Samsung S8 screen cracked without being dropped etc, in a proper case since new

[iainh]

Hi , nasty taste left in mouth by Samsung. Whilst cooking, i used my S8 as a timer, as per normal. multiple timers set, and running. turned round to check time, and the screen was flashing like mad. A crack was developing before my eyes. A phone call to Samsung sent me to their Romford "customer care" centre where i was told i had dropped it

 

The phone is not yet 2 months old. I was told that screen damage invalidated the warrantee, and also refused a second opinion, as 3 "engineers" had already looked at it.

 

cost of repair is approx £350, after 1.5 months use

 

am i right in thinking that it had a fault inherrent since manufacture, and that should be the route i take?

The phone was bought via carphone warehouse, on an EE contract. EE contract appears to state the the phone is owned for the first 6 months by the company i purchased it from, so should it be carphone warehouse i approach with this issue?

 

leaves a really nasty taste in my mouth, i suspect it is CPW that i need to go for, but they have been phenomenal to me over the past 12 years- would be much better if i was able to go directly to Samsung

 

At time of purchase with CPW i also bought a "gear4" protective casing for the phone, and it has lived in it ever since. It was not a cheap case either

 

Please help

 

Kind regards

 

iain

[dx100uk]

yep

CPW under CRA

its within 6mts so its their job to diagnose it not yours

[iainh]

Thank you dx