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    • Well as you're implying, UB, you're going to sign a better trade deal with a large economic bloc than with a small one, aren't you?   I don't think there's any chance of any deal based on a 'special relationship' while Biden's in the White House, but as I said I think Trump would have stitched us up in the end anyway.
    • Atleast 7 years, but they have already done some of the work. I think Liam Fox started this a few years ago.   My guess is that it will take 3 to 4 years before a proper trade deal is signed. There might be a mini trade deal before then limited to a few sectors.   The issue for the Brexit supporters might be when the EU and US sign a trade deal, before there is a UK/US deal. And when this finally happens UK only obtains same deal as EU. There is no reason for US to agree better terms with the UK and they would not do so  because US sees UK as part of Europe.
    • English school leaders despair over new rules on Covid tests and  masks   https://www.theguardian.com/education/2021/feb/25/english-school-leaders-despair-at-soft-line-on-covid-tests-and-masks
    • They've estimated 10 years to agree a trade deal haven't they, UB? I think the Tories believed Trump when he said the UK would be at the front of the queue and have a quick trade deal and thought it would look good as an announcement after Brexit happened. It didn't dawn on them until quite late on that Donald might lose the election.   Why they ever thought US negotiators would do any favours is beyond me and now you see how other countries have asserted themselves over trade deals, the Tories global ambitions are starting to look naive.
    • It takes a long time to agree trade deals because there are so many aspects to consider.    UK companies trade with US consumers including US Government every day of the year, with the previous trade arrangements still in place.   There is no hurry to agree a new trade deal. It takes thousands of civil servants in both Governments to go into every aspect and they just don't have the people available to do this work.    
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

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Hello,

 

At the beginning of the month I was happily munching my way through a tasty packet of crisps when I bit into a small stone. I emailed the manufacturer the same day with photographs. No reply; not even an acknowledgement.

 

I forwarded the email to the shop and, after chasing them, they asked for more details, which I provided. They passed them on to the manufacturer, who asked me to send them the stone. I've refused but have contacted the food safety team at the council in which the crisp manufacturer is based.

 

I made an appointment with the dentist the day after it happened and have chipped a tooth and cracked another one. The dentist offered to file the chipped tooth and said that I may have some problems with the cracked one in the future.

 

I went back last week as my teeth became sensitive and the dentist covered the chip with sealant and x-rayed the cracked tooth.

 

The dentist has been great and not charged me for the two appointments or treatment. I've taken time off work (and have worked through lunches to make up the time). I don't want compensation, just for any related dental treatment to be reimbursed.

 

The shop has sent me a £5 goodwill voucher. (It's quite insulting and I really wish they hadn't bothered. I'm very tempted to hand it in at the shop and ask the manager to sign for it!)

 

Is there any way I can cover myself for any future dental work related to the injury?

 

Many thanks,

 

Mrs M.

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The crisp manufacturer would need to see the stone to understand how it got through their production line. Without seeing it, i doubt you would get much further with this.

 

It would have to be very small, more like a piece of grit.

 

Why not send it by recorded delivery to the crisp manufacturer, after having taken photos of it on a piece of white paper. Also if you have the packet they will want to see that as well.

 

If they are satisfied that the stone would have been light/small enough to stick to a crisp, then they should pay for any dental treatment and costs you incur. If you have anything from the Dentist, send that as well.

We could do with some help from you.

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