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Failed to deliver Fridge on day arranged and paid for.What can i do!!!!!!

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Dear friends.


We selected a fridge. We selected a delivery date with payment not FREE. Special instructions were to call client 30 minutes before however totally unnecessary as it was a whole day delivery.


We waited. No Delivery. 5 to 8 phone calls later we got new dates next day.


Following day the fridge came, damaged sides. Around 5 mins of cleaning and 3 minutes of vacuuming and paperwork signed we are now promised fridge for another day.


Fridge could be with us today 21st July.


HOWEVER, 2 days of work had to be taken off for 2 delivery dates as my cousin does not work close. His management agreed he can take days off at his expense AKA no payment.


So now he's 2 full working days unpaid leave + £20 delivery charge and all the stress and pressure.


What is the legal compensation, the remedy he can ask for or get?


What hurts the most is being totally unaware of everything. They don't answer calls, different people say different things and TBH they take the ****.


Please advise.



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Breach of contract i.e failure to deliver as contracted.


You would have to write to Currys head office stating the breach of contract that occured and the loss suffered due to the breach. You would have to document the loss suffered with any proof from employers etc. Ask Currys to compensate for the loss suffered within say 21 days or you will consider issuing a claiim in the county court against them.


However please FULLY read the Currys contract to see whether they have included any terms to avoid liability regarding delivery problems. I suspect that Currys will have included terms to avoid them being liable for losses such as were suffered.

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they have called to say the fridge is no longer in stock!


This is getting worse.

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