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    • They are not going to continue chasing for £37, so will stop at some point soon.  Will go back to Eon, who will just make a note of the debt on their records.
    • When a Debt Collection Agency (DCA) is assigned the debt after purchasing from the original creditors, they will add the debt to the credit record replacing the previous entry from the original creditors . The debt should be less than 6 years old from the date you defaulted making payments.   When you receive letters from a DCA, they should state the name of the original creditors you had the credit card, loan, overdraft or other debt with.   Do you still have the letters from the DCA's ?  If so, please provide details of the DCA, the original creditor named and the debt amount. If not, your online Credit Record history should contain information.   Never throw away any letters you receive from DCA's or Banks etc where they concern debts you owe. The letters may contain useful information.   Have you moved address since getting into debt ?  Did you provide your new address to all companies you owed money to ?
    • These vaccinations are going to be regular, I believe about every 6 months.  This is going to require local vaccination centres for years until they have a vaccine that provides longer protection.   Most GP surgeries are not going to be able to continually provide this vaccination service and provide all other services. They might help out during lockdown as a one off, but to continue having a constant flow of people for vaccination is not going to be possible.  My local GP surgeries are over subscribed, with it taking 3 weeks to get an appointment, so they are not taking part in this. Luckily we have a privately run NHS minor injuries unit with more room and they have been vaccinating patients.    
    • British households could be set to save less money than they did before the pandemic over the next five years as the country embarks on a £45billion spending spree, it has been forecast. View the full article
    • Just for info   Family member had oxford A/Z jab and had 40 degree temperature for 24 hours or so the day after Seems to be OK now and lateral flow showed negative for what thats worth
  • Our picks

    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 27 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
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Hi All,

 

Has anyone had any success with Transportation Claims Ltd?

 

On 6th June I was clipped on my right arm by a First Bus whilst walking on the pavement.

Driver did not stop but it was a loud bang and pedestrians behind me came and checked I was OK.

 

 

To be honest I was more angry than hurt at the time as I had my wife and kids with me and had literally seconds before made my daughter move away from the kerb.

 

 

I phoned First bus customer servicesicon within 15 minutes of the incident to report it and although I was still extremely angry I accepted they would look into it and get back to me.

 

 

I gave them route number, exact location and time as it was an hourly service it would have been a simple process to determine the driver and bus concerned.

I received an email cofirming my complaint within minutes.

 

After hearing nothing for a week I called back and they said they could not discuss with me as was a matter of data protection for the driver, but I would hear from them shortly.

 

2 further days later I get a fairly bland letter stating my complaint had been passed to Transportation Claims Ltd and that no further contact with First would be acceptable on the matter and they would be in touch.

 

4th July, I called Transportation Claims Ltd quoting the claim ref from the bland letter.

The person I spoke to looked up the claim ref and said the matter was being investigated and they must be having trouble finding the exact bus or driver.

 

 

He then said he would send me the relevant claim forms to fill in and by the time I fill them in and return them the investigators should have finished the investigation.

 

I wasn't badly injured, just some bruising and a sore shoulder and elbow so wondering if this is really worth pursuing?

 

Thanks in advance fro any advice.

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Hi All,

I phoned First bus customer services within 15 minutes of the incident to report it and although I was still extremely angry I accepted they would look into it and get back to me.

 

 

I gave them route number, exact location and time as it was an hourly service it would have been a simple process to determine the driver and bus concerned.

 

.......

 

After hearing nothing for a week I called back and they said they could not discuss with me as was a matter of data protection for the driver, but I would hear from them shortly.

 

2 further days later I get a fairly bland letter stating my complaint had been passed to Transportation Claims Ltd and that no further contact with First would be acceptable on the matter and they would be in touch.

 

 

What do you want to achieve?.

 

If you feel First Bus aren't taking things seriously, and your concern is for them to do so (rather than for compensation) : make a complaint to the police of their vehicle being involved in an accident causing injury, where the driver failed to stop.

 

Note to the police that you aren't interested in compensation, but that you feel they aren't taking the matter seriously.....

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