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    • Ironically, 2 weeks after no updates the parcel has been located and delivered today!! So maybe the Evri system is not as bad as it used to be (for me, at least...). Annoying that I spent 3 hours yesterday brushing up on my consumer legislation, but at least I'm well equipped to handle any more issues going forwards! Apologies to have used up the forum's bandwidth and feel free to mark as "resolved".
    • Hi all. Just posting this for other users to take note of. We ordered some furniture from NCF Living in Hull and subsequently cancelled (before delivery) because of poor customer service. They now want to charge us a cancellation fee. (Fat chance). As a little background, they offer immediate delivery (7 to 10 days) on a lot of their products, because it's already manufactured and sitting in a warehouse somewhere. We ordered such an item. 18.5.24 Order placed and £190 deposit paid on a debit card. (0% finance on balance) about £2,000. Arranged them to hold for later delivery, 'cos we were about to move house. 01.06.24 Went into store after house move to fill in their "change of address" form for delivery. Problem: Finance company needed proof of adress. 02.06.24 Went back to store with Solicitor's letter from conveyance process. 06.06.24 Heard nothing further, so went back to store. The evidence had already been approved, but they hadn't told us.A printout of the file was made with notes at the top for store manager get in touch and arrange delivery. 24 .06.24 After an intervening holiday away, we'd still heard nothing, so went into the store to cancel. We were told that "admin" would be in touch within 14 days about the cancellation... Huh?! Asked for contact details of "admin" so I could call them direct (you should ALWAYS keep control of comms), but were told they had none. Went home and did a very painless chargeback for the £190 deposit. (Thanks Co-operative Bank). 25.06.24 Sooo, the day after cancelling, I get the first contact from them ever, trying to arrange delivery! Short summary of the conversation. Me: I cancelled the order yesterday. NCF: I know. Me: So, you've got a cancellation in front of you, but you're trying to make a delivery..? NCF: Well, if you want to cancel, there's a cancellation charge. Me: What costs have you incurred? NCF: We had to order the furniture. Me: It's "immediate delivery", so it's just sat in your own warehouse. NCF: We had to hold the order until you requested delivery. Me: So, it's stll sitting in your warehouse... What have you lost? NCF: You can't just cancel an order without paying the cancellation fee. Me: I just did... Yesterday. Goodbye. I've now emailed their customer services, confirming the cancellation... We'll wait and see... As a side note, there was a retired gentleman outside the store yesterday, buttonholing customers on their way in, warning them not to buy anything there. Apparently, he'd been parked there every day for 3 weeks. He paid £2,500 for a bed which had numerous faults. He was having problems getting a refund, so set up camp outside, to try and get some action. They have had the police visit him 5 times so far. He just explains that this is a civil dispute and they leave. He also showed me a laughable "banning order" that onsite Security have issued him. He said they were quite friendly and sympathetic when he told them the story and said it would probably take several months to go through any possible Court process to evict him. Anyway, I've referred him here. Don't know whether he'll turn up. I'll post further if NCF start playing games.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Huntingtons man attacked by kids- stamped on his head.

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Rich was attacked and had his head stamped on by 2 kids.

They threatened him on the bus the day before and he saw them the next day on the bus.

He not thinking straight and took the bus ID off one of the kids and whilst doing so got him in a headlock.



The Police said this was assault and theft.

The kids chased him down and called friends to join in.



They stamped on his head and punched and kicked him to the ground.

He had grit in his head and he had a seizure.



The police has said he needs to write a letter of apology to the kid he took the bus pass off.

He was part of the group and was bragging about it on FB and the local paper picked up the story.



These kids will have to do community service.

A more detailed version is below.



I don't feel he should write a letter of apology and I think these kids should have something on their record saying they hunted down a disabled man who couldn't walk and stamped on his head.


Monday 26th at 6pm Richard phoned me at work to say he was threaten and is worried and didn't know what to do.

He said 2 girls and 2 boys were there and they had kicked his sandwich and put their feet on his seat.

There was one behind him and one in front of him.



One of them stared at him and said he was going to cut him, "I will kill you" "I'll cut you from here to here" "I'm gonna stab you".

They kicked his seat and were threatening.



He said he stared back as he was worried they would attack him if he turned away.

He said he had just come out of hospital and isn't well.

He heard another passenger say leave him alone he isn't well.

He said he told them it is on CCTV.

But they didn't care.



He got off the bus at Stanmer Villas which is a stop earlier than he normally gets off as he didn't want them following him to his 4 year old daughters school.

I contacted the Bus company who advised me to contact the Police which I did.

They call me back the next day crime reference 47170090324.

They advised they would take a look at CCTV.


Tuesday 27th. Richard was with me till 1pm at Portland Road Hove.

I had to take my son to Water Babies so he left.



I got a call from Richards wife to say Richard was missing and something had happened on the bus.

I immediately drove to Hollingdean phoning the Police on the way.

My girlfriend contacted the Bus company.


I arrived at Surestart and heard kids laughing about an ambulance in Roedale Road and "it was kicking off".

Then my girlfriend called me to say he had been found in Roedale Road.



I drove down and saw Richard in an ambulance he was having a seizure and was unable to control his movements.

Due to the Huntingtons Disease, stress exacerbates the condition.



Richards movements are usually unstable but under stress he can't control his movements.

Please speak to the officers who dealt with him and escorted us to the hospital.

They will confirm this.


Richard told me he had seen the boys who verbally assaulted him and tried to get off the bus.

He saw one had a bus pass and made a grab for it for ID for the Police.



He tried to run away and got to the Surestart Centre but accidentally went through a wrong door and ended up outside.

He ran away but three of them saw him and chased him.



He tried to barricade himself behind a gate in someones garden.

But they caught him.



He said he remembers being punched and kicked and they were laughing calling other people on their phones.

Then he can't remember anything until the hospital.


My Mum was attacked in a park as people thought she was drunk ( she had Huntingtons )

my other brother Andrew was attacked in BP Petrol Station,

he also went back in after being attacked to get the Taxi drivers ID badge who attacked him so the Police could identify him.



I would be logical and think that is a risk and you would get ID from CCTV but Huntingtons affects how you think.

Huntingtons is a horrible disease.



My brother is worried about picking up his daughter and doesn't want to be scared to walk around.

He isn't allowed to drive and buses are the only way he can get around.

He doesn't claim any benefits and you can speak with the ladies at the Surestart Centre and his daughters school

- he is a nicest person ever.


Prob repeating myself but here is more information.

Since this the kid said he was attacked by Rich.

The Police said Rich took his bus pass and got him in a head lock before running away.

This is considered theft and assault.

He was part of the group that attacked him on the Monday but wasn't the actual one that threatened him.


I tried to explain he was trying to identify them as the Police and bus company weren't interested.

The police said he needs to come to the custody centre and be questioned.



I went to the custody centre and police station and begged them to speak with the officers when he was attacked as it put him in a seizure and this wouldn't end well.



They wouldn't take any notice and so we went to the custody centre.

He got so anxious he couldn't stand and it took another two police officers to help hold him still.

The senior officer said get a wheelchair he has to come in even though he couldn't walk or sit and was all over the place.



It took another 2 people to hold him in the wheelchair and try and wheel him into the police custody.

He fell out in the hallway and the Sargent said this is a custody centre he can't do this here (have a seizure)

he said get him home or to a hospital.

The officer helping called an ambulance.

Help me to help others!

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You need to speak to a solicitor about this. That would be the best advice to give. Especially as the police sound pretty Inept

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..



If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks


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