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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Gawd the DWP are the scurge of the planet lol

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Well guys here i am again ... just search my posts.


OK here we go ......


My son was on Universal credits and was hit with 4 sanctions 1 after the other for 28 days each with the final one being for 92 days due to the previous 3! He was under a "sick note" for 3 of them and the fourth was for not doing enough entries on hit work diary thing.


I went to a routine meeting with my son and was met with what i would class as hostility. I am mobility impaired and on good days i can walk with a stick but i am in constant pain. So the first thing my son asked was if there was a chair for me me and his work coach said "your father can stand" Anyway after a lot of messing to get a chair and then to move from in front of her I got to work on why she sanctioned him for being unfit. A long conversation entailed with her constantly repeating that all was correct i left telling her that she was ignorant of the law and needed further training.


If you had been there to see the way i was treated and also my son i am sure you would have not kept control. I helped my son get the sanctions lifted and then luckily he got a job as this one at the DWP was after him for sure!!!


The problem now is that he was fired due to not being able to keep up with his duties. I am now very concerned that the DWP will do what they can to make his life unbearable.


Is it possible to get permission to accompany my son and to speak on his behalf as he finds things difficult to understand at times and a lot of things just go over his head. Also is it possible to video record all appointments as they either lie or AS THEY SAY "IGNORANCE IS NOT AND EXCUSE" so they are lying to him or are ignorant to the law as i have proven on numerous occasions so i know they are after us!!!


What can i do to protect my son and also myself from being targeted??

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Are you joking?


No. Not seen your full history but why would they pick on your son?

Please do not ask me for advice via PM as I will not reply.

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No worries.


So, genuine question. Why would they pick on him? The last work coach sounds a nightmare but they might not all be like that.

Please do not ask me for advice via PM as I will not reply.

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Like all occupations you have the good ones and the bad ones. A member of the public getting the better or showing up a colleague can sometimes drive a colleague to exact revenge on their behalf. This is rare but it does happen and I don't want this to happen to my son.

My experience of staff at this office and also staff on the telephone is that they are at least ignorant of their own rules and regulation and at worst lying to the public. I am only one person, how many others are there out there, that are told factually inaccurate information and believe it to be true.

I worry that if my son moves out of the home and no matter how much effort he puts into finding a job gets sanctioned incorrectly and left with no money at all for 6 months until he can fight to overturn their mistakes? I only want to protect him as at least one member of staff is ignorant of the law and also discriminates against disabled persons. Of course i have no proof of the latter as only me and my son witnessed it. I wonder if she was sanctioned pay for her mistake??

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trouble is you are removing any imperative your son would otherwise have to find a job and knuckle down and get on with it. That is the rationale behind the sanctions and although they are sometimes misused if they didnt exist some people would just wander aimlessly through life doing nothing to help themselves. Does your son have autism or some other reason that you have to attend his meetings?

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I am sorry but you are on the wrong track here.


My point is about the misuse of both sanctions and power nothing else.


By seeking to protect my son following the experiences stated above does not mean what you say

trouble is you are removing any imperative your son would otherwise have to find a job and knuckle down and get on with it.
Why do you think a person needs to be disabled to need protection?
Does your son have autism or some other reason that you have to attend his meetings?

You seem to be missing the point - My post is about the misuse of both sanctions and power nothing else. I am fully aware of the rationale of sanctions and sadly far too experienced when these are abused.


To avoid this going off in a tangent just google how many "appealed" sanctions are overturned. Sadly a great deal of people take the "Mandatory" reconsideration as a final say.

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