Help Needed RE HMRC Letter

[snowdragon]

Just got a Annual Review letter dated May 21st arrive today, it is to do with WTC

 

We are not entitled to WRC but are paying pay money owed to HMRC due to their error, paying £100 a month.

 

The letter states over payment, up to April 2017, 3 931.71

 

£100 has already been paid back by us???? been paying since last year and have bank statements

 

£526.39 is due from us now! and £305.32 is still to be confirmed as over paid

 

I rang them and was told they can see we have a payment plan in place etc and that the £305.32 is owed to them but we will find out how to pay it by September,

I asked how can we owe them when we do not get WTC and have not done so for awhile, all was told wait till September?

 

I am fuming as not missed any payments

 

TIA for and help and advice

 

Sandy xx

[snowdragon]

Has anyone else had to deal with this?

[snowdragon]

I am worried about this and have no idea what to do, and No I did not record the phone call as not able to.

 

Is it best to write to them or just wait to see what September brings?, like said our WTC stopped well over a year ago

 

Sandy xx

[Bazooka Boo]

What error have HMRC made?

 

And yes, keep everything in writing, you want a paper trail of evidence, especially as you can't record your calls.

[snowdragon]

Hi BB

Sorry for late reply, HMRC kept paying us WTC despite us telling them in writing and filling in the forms that I now got a pension.

Thye then told us they had overpaid us and gave us a figure which was a lot more then we had, sent all revised figures back to them and this bought the over payment down a lot ( was over £3k, ended up being around £1,500) we said would pay it back £100 each moth.

It is supposed to finish in October if I recall, have kept letters and will find them all out, so where they still say we owe what they say is beyond me!

 

My phone is only a basic house phone and so is my mobile, We told them about the pension and the fact he was now on the so called living wage so they knew all this, they sent out a revised letter but even that was wrong as got his annual salary way off

That was in the end sorted but now we get this letter

 

Sorry for long winded reply

 

Sandy xx

[unclebulgaria67]

Hi BB

Sorry for late reply, HMRC kept paying us WTC despite us telling them in writing and filling in the forms that I now got a pension.

Thye then told us they had overpaid us and gave us a figure which was a lot more then we had, sent all revised figures back to them and this bought the over payment down a lot ( was over £3k, ended up being around £1,500) we said would pay it back £100 each moth.

It is supposed to finish in October if I recall, have kept letters and will find them all out, so where they still say we owe what they say is beyond me!

 

My phone is only a basic house phone and so is my mobile, We told them about the pension and the fact he was now on the so called living wage so they knew all this, they sent out a revised letter but even that was wrong as got his annual salary way off

That was in the end sorted but now we get this letter

 

Sorry for long winded reply

 

Sandy xx

 

Just work from your own records and ignore the weird ways of HMRC. All you know is that you had £1500 to repay, with you paying £100 per month over 15 months. Keep to this schedule and once you have repaid confirm in writing to HMRC that the overpayment has fully been repaid.

 

That should be the end of the story.

[snowdragon]

Thanks Uncle, so come October I can cancel the DD for them? I will also write to them to inform them, all was told is expect a letter for further payment in September

 

We will see

 

Sandy xx

[unclebulgaria67]

Thanks Uncle, so come October I can cancel the DD for them? I will also write to them to inform them, all was told is expect a letter for further payment in September

 

We will see

 

Sandy xx

 

Yep once you have made the final repayment cancel the DD and write to confirm the end of your repayments.

 

Not sure why they would be writing to you in September ? Is September relevant to anything ?

[snowdragon]

Not as far as I know, only going by what the man said when I spoke to him. I did tell him the payments were due to end in October and he said we still owe money! asked why and he just said from last year and do we get over £18k or under

 

It really is time they got their act together

 

Sandy xx

[Bazooka Boo]

Have you fired off a complaint to them regarding this?

[snowdragon]

Not yet Bazooka

 

It really is appalling how they treat people and also worrying

[Bazooka Boo]

It really is appalling how they treat people and also worrying

 

I quite agree, hence why the sooner the complaint goes in, copied in to your local MP, the better, just because this is HMRC, it shouldn't give them carte blanch to act with near impunity.