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    • Dear All,   BN - Thank you for your comments.    My wife had prepared the relevant notice to the court and rather than spending time redacting I am sending it as PM to the contributors to this thread. It covers everything we have been discussing and is in line with  your comments and our discussions.   For the benefit of readers oif CAG I will redact and post it later as we have pressing family medical matters to attend to.    Warm regards BF  
    • Maybe have a third chamber, The Peoples' House 😃
    • Thanks for the images. It's shocking. This more than ever reinforces my view that you should take this to court. The number of people they must be fobbing off with this three months story is incredible – and they need pulling into line. If you simply complain to the CEO then they may sort out your problems – but the rest of it will go on as usual. They need something very serious here. In fact, I would think about suing them for £200 because I think that once they realise about the mistake they are making, they will be extremely anxious not to go to court. On the basis of this, I'm afraid I don't think I would even alert the CEO. I would send a letter of claim which will probably simply be seen by drones – and then issue the papers. I think you have an easy win on this case. Also, once they realise that they are dealing with a court case, they will look at the whole situation more carefully and they will probably sort out all of the problems at the same time. If they don't, then these two have laid down your marker and they will know that you're not mucking around and they will take you seriously.
    • These are the two incidents from Virgin Chat where their Live chat has informed me of the 'only 3 months' decision.... 15 April was the date they acknowledged receipt of my SAR. Apparently anything from before that date can't be included!
    • You could try both routes at the same time. Send your letter of claim by email to the CEO email address. Confirmed by letter. That way you have communicated with the CEO – but given a very definite deadline and a very definite promise as to what will happen if they don't comply. Then on day 15 sent the claim. Don't make a threat of legal action if you don't intend to carry it out. Don't bluff – but it is very easy to do
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      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
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      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
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      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Stockport Truck Centre - work done without permission & excessive charges

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As soon as you leave the meeting, you should write up notes of the conversation.


It would be best if she wrote her version – and you wrote your version independently and then you compare the two which will allow you to remind each other of what each of you might have missed or have forgotten.


You should at the very least have been able to inspect the vehicle – if you're lucky, you will be able to agree a price and to drive it away. The price might not be the best one that you could hope for, but it might be a lot better than having to get into litigation because if that is the way it goes, it will be quite a few weeks and even months before you see the vehicle again

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By the way, when she contacts him to arrange the appointment, she should tell him that she will be bringing you along. Don't let it be a surprise. Frankly it's a shame that they can't be some other person to come along and support who is familiar with the situation and who might even be able to drive the vehicle away.

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Brilliant. I'll do just that. Your support is I hate confrontations anyway and always choose the non-aggressive way. I will report back as soon as possible. Your support is invaluable and I'd be totally lost without it.

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Quick question please, the meeting is set for tomorrow between 9.30-11am. My ex would like to know if as the owner of the truck she has any rights over the holding of it? If the garage can still hold it even though she owns it and was not involved in the original dispute. If she has a right to repossess the vehicle then that could force the garage to negotiate a settlement. If the garage cannot forcefully hold the vehicle, is there any law she can quote so to speak?

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She is protected by the torts interference with good act and she would have to bring an action for conversion.


however,if she has to start talking about legal rights then the negotiation has failed. I would not start mentioning anything about legal rights . the best thing she can do if the negotiation fails is simply to walk out politely saying that she will be obliged to take action to recover her vehicle.

trying to avoid talking about anything legal because it simply mean that the negotiation has failed.


She doesn't understand enough about the subject to start talking about legal rights in a threatening way

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My father had a saying - "Icily polite". Thats the way to play it.

Warmly polite will produce better results.

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Warmly polite will produce better results.


Always polite which has caused many to take advantage and be dismissive to me but let's hope for the best.

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We came back from the meeting and have been told to wait for Ian to discuss with Gareth and get back to me.

In the meeting, I introduced my ex as the owner of the truck with the documents (Logbook & loan agreement secured on the truck signed when I borrowed the money from her to buy the truck) present. Ian dismissed that completely and said that that does not have an impact at all on the matter and is irrelevant.

He would talk to me as the "contract" is with me. They then went on to say I absolutely and clearly gave them the go ahead to find, fix and repair any and all problems and that I will be paying the bill whatever it was at the end. I politely confirmed that that was untrue and I was not there to argue rather to negotiate a fair settlement. Ian said the bill cannot be reduced because of their position that I gave them the go ahead but he is willing to offer me a reduction to end the matter. He said if I paid 2000 then that will be the end of the matter. I insisted I never gave the go ahead and pointed out that I had noticed on the MOT that the load sensing valve (LSV) had been written down as seized and as this is what controls the amount of pressure going to the rear brakes, it would have been simple to repair that first before trying anything else. It would have equated to 165 for the part including an hours labour to fit it. He said they have to look elsewhere first as is their practice to determine if anything else might be faulty. This led to the many many hours of investigative work hence the very high labour costs. I also explained the cost of the parts used where excessive even if I was to buy them directly from suppliers without a trade discount. He explained they use their own suppliers to guarantee quality. This is ridiculous as a couple of those parts are coming from Iveco themselves.


I insisted I wasn't trying to remove the vehicle without paying nor was I there to have an argument or a full discussion of how things work as we are all mechanics and should be familiar already. I increased my offer to 1200 including VAT and let him know that was my absolute final offer. He (Ian) said he cannot see that offer as being acceptable to his company but he will discuss it anyway and let me know. We agreed and left.

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Hi BankFodder, I recieved the email from Ian this morning and it reads:


Good morning,


I have spoken to my MD yesterday and we both agree that we have done everything correctly and carried out the repairs in good faith. We cannot give a reduction on the invoice and would like the matter resolved by the end of this week.


If payment isn’t made by the end of this week then we will have to start charging storage of £25.00 per day.


What would be the next step in terms of a reply I could send to them?

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After speaking with my ex, she was willing to loan me £500 to help remove the truck and then I could pay her back after I go to court. I spoke to a friend of mine who was also prepared to loan me £1300 by calling in with his credit card. I would pay the rest. I emailed Ian and told him I would the £2395.05 under protest and explained that my friend will call up and pay with his card and once payment is received to let me know so I can come and pay the balance and collect the truck.


He replied saying he would not be taking payment over the phone and my friend would need to to come in and pay in person. Trust issues. The problem is my friend is currently in Belgium working away so I'm stuck. This got me thinking and made me feel angry because even though he is trying to fleece me by going ahead and doing work not agreed to I have been making offers and trying to negotiate to release the truck. Not only did they do that, they did unnecessary work and then charged a ridiculous amount for it. After all that, I manage to secure payment to release the truck and he refuses even that just to make life difficult and in an attempt to increase the payment by charging £25 a day storage. I've decided enough is enough. I won't let him bully me and hold me to ransom. This is bad practice and blatant robbery masquerading as a professional outfit. I'm going to inform him I am cancelling all previous offers. I should not have to pay for their errors. I will then compile a letter of intent asking for the truck to be put back to how it was and returned to me.

I'll then issue small claims proceedings to recover the truck.


I could do with some pointers on writing the letter of intent. How long to wait etc. BankFodder are you still there, some advice on how to proceed with be invaluable right now so I get it right.

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I have now spoken to a solicitor (a good one recommended by a colleague) who after reviewing the case confirms what I've been saying all along that we did not have an agreement. For even a verbal agreement to be relied upon, it needs to be complete and meet certain criteria. He will handle my case should I instruct him to do so. I've got a reference number from CAB who will refer my case to the Trading Standards should I wish to report them. I've written my letter explaining the situation which has been sent today to STC and detailing my request. If they refuse my request which by their track record is inevitable, then hopefully things will start moving much more structured to bring their vile injustice and bad practice to an end. I will then go full steam ahead and firstly report them to Trading Standards before continuing down the road to justice. I'm now more determined than ever to not let them bully me into paying when the fault was theirs.


Companies should really cut out this bad practice of carrying out work when not instructed to do so then charging what they want causing misery to honest and hard working motorists who feel pressurized to pay and then have their vehicles held to ransom.

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