contacted by email or post

 

 

they have been at door again today and on phone but had no response to my email.

 

 

Thanks for your help. p.s they came to door yesterday as well so looks like they escalating this : )

Edited by johnboy2010
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the person knocking on the door is some poor self employed agent who doesnt know anything about anything so dont be afraid of them.

 

 

i would be telling them politely that they are not to call again or you will seek to have them arrested for harassment and trespass and let them know that any phone calls will be treated in the same way

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Hi oh my god

I told them on phone yesterday that I have contacted their head office and asked for communication only by email or post.

 

 

My gf has been up stairs reading today and they have called three or four times and came to door for 3rd day running.

They havent responded to my complaint either.

 

 

I have already told the representatives to stop coming to door without appouintment but they dont listen.

I could understand if I am trying to completely blank them but I have said email or post.

 

p.s I have an additional leaflet with my card today saying about late payment charges been in effect from 19th august 2017

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doorsteppers have no powers to do anything

they are not bailiffs

write and complain to CEO

 

 

tell him you want compensation for the stress of their agent being at your door 3 days? running.

this is not acceptable. and is harassment.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Good Morning johnboy2010,

 

As this is a public forum, I ask that you contact our Customer Relations Department. I see from your previous posts that you have been in contact but we would like to confirm that we are aware of your situation and aim to help in resolving the issues of your complaint. Once we have been able to establish your account details, we will help you in any way we can and will be able to advise you of your options. We aim to offer help and support in managing your account and have many options available for such a situation. I would encourage you to consider contacting our Customer Relations Team again on 0800 526 069 as this would allow for us to discuss your concerns with you directly and allow for a speedier resolution.

 

Many Thanks, Rahul (Web Relations Team)

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If you contact Brighthouse by phone, then record your call.

 

If you're unable to record your calls, then writing only, so you have a paper trail of evidence.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Yes I realise now I spoke to head office on 28th July. The lady in phone called the store while I listened in and told them under no circumstance should they do anymore home visits or calls but today yet again another card through door and witness to say they at door and more calls on house phone.

 

I also received a notice of sum in arrears which is now 239 from a 130 pound balance. I really don't know what to do I feel sick.

 

I just called head office who said my complaint is closed and advised no manager available I spoke to David who would only give name after asking for a payroll number etc so he can be identified. His advice was to complain to ombudsman or police. Thanks for your help guys

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Document all of their harassment, you've told them you don't want them knocking your door, they've continued, report them to the police for the criminal offence of harassment.

 

Stay OFF the phone to them, deal with these children in writing only.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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I have been 'through the mill' with this lot as well, made the complaints which involved the CEO but was passed to pillar to post and ended up with a resolution which suited them.

 

You was lucky to receive a notice of sums from Brighthouse, I never received the notice of sums or a default notice from them and it was only by accident when I checked my credit report that Brighthouse has registered a default notice,needless to say that I have now informed the FOS and the ICO of their games as I have a trail of the e-mails that I have sent them - also I sent Brighthouse further e-mails regarding the notice of sums and default notice that I never received but as expected they have not responded.

 

Also I returned my item back to my local store months ago before the default was registered on my credit report, who then tried to pressure me in to a re-write, I politely declined and the store assistant advised me that my account is closed with nothing further to pay and I will receive a letter confirming this, guess what? like the notice of sums and default notice I did not receive nothing.

 

Interestingly on checking my credit report again my account is marked as closed with Brighthouse, just waiting now for anything else further to happen and I will have a field day with them.

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