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Kwik fit broke my car

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Hi I took my car to kwik fit in winsford today for a simple oil and filter change I received call saying that a button which I now know to be a oil valve has been broken from the oil filter housing and that my oil light has come on. When I arrived I was handed the broken plastic valve and told I need to go to another garage for the repair as he couldn't fix it he also recommended that I have my car towed and not to drive it he also refunded me for the oil change and filter. I took my car today to kwik fit in totally perfect working order only to pick it up in an un driveable condition. I am now left with a broken car and probably a very hefty repair bill because they broke it.

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Get a formal complaint in to the area manager. Sounds like the "mechanic" is absolutely messing his pants right now.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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Hi thanks for the reply , how do I go about this where do I complain? I can't believe they have messed up such a simple job.

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One thing you have to remember. Theyre not mechanics. They're tyre fitters doing it on the side. Your first step is to go in there in person and speak to the Manager. Then depending on what they say, demand the area manager to be contacted.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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OK thanks I'm unable to get there until Thursday now as I'll be working. Will it matter or should I ring?

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Just checked the web site there open till 4 tomorrow so will get down there will let you know how I get on thank you.

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Make sure when speaking to their manager, you get the manager to put their response in writing. You'll need a record of whats happening, incase they refuse to pay to restore the vehicle to the condition it was in before they touched it.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Yes I got a printed letter today about the problem can I upload it?

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Yes you can. Click on the word upload in your post and there's a hyperlink behind it. Please make sure you edit out any details that could identify you.

 

HB


Illegitimi non carborundum

 

 

 

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Also, make sur eyou put your foot down with them. DOn't agree to any compromises. You want your vehicle restored to the condition it was at when you left it at the garage. No if's, no buts, no excuses.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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yes defiantly they have stressed me out put me in a position where ive had to and lucky enough to borrow my dads car in order to get to work Monday. I don't know how to upload the document I have it on computer as .jpeg because I sent it to kwik fit to complaints. can email if someone can link it to post?

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If you struggle with pdf upload, perhaps put it on an imagehosting site, and just copy and paste the url here. It wont link to it, but we can see it.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Didn't realize it was PDF format so converted sorry

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Hi just to let you know I went down to kwik fit had a word with the manager after a few words he agreed to fix it with no charge so hopefully will be fixed soon

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They claim that the oil filter broke due to age.

Are they talking about something else?

Never seen a broken oil filter in my life.

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I think he ment the filter had broken up he showed me it in pieces, I had an oil change late last summer so was not that long ago . The lad was young don't think he really knew what he was doing. Safe to say I won't be using kwik fit again.

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He likely broke it and is trying to absolve himself of all responsibility. However, the manager said they will repair it fully free of charge. When they say they have, make sure you take the vehicle on a test drive for a few miles first, to ensure it is fixed. However, i would demand they take it to a reputable garage for the make of car you have and ensure it is completely repaired.

 

if they caused so much damage for a simple oil change, then i would be very concerned at their ability to fix it.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Yes I'm pretty sure that's what he was trying to do because the first thing he said was we did tell you not to drive it I said you left me no option and that fortunately for me my girlfriend lives over the road . I told him I don't want it back until it's fully repaired . Hopefully kwik fit complaints ring me tomorrow because it was totally unacceptable

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An oil filter won't break.... due to age. Your engine will break Down from lack of a filter change long before a filter would.

 

It sounds like he broke it taking it off and he's panicking.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Yes there's no way way the valve would of come out unless pulled out obviously didn't know what he was doing. Drove past before and car was up in the air this was at 5 so I presume there changed complete oil filter housing just hope they don't balls it up

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If they do, then you issue a LBA, take the car to a reputable garage and have them pay for it.

 

Otherwise you follow through the LBA and head to small claims court. But its doubtful it will get that far.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Hopefully I get a call tomorrow that it's done, I was refunded the oil change money so think I'll get it booked in for oil change at my local garage the one I would normally use and get him to check the work out for peace of mind.

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Rang up today was still working on it said he fitted a new oil cooler and was waiting on seals to be dropped off, god knows what this would have cost at another garage like they wanted me to do most probably hundreds of pounds

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Doesnt matter what another garage would charge. Kwikfit would be the ones paying. Personally i would have told them to take it to a reputable garage. Mainly because theyve botched a simple oil change, and youre letting them mess around with the engine now.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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