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    • Well, we have also been done by Yewtree Cars/James Harrison! We bought a Land Rover Discovery from him off a dealer site on 28th December 2020. He advertised it as 1 loving owner (true, I tracked him down on Facebook, really nice guy!) throughout the advert WOW full dealership service history, WOW new cambelt, WOW new MOT, WOW full valet including decontamination clean WOW, WOW, WOW!!! We paid £4500 for the car plus £280 for delivery from Solihull to Winchester. He sent 3 texts reminding us to ‘look after the delivery guy cuz he’s a top man’! Soon worked out that HE was the delivery guy! They dropped the car off and scarpered. It was dark when it arrived, initial thoughts were it was disgusting inside. I have never seen such a filthy interior. He even left his sweet wrapper inside. He drove the vehicle down to us (we thought that we were paying for a transporter). It was running on fumes, so we took it out to get fuel. Straight away noticed automatic gearbox slipping. Not a good start. Next day messaged dealer asking for the receipt, twice, he said that he was in Dubai (in his dreams!) for 2 weeks but would send it when he got back.  Before he delivered the car, he said that if we weren’t happy he would personally come and collect it. Sent him a message (I like to keep proof of conversations) to say that we certainly weren’t happy and wanted to return it. His reply was - SOLD AS SEEN, YOU GOT A CHEAP CAR! Thinking we would have to cut our loses, we had a new gearbox put in, only to find that the crankshaft had also gone and then the bottom part of the engine had to be replaced. Also the suspension at the front was leaking oil (mentioned as an advisory on the previous mot, which he said had been done). He forged an entry in the service book saying that it had just had a cambelt change (false Land Rover stamp), confirmed by previous owner and Land Rover. So, after 8 weeks of being at the garage and £7000 - YES £7000! later we certainly did get a cheap car from him. Are we going to let this go? NO! I have found out his real name and I am going to pursue him through the court until I get this money back. He is the worst kind of confidence trickster, a lier and a thief. We will have no hesitation in scouring Solihull for him, whatever it takes.
    • You want to avoid any CCJ's, by ensuring all UK creditors have your current address abroad.  Also as dx suggests, making small payments based on current affordability would be wise.   Keeping the accounts running with original creditors bu making minimal payments, will give you time to consider options.   If it were myself in this position, I would be thinking how quickly could I get the tenants to vacate the UK property and how quickly could it be sold.  This would enable me to at least retrieve some equity after repaying any secured loan and the equity would then enable me to plan the next steps in my life.  I am not advocating walking away from debts, but I would be thinking, that if I end up with CCJ's or worse Bankruptcy, then with additional costs being added, I would have no money left.  And worse, if I had  to sell the property quickly, it may sell at a reduced price and I could still owe a debt after it had been sold.   So may be you should be getting some formal financial/legal advice in the near future, to see what you can do, to protects your interests as much as possible.    
    • Well rac just responded    Ironically they're saying they bear no liability as the - and this is their words   "the catastrophic engine damage had already occurred before the first patrol arrived"    I've emailed back to say simply that we are unable to accept this explanation as the patrol did not raise any concerns in regards to engine damage and that if the engine had been "catastrophically damaged" that they still bear liability for advising to continue towing on it which caused the actual failure    Gave them 14 days to reconsider before opening small claims...     
    • The Chancellor will use some of Britain's £143billion worth of lockdown savings to fund the country's green recovery from the coronavirus pandemic, the Treasury has revealed. View the full article
    • and if you consider Sunack is adding a further 1.6 billion to the 12 billion plus already spent on the 'vaccination program' despite putting absolutely sod all in for NHS pay ... whats 14.6 billion divided by 20 million? - mm over £700 pounds per jab even ignoring all the wasted PPE and test and trace costs .. and any 'exaggerated vaccination number claims.  
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

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Hi I apologise if this is in the wrong forum but I'm trying to determine my rights and who I should be addressing my concerns to(and potentially taking legal action against) Please forgive me if I go into a lot of detail as I'm not too sure what is pertinent and what isn't. In February of this year I booked return flights from Manchester, UK (MAN) to Jacksonville, USA (JAX) through Netflights, travelling on the 6th of April. The carrier was listed as Virgin and the only route was via Atlanta. Both flights were listed as Virgin operated with the correct VS code although it appears hat the Atlanta to Jacksonville flight was to be operated by Delta Airlines. Upon landing at Atlanta I received a text from Virgin advising my flight (17:45) had been cancelled (It was still on the Airport boards) and that they had rebooked me on the next flight out (They hadn't). I approached a Delta desk representative who refused to confirm that my flight had indeed been cancelled as it was still listed on the boards. Approximately one hour before scheduled departure time the flight was cancelled and I then attempted to use the automated system for assistance and rebook but it kept telling me that I had to speak to a representative personally. I therefore started to queue up at the Delta service representatives area, which was by now almost the full length of the airport long. Eventually by the time I managed to speak to someone a further two flights (operated by other carriers) had departed to my destination. The representative, however, was very helpful and rebooked me on the 20:30 flight to Jacksonville but advised that it was delayed until 21:30. This delay kept being pushed back until shortly before midnight the now 01:30 flight was cancelled and the queue for the customer service representative was even longer than before. Delta had by this time marshalled some executives onto the concourse to offer aid and assistance however this seemed to consist of 'I think you'd better speak to someone on the desk'. I was also advised at this time that there were no further flights before the morning and that there was no possibility of overnight accommodation being provided as it was classed as a domestic flight despite it being a connection from a trans-atlantic one. I should say at this point that no food, water or communication assistance was offered or provided despite my speaking to multiple Delta agents on the concourse. After getting to speak to a customer service representative they advised me that they could put me on a flight to Jacksonville at 11:30 the next day but I had lost all faith in their ability to get me to my destination by this time and so nearly seven hours after my scheduled departure I asked them to cancel the flight as I was exhausted and in need of a bed and a shower. I then went to collect my luggage from the Delta luggage area only to be told that I could not have my luggage and that they would not send it onto my final destination, more I had to collect it from Jacksonville Airport in two days. A task that effectively took a day out of my holiday as I was approximately four hours drive from Jacksonville Airport. Now the reason for the delays (that made headline news in the USA) is that there was a hurricane and the official Delta response is that it was Force Majeure however I've contacted the Aviation authorities in the USA who confirm that while flight operations were disrupted at Atlanta due to bad weather they authorised the resumption of flight operations around 14:00 the day prior to my arrival. My feeling is that the delays were caused by Delta's inability to get their planes and crews to the correct location despite having had over 24 hours to do so. Certainly the weather permitted my flight from Manchester to land without being diverted and other airlines were struggling more becuase of the volume of people transferring to airlines not Delta than any weather issue. In my opinion weather should be classed as Force Majeure but bad management during bad weather is well within the control of Delta. This might be considered the end but it gets worse from a customer service perspective. Upon my return I approached both the company I had booked the flights through and Virgin Atlantic regards flight delay compensation plus a gesture of goodwill for the lack of accommodation, food, water, communication assistance, etc. Netflights have taken the position that they provided the tickets as advertised and that any such claim should go through the carrier which in this case was Virgin Atlantic. Virgin Atlantic are taking the position that despite the flight being coded as Virgin the carrier was Delta and all communications should go through them. Delta have refused to respond to multiple attempts at communication for updates and advise on the status of my claim. While I really don't want to go down this route I'm starting to feel that legal action is my only recourse as every party is either trying to say that it wasn't down to them or simply not talking at all. So I guess the question I'm asking is who should I be addressing my concerns/potential legal action to? Should it be the seller of the tickets, the name of the airline on the tickets or the actual airline subcontracted to provide the flight?

Edited by Randalf
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