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    • it is also unlawful to change the ownership of a vehicle [or goods] to avoid enforcement action upon them. and this was done after you had already replied to the council regarding the outstanding ticket(s).   be careful upon pursuing a resolution arguing this point.   you could have quite easily changed ownership to gain a parking permit some months previously when getting the first windscreen ticket.              
    • I would start off by sending the bank an SAR. Which bank is it?
    • I agree with you DX100, but N/W don't want to play ball and send a copy of the agreement after 3 requests.  How will this stand if it goes to Court?
    • Sorry if this is in the wrong section as not sure where exactly its best suited.   So, we got the bank statement the other day & noticed 23 separate Xbox in game credit debits for Fortnite for £7.99 each over a 4 week period.  Now the daughter insists she didn't order anything.  And whilst most will say "of cause she would and just denying it etc" well, I'm not going to say I believe her even though I'm assuming using real cash to buy in game credit comes with a clear notification that your using real money (and stating the amount each time) to buy such in game credit.  And whilst I still need to check the Xbox security settings to see if as I think I did, I did set a security pin for purchases a few things are puzzling me on a legal footing and that mainly what I want to ask about.   As the bank statement indicates the card in question is an old card I had replaced and cancelled a while ago, about the time these transactions started.  When I ordered the new replacement I asked for the previous card to be cancelled.  2 weeks later I had to report the replacement card stolen\lost abroad and ordering another again asking for that card to be cancelled to prevent unauthorized use and money being taken from the bank account.   So, in the first instance I've already contacted the bank to enquire how and why they have allowed payments from an old debit card I had replaced and cancelled?.  They suggest that the card was never cancelled when the replacement was ordered and that the old card would remain valid until the expire date in a couple of years time!!!.  I asked them how on earth this can be the case as the replacement card has a completely different number and ordering the replacement should trigger (as per my request) cancellation and usage of said card.  The bank is suggesting otherwise as because the card was valid when setting up Xbox live that the card can always be used even if replaced regardless of reason it was replaced or if we cancelled the card.  They justified this action by saying the payments are continuous payments (similar to direct debit) and that's why they went through and referred me to Microsoft.   I pushed the issue and said they are not continuous payments but single individual 1 off payments that by nature (in game credit) and the number of payments (23 x £7.99) they could never claim them to have been continuous payments as a pre existing agreement for such payments for the game in question would have to exist and have existed when the card was valid which it doesn't.  And therefore these payments should not have been made because they are neither continuous payments and come from an old debit card that was replaced and cancelled.  The bank sort of agreed that these payments maybe are not continuous payments yet are now unsure where I stand.  So I have been referred to there disputes department.   Feeling I'm going to get the same run around on the rights over taking payments from an old replaced card that was supposed to be cancelled, I'm wanting to know what members think on a legal footing?.  As its like the bank saying I can use the same old & replaced debit card details to order items online because its still in date even if replaced & cancelled which I find highly unlikely!.
    • Update: PE has since sent their defence in the post, quite a few pages, but nothing stands out as unexpected/tricky or beyond some of what I've seen in other standard defenses from them (at least based on a quick glance, going to make time to read it in more detail and prepare a response during xmas hols).
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reallymadwoman

Access issue with Brittany Ferries

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CEO Brittany Ferries

 

Mt Christophe Mathieu

 

Brittany Ferries

Millbay

Plymouth

PL1 3EW

 

Email: Christophe.Mathieu@brittany-ferries.fr (no spaces)

 

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It seems to me that Brittany Ferries are assisting you all they can but the loading crew seem to ignore requests from management. Unfortunately, with the Bretagne being the oldest of the fleet (1989), there's not much they can do regarding easier access. Some of these powered wheelchairs are rather large which makes it difficult to access the ship compared to a standard chair. Fingers crossed when the new ship comes into service and vessels moved around, you may get Pont-Aven to St Malo.

 

Perhaps someone else could drive on board for you and you used the foot passenger route to board the ship?

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It seems to me that Brittany Ferries are assisting you all they can but the loading crew seem to ignore requests from management. Unfortunately, with the Bretagne being the oldest of the fleet (1989), there's not much they can do regarding easier access. Some of these powered wheelchairs are rather large which makes it difficult to access the ship compared to a standard chair. Fingers crossed when the new ship comes into service and vessels moved around, you may get Pont-Aven to St Malo.

 

Perhaps someone else could drive on board for you and you used the foot passenger route to board the ship?

 

Brittany Ferries are most certainly not assisting as much as they can, and the issue is not with my wheelchair, which is actually smaller than a manual chair. If we're parked by the accessible lift, there's no problem, it's actually one of the better ships for access, but we shouldn't be having to argue with the loading crew every time before they (usually) park us there. All Brittany Ferries have to do is tell the loading crew that the needs of passengers must come before their convenience and that would be the end of it, but they simply won't do that. Quite apart from any other issue, expecting anything on wheels to navigate a tight turn in narrow corridors at the head of a staircase is inviting an accident. I doubt it's coincidence that when travelling from France to the UK so that loading is from the opposite direction, all assistance vehicles are automatically parked by the 'safe' lift.

 

We used Pont Aven a couple of times last winter whilst she was covering this route. On both occasions the loading crew parked all the disabled vehicles in a long line between two lifts, one of which was out of order, waited until we'd all left the car deck and then parked all the other vehicles so close around that no one could get back to their vehicle the next morning. Another passenger posted a review on Tripadvisor which described the loading crew directing traffic around my wheelchair rather than wait 30 seconds for me to get out of the way, so no, I don't hope we get Pont Aven.


RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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I usually use Brittany Ferries when I go on a booze cruise (usually one per year) and I can say that the loaders pack everyone in the loading decks as tightly as possible so for someone in any form of wheelchair, this presents problems. There's usually only room for a single file of people so how can a wheelchair move along the row unless a disabled car is placed at the most accessible place which would obviously mean that they are placed nearest the disabled access.

 

 

The thing is, before loading, traffic is directed to a waiting area and form up in little neat lines. what is the problem with having a dedicated line for disabled travellers? Once some vehicles have been given permission to drive on board, stop other traffic and let the disabled drive on which would put them nearest the access they need. Not rocket science is it?

 

 

 

Having said that, I have found the staff on board generally pleasant although I have rarely spoken to the loading crew. Having read your tale of woe, I would have ended up arrested for physical violence. I can't stand poor performance!


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Absolutely, the point is that it is possible or we would never have been parked by an accessible lift. We and everyone else admit it's more difficult to park a specific vehicle in a specific place, which is why the loading crew don't like it. One argument is that it might hold up departure - we were arguing for at least 15 minutes last time during which loading on that deck came to a complete halt. The ship still left 5 minutes early. If they'd just done what they should in the first place, it would have been at least 15 minutes early.

 

Unfortunately for Brittany Ferries I have official opinion that making travel on my chosen route this difficult amounts to refusing to carry me on that route and the only get out clause for that breach of the EU regs (similar to the ones for airlines about assistance etc) is that it is impossible, not just difficult or inconvenient, and since it has been done before obviously it's not impossible.


RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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Just been contacted by my local paper. Disabled access on public transport is apparently big news at the moment and something other than being stranded on trains or planes seems to be attracting attention. I don't think it'll be on the front page, but hopefully some of the nationals will pick it up as well.


RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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Our tweeting seems to have had an effect :wink:


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Indeed.

What rational argument and reasonableness cannot achieve, the power of negative publicity can, I hope.


RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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It's a shame it has to come to this, but I hope it works, RMW. They certainly ought to listen.

 

 

 

HB


Illegitimi non carborundum

 

 

 

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Brittany Ferries' legal department have contacted me - late on a Friday afternoon, again. In fact, 26 minutes before their time limit ran out.

 

At first glance it appeared to be a win, at second glance there are still a few issues, not least that we suspect that option 2 (drop me off at the accessible lift, go back to pick me up when we arrive) or option 3 (park us by the inaccessible lift, offer the onboard chair to get me to the passenger decks) will actually become the default option rather than option 1, which is of course to park us by the accessible lift.

 

From experience, even if they genuinely believe the loading crew will somehow now magically do as they are told, it won't last. We'll maybe get one or even possibly two crossings where there's no arguments and everything goes smoothly, then we'll be back to square one and all this hassle will have been completely pointless. I almost wish they hadn't contacted us as I would have then been able to go to ABTA and any solution from there would have had to be permanent.


RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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From experience, even if they genuinely believe the loading crew will somehow now magically do as they are told, it won't last. We'll maybe get one or even possibly two crossings where there's no arguments and everything goes smoothly, then we'll be back to square one and all this hassle will have been completely pointless. I almost wish they hadn't contacted us as I would have then been able to go to ABTA and any solution from there would have had to be permanent.

 

Except, when it fails, it shows they could (and initially, did!) make “reasonable adjustments”, and (though they weren’t ideal!) you were reasonable in trying to make them work.

You record events each time going forward, and when they fall back on their old ways you show you trying to use a reasonable adjustment, and them failing to deliver it in practice.

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