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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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faulty used car - possible return


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27 june 2017 bought 2.0t sidi vx line sri insignia 5000 miles on clock, paid around 17k for it, 9k trade in rest on 2 credit cards.

 

dealer is 140 miles away from me - a very big vauxhall dealer.

 

when i bought the car i started to notice a rattle, it really sounded like braked pads rattling, so i thought when i get time ill pop it into my local vaux dealer to get them sorted.

 

however recently the rattling sounds got worse, it does it when letting clutch out, pulling away, travelling at slow speeds ie few miles per hour and did it when i went over a rumble strip

i took the car into my local dealer yesterday who told me this noise was normal - i argued it was not and went on my way home, i got got home and called the dealer again and asked for service manager to call me

 

i also lodged a complaint with vaux head office

 

today the service manager called and asked me to bring the car back in, i can replicate the rattle every time with the clutch and i heard tyhis noise several times, they are now saying they dont know if this noise is normal or not and are going to get in touch with higher up people at vauxhall, vaux head office called me today to say they are taking charge of this and will call me again soon.

 

what are my rights if they say this noise is normal? because i refuse to belive it is normal - metal is clearly hitting metal some where on the car - it is 100% not the brake pads now.

 

this is a top of the range insignia, and i like it alot.

 

theres 2 more of these cars available, id be willing to do a like for like swap, well moreso a full refund on mine and start again buying the other etc if i can reject this one, as i say im worried there going to say this noise is normal

 

where do i stand guys?

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trouble is no local dealer can compare this car with another one as they are rare and none localy about, the srvice manager has only ever seen one of these before and i think the main mechanic has never seen one before.

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Independent mechanic needs to have a look. It certainly is not normal.

Luckily you have used credit cards so you can reject the car and start a sec 75 claim if you need to

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Get an independent report.

On that reports findings reject the car under consumer law. Return the car on that basis. Demand a refund. If they don't start a section 75 claim. The cedit cards are liable for the WHOLE amount paid, not just what was paid on the credit card

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going to play this by mine and the various protection laws etc i have available to me

 

at the moment:

 

im still within first 30 days cra

i have the network q exchange guarantee first 30 days

manufacture warranty

network q warranty

 

 

another vaux garage say something is wrong, they want the car in for a few days, they have not diganosed anything but they belive its transmission, gearbox, clutch kinda problem

 

i see this in a good way because these parts if faulty are going to be exchanged (and no they wont be putting any gear box in it thats recon or used) - car was clearly faulty when i bought it with under 5k miles

 

i only want this make / spec of car. if i exchange it i could end up with another car with problems, if i took the refund option id simply buy the same spec of car anyway

 

vaux head office is already involved, little do they know calling to discuss this is about to cease and everything from now on will be done via email, same for the dealership i bought it from.

 

lets hope the faulty part willl be replaced

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rest is on 2 credit cards....

 

 

don't faff around

 

 

go ring the 2 card providers

tell them the car is faulty

and under section 75 they are equally responsible for this being faulty.

http://www.consumeractiongroup.co.uk/forum/showthread.php?473624-Section-75-and-Charge-Back..-gt-Whats-the-difference-and-how-to-utilise-them

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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still responsible for providing a roadworthy car.....

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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they are yes, but if i get new gearbox from the factory that is kinda perfect, if its clutch etc

- it will all be fixed, give me one hell of a road worthy car.

 

the first sign of messing about by anyone dealing with this / sold me this car then you can bet your bottom dollar every protection tool at my disposal will be used

trust me im [removed],

 

 

guess what they tried to tell me at this second vaux garage???

tried to tell me it was my seat rattling!

 

 

he honestly tried to convince me of this,

untill i said right move over ill get in and drive,

lowered the windows began to drive with car producing these noises

- i didnt hear that he said,

take us back to the garage this is not normal

- i kid you not

Edited by dx100uk
behave - dx
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use the tools to your advantage

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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will you confirm something, ive tried to find it again but i cant.

 

can waiting for a booked appointment and the time they have the car be added on to the 30 day cra?, ie they have it booked in now in there system to collect the car on Wednesday next week, booked in on Thursday 13th ?

 

thank you for taking a interest.

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as long as you notified the seller of an 'issue' within 30 days, you are covered fully.

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Symptoms similar to yours have been reported for various iterations of the Insignia. 1. Timing chain tensioner and 2. Rear Parcel shelf rattling. Sounds very simple but get both checked out.

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cheers nimrod, deffo coming from front of car, and now you mention it it could be timing chain related, i think its transmission, i can make the car make the sound every time i push the clutch in

 

dont worry im in one hell of a position protection wise, and bought the car from "high end" dealer etc, so no worry bout not getting money back etc, but as above im gona try and come out of this with new gear box etc if thats whats wrong, ill hjave a much better ider of play once the car goes into garage on wedensday.

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