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SCS Cancellation policy unfair issues for Sofa I ordered


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Hi. im after some advice on how to proceed against SCS for what i believe to be unfair terms/treatment.


We went to the store on Tues 30 May 17, approx 20 mins before the store closed.


Having seen a sofa set (3 and 2 seater) we liked, we decided to place an order using the 0% interest payment option over 48 months.


The salesman was in a rush to push the order through due to the fact that the store was soon to shut.


In a nutshell,

20 days later we wanted to cancel the order in total due to no longer needing the sofa.

I rang the store to advise and i was told that SCS don't have a cancellation policy and that I have to honour the reservation.


I complained and the manager advised that according to the T&Cs that we had signed,

this information was available and that the sales person would have told me aswell.


For information, due to the fact that the sales person was in a rush, he never mentioned it to me and also while in a rush he told us to sign something electronically which turned out to be the T&Cs before we had a chance to read them.


i argue that we were not aware of the T&Cs because we were not given the opportunity to see them before signing and were also not told verbally.


The area manager advised that he would cancel the order but it would cost me 25% of the order total.

I'm not even sure this is even in the T&Cs.


On one hand they say there is no Cancellation policy and on the other hand they want to charge me 25% cancellation.


I need to know how to proceed with this, who to contact (maybe the CEO) and also if there is anything within the Consumer Credit act that they may have breached that i can throw at them.


I have not taken delivery of the sofas yet; this is scheduled for Oct 17.


Any help would be gratefully appreciated.

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Have you paid any money?


Please will you post the T&Cs here in pdf format

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Yes, I paid a deposit of £108 by debit card to hold. The balance was over finance. I dont mind loosing the £108.


On another note; which i forgot to add......i wasn't given a copy of the T&Cs

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So have you signed a finance agreement? Who is that with? Is the agreement in place now or has it to be finalised?

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Yes we have signed the finance agreement,

but again it was in a rush to place the order (on their part).

We did not view any terms.


The document was on their computer screen and when prompted to signed electronically, a digital pad was given to the wife and she signed it.


Im not entirely sure whom it was with but ive a feeling that it was with Barclays.


The finance has been finalised, but no payments have been made yet.

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I hope you won't mind me saying that you constantly refer to the fact that you were in a rush – and this somehow justify not taking any care over what you are doing. I'm afraid that this will cut no ice with anyone and it is unhelpful to you because it suggests an admission that you got rather careless about things.


Also, it looks like we having to tease the information out of you bit by bit. We have now discovered that you have finance agreement and I'm afraid that this adds another layer of complexity. Presumably the finance agreement will mean that suppliers will be automatically paid their money and that your direct debit payments will start automatically within the next month or so.


You are now in a position where not only do you have to try and arrange the cancellation of the sofa – but you also have to arrange the cancellation of the finance. Cancelling the finance might be a lot more awkward. There was probably a cooling off period on the finance agreement – but it has probably expired by now.


I think you need to to begin by getting the relevant paperwork. This is a matter of urgency if you want to do anything about it. You need to find out what were the terms of the contracts which you signed for the sofa. You also need to find out what with the terms of the finance agreement you signed.


Please pardon my incredulity, but I find that it is pretty amazing that you have managed to all of this without reading any of the terms and conditions, without having a copy of any of them and without even knowing who is apparently lending you the money.


I have had a look at the SCS website, and I see that they apply a 25% reduction to refunds to items which are returned to them because those items are in a "used state".


Clearly in your case, the sofa is not in a you state because it hasn't even been delivered. On this basis I find that 25% is excessive and I'm quite sure that it represents far more than any administrative costs.


We really need to see the terms and conditions – urgently here. There may be something in them which says that the goods do not become yours or the contract is not finalised until the sofa is selected or the sofa is delivered – or some such.


I don't think that there is much us we can say to you until you get some of this basic information. You had better hurry

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Hi. Thanks for the advice.



Ill attempt to get the contract uploaded as soon as i get get sight of it.

I don't think that you are needing to tease the info out of me.

My third paragraph advises that Finance was included.

I think that you may have miss understood my comments about being in a rush.



I wasn't in the rush; i had all the time in the world.

In my 4th paragraph i stated that it was the salesperson that was in the rush because the store was soon to close and he just smashed through the paperwork so quickly.



The point i was trying to make was that i felt that in his haste, we were not given the opportunity to peruse the full contract prior to signing.



He just basically thrust an electronic pad to my wife and said to sign in the pad.

There was no information on the pad or computer screen, it was to capture her signature which; as it turns out, is added to the contract as the signature.

Again this wasn't made clear that at that point we were signing the contract.


Ill get the contract uploaded ASAP.



Oh, the store manager is now always engaged when i ring wanting to speak with him, and he never returns my calls despite me being assured that he will.

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