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    • I’ve been getting debit collection letters from a number of diffrent companies but I don’t recognise any of them. So I signed up to one of the credit rating agencies to find out who I owed money to. But that didn’t help. It just lists the debit collection company and the amounts they say I owe them. The amounts are staggering. now I was caught out once before by a debit collection agency saying I owed money but not who to and I just paid it. It wasn’t till after this that I found out that some agencies just send letters demanding payment for a nonexistent debit. On my credit report it says I owe money to the debit collection agent but there are no records of any original debit. no unpaid loans or credit cards.  so what do I do? I had a serious brain injury so I have memory problems and some untreatable mental illness. Thanks for taking the time to read this.
    • Hi, I’m sorry I haven’t replied sooner and that I wasn’t clearer. The situation is this.  I had a pay as you go sim and wanted to change to a VOXI pay monthly account. the guy on the phone said I’d need a new sim that would be a standard pay monthly sim. He told me that once I got the sim then I could call and have it put on a VOXI account. So. I agreed but at some point in the,long conversation after he ordered the new sim he said that infact I didn’t need a new sim and could just change my pay as you go sim into a VOXI sim. so he did that. I assumed that that was the end of the matter. I had done what I set out to do. And didn’t think about the ‘new’ sim because it was not needed. I assumed he had canceled it because it was not needed. then in January I get a letter saying I was behind on my phone bill. so I called them and that’s when I found out the ‘new’ sim had been ordered but never arrived .
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    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 27 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
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Hi I.m new here and need help .

 

 

Over the yrs me and the wife have had provident loans

we have defaulted 3 times on them for thousands over the yrs.

They still lent to us mind.

Over last few yrs we have never missed a payment but got our self in debt with them.

 

To the point we paying £200 a wk in repayments over long term.

We kept renewing loans for more to keep money in our pockets it would last us a fee wks until next renewal to the point that we are at the limit.

 

We did pay it off once to lower payments and renewed straight away then to get more money back but this is how we got to the limit .

We paid off with our Christmas no ey borrowed 2 wks later to get our money back but borrowed even more .

 

My wife as aspergers and she hates not paying it especially as we know the agent as live locally.

We on benefits which as been stopped at moment due to change over from was to income support not had money for nearly 3wks andooking at another fee wks before it's sorted.

 

We missed last wks payment they been fine with it and going to try and help but can't afford to pay it back at all.

My son and daughter been helping is out for so long even my son's boss giving is money to lend .

 

CAB just told us to contact them to make arrangement to lower payment but we been told it looks like we been irresponsible lending and between defaults and constantly renewing for more shows we couldn't really afford them they never looked at our money coming in and cause we needed the money for Christmas we lied what we had coming in I know it's wrong but was desperate.

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Ive added spacing to your post...

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def irresponsible lending

 

 

get that complaint running.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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read the pdf in post 2?.........

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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read the pdf in post 2?.........

 

Update I emailed the directors yesterday evening

I sent it to every one listed as the ceo

 

 

got returned out of all the names on the ceo webpage.

Only 1 allowed it .

 

 

I then had a look on the other provident pages and found another director and it was sent there aswell.

Got a reply today to say they are looking into our complaints.

 

I have all our books going back yrs and boy I am shocked myself what we.ve had and how they allowed it

at the time u don't see it but every few months, some every wk.

 

Will keep u posted how it goes

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go nail 'em!!

 

 

little dicky bird tells me that the FCA are FERY interested in Provident at present

they've had 100's of complaints from people getting letters from lowells on debts going back to the early 2000's some beyond

that lowells are now chasing and many they are trying to litigate on too.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Are they really

I keep getting chased by them aswell

but thry statuary bard as they are over 6yrs old

I believe around 8/9 yrs

I just ignore them cause I know they can't do nothing

 

 

I also believe provident won't take to court cause of the interest rates.

 

 

From what I can see I have paid what I have borrowed prob 3 times over in the last 6yrs .

 

Only thing I.m unsure of is that I know we been lent irresponsible b

ut in terms of figures how do I break down what I want.

 

 

I have memory problems so what I read don't always make sense of

I can't absorb the info to make sense without someone telling me what it is I need to do so if anyone can help i.d be greatfull .

 

 

Just need to explain what it is I need to calculate so I can get someone to do this for me

 

 

cause without knowing I can't explain to the other person.

If that makes sense sorry for so many questions.

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didn't say provi take you to court

ofcourse they don't

I was relating to lowells

they will and do

 

 

they send out 1 or 2 letters to an old address

then if they get no response

they issue a speculative claimform.

 

 

matters not if its Statute Barred.

if the claim is not contested

no human looks at it

rubberstamped default judgement.

 

 

1st people know is a judgement for claimant magically arrives at their correct address

that's why its SO important to update debt owners of a change of address

 

 

750'000 claimforms are issued every year

more than 85% are never contested

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thank you I.m not sure what I.m suppose to be asking for in the reclaims.

 

 

I.ve for certainly been lent money irresponsibly.

Loan renewed as soon as possible.

 

Numerous loans a yr

some every other wk started at £100 raise to fee hundred then to the 1000 to 2000 .

 

 

No loans paid off all together always renewed .

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perfect complaint then

off you go read the guide

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Irresponsible lending - probably.

Irresponsible borrowing -certainly IMO

Wanted loans for Xmas etc - sounds like a tenant?

 

 

What would you have said/done if Provident had rightly turned you down for a later loan?

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With paying them so much every wk we had no money left for savings and what's wrong with being a tenant anyway we can't all own our own houses.

Plus isn't taking numerous payday loans out no different

 

 

so you saying people who keep talking pay day loans with numerous companies it's their fault for taking the loans out .

Even though your taking one out to allow u to live for the next few wks.

 

 

No need to judge us ,we already told provident we hold some responsibility in the emails.

But perhaps you should be on this forum if you can judge anyone so quickly

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  • 9 months later...

Update provident came back it wasn't irresponsible lending so referred to for. Last month was found in my favour had a nice pay out last month for 6yrs of loans.

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If we have helped you win please consider a donation

Off to the fos then

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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