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    • Hi   With a SAR all you have to do is ask for 'ALL DATA' (this way it does not matter what format they hold that data whether it be digital, email, telephone calls (recorded), written etc).   They then have 30 Days to comply once they have acknowledged your SAR Request (that is unless they require ID Verification) which the 30 Days time limit does not start until they have verified your ID if requested)   Also can I add in DHL response in post#36 I hate it when any Company/Business etc. has the nerve to use the get out clause of 'Human Error'.    This is not the case as it was 'Maladministration' by DHL' not 'Human Error' as stated to you, irrespective of who/which employee of DHL made the 'Human Error' the buck stops with DHL as who/which employee made that error was Employed by DHL.
    • pop up on the MCOL website detailed on the claimform. [if mcol is not working return after the w/end or the next day if week time] .  register as an individual  note the long gateway number given  then log in .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform .  defend all  leave jurisdiction unticked   goto the defence filing section  file the following:     1 The Claimant's claim was issued on (insert date).  2 The Defendant contends that the Claimant's claim so issued is a claim in contract and is statute barred pursuant to the provisions of section 5 of the limitation act 1980.  . If, which is denied, the claimant contends that the Defendant is in breach of the alleged contract, in excess of 6 years have elapsed since the date on which any cause of action for breach accrued for the benefit of the Claimant. .  3 The Claimant's claim to be entitled to payment of £[insert figure from their POC]  or any other sum, or relief of any kind is denied. .. ..ends..   dx          
    • I passed on the article and link to friend. Between us we will now try get the required info to the correct location so that they (whoever in the Govt) can sort out what he is owed. I will keep you updated.  This thread may help others in similar situations. Ethel Street - very helpful research.  Thank you.  Seems like you came up trumps!
    • numerous erudio/drydens claimform threads here already - use our search top right.   your appears to be statute barred as you've never heard of erudio so would not have deferred since your last direct deferment to SLC in 2013    if you wish to bother to even send CCA/CPR that's upto you but the bottom line is to erudio you've ignored everything to date yoy might also ignore a claimform.   but ofcourse you are not!!   if the above is true   pop up on the MCOL website detailed on the claimform. [if mcol is not working return after the w/end or the next day if week time] .  register as an individual  note the long gateway number given  then log in .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform .  defend all  leave jurisdiction unticked   goto the defence filing section  file the following: 1 The Claimant's claim was issued on (insert date).  2 The Defendant contends that the Claimant's claim so issued is a claim in contract and is statute barred pursuant to the provisions of section 5 of the limitation act 1980.  . If, which is denied, the claimant contends that the Defendant is in breach of the alleged contract, in excess of 6 years have elapsed since the date on which any cause of action for breach accrued for the benefit of the Claimant. .  3 The Claimant's claim to be entitled to payment of £[insert figure from their POC]  or any other sum, or relief of any kind is denied. .. ..ends..   dx      
    • Well I would want my £50 back also but hey ho if your satisfied its been resolved.....there was no way you could ever be liable anyway as your contract was with TC not RC.   Thread title updated.   Andy
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kayleigh89

Return faulty item refused

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If a staff member bought a item from a store they work at and that it turned out to be faulty, can they still return it without a receipt?

 

 

Or can the managers refuse because staff simply arnt allowed a refund or exchange without a reciept as we have access to stockroom?

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AFAIK noddy has a legal right to return goods if they can't show evidence that they actually purchased them. If they require a receipt to be shown to prove purchase by staff then the reason you have suggested seems like a good reason for the requirement.

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i thought it's law to accept faulty items without reciept. I gave them my staff number during purchase and i said you can even check cctv but he refused to check any of them.

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I didn't say you had to have a receipt but that you have to be able to prove purchase. A credit card or bank statement for example.

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Thought whole point was you didn't need proof of purchase with faulty items, i didn't know that store policy would be more important than consumer rights. i gave them my staff number and my colleague works in cash office says it will come up on it but she cant print a recepit for me without the manager authorising it and he won't.

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so know one knows if my boss acted within the law?

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Re post No.2, maybe Noddy can help.

 

H


40 years at the pointy end of the motor trade. :eek:

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Arguing points of law about if you are entitled to a refund may be legally sound, but why risk ruining your relationship with your employer?

 

Presumably you bought it because you wanted it, so why not accept a replacement and preserve a good relationship with your employer?

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Sorted it, he authorised to print the receipt after i refused to do overtime. I told him if he doesn't do me a favour i won't do him one. Now there is a happy employee/customer and happy manager.

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