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    • Assistance urgently needed now please!   I was telephoned by the mediator today. After he had spoken to the defendant he told me that he (the defendant) is saying that he doesn't recognise me as a customer and doesn't know who I am.   I have it in writing from him that I paid the money but it's true that my son in law's name is on the bill of sale etc. The mediator said I should maybe change the name on the claim. As this will cost me money, he told me to take legal advice. (I don't even know how I'd make this change)   Any advice please?    
    • Just thinking aloud here, but have OP's rights now been affected by OP having declined the seller's offer to let OP return the puppy and give a full refund?   Suppose, just for example, we were talking about a fridge not a puppy. If the seller says I can return the defective fridge and they'll refund me in full the  £1,200 purchase price would I be entitled to say 'no I want to keep this fridge and you to pay me the £500 it will cost to repair'?
    • To go back to the matter of insurance – for the OP to have to rely on their own insurance – would be effectively relieving the seller of any responsibility to make sure that they undertook their trading activity responsibly. This is exactly the same as extended warranties. It is exactly the same as couriers such as Hermes requiring you to insure against their negligence in order for them to pay you out compensation for a lost or damaged parcel. People should try to hold the seller of an item directly responsible whenever possible because it is only that which encourages better and more professional behaviour from traders. If a trader realises that they are going to be held to account then either they will do a better job or they will stop trading. The consumer benefits – and in this case so will the animal. Similarly, exactly the same argument runs in respect of the liability of Vets4Pets who may have fallen down on the job – although this needs to be confirmed by independent assessment. What you see here is a typical scenario where everybody wants to step back from the responsibility and leave the customer on their own and in a lurch. The insurer denies liability. The trader/puppy breeder denies liability. Vets4Pets have also apparently denied liability. They all taken their premium/price/fee and so they are all happy. It is simply the customer who has parted with the money and then is left with a load of trouble because somebody hasn't done their job properly and nobody is prepared to step forward and take the proper responsibility. This is the kind of reason why the Consumer Action Group exists.
    • Thanks lookingforinfo, I was completely unaware of that. That is pretty compelling stuff from the judge and hopefully helps reign these people in more.
    • I don't know if you have seen this thread below-you should have if you want to learn how to know enough to fight off both your current claims against you. But just in case you missed it.... It contains very strong reasons why if you include them you will win in Court should they take it that far.
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    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
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      I did and they took me upstairs.
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      No excuse.
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    • The courier industry – some basic points for customers. Read more at https://www.consumeractiongroup.co.uk/topic/421913-the-courier-industry-%E2%80%93-some-basic-points-for-customers/
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    • The controversial sub-prime lender says the City watchdog is investigating its practices.
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Hanson Junior

Hanson Junior v Barclays

style="text-align:center;"> Please note that this topic has not had any new posts for the last 5165 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

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Just sent off DPA request...so the process begins.

 

Wasn't going to bother with all this until I went into my bank skint and they refused to extend my overdraft...I'd gone £2 over that day from a card transaction and they charged me yet another £25 - so I thought well, why not screw the s*ds like they have me for the last 6 years!;)

 

Thanks to my brother and this site...

 

And remember - good things come to those who wait - unless you're a bank!!!

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Just received statements back - they only owe about £250 but it's my money and I'll be getting it back!!!

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go for it bro!

looks like this Barclays company has p1ssed off more than little old Cahoot on my thread! Does this mean you can repay me for all the CDs you wrecked of mine when I was travelling? Only joshing.

 

Good luck, and don't let the rascals win!

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This topic was closed on 08 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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style="text-align:center;"> Please note that this topic has not had any new posts for the last 5165 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

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