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    • Mother and father worked here and then went to SA in about 1978 returning to UK in about 1996 and worked here until 2016 when her husband died at age 66.  He was still working at the time.  She then went to live with daughter in SA.  Mother only claims for her pension. 
    • Thanks, I owe the money, no issue with that, I will SAR the company.  If I need to just pay it and have the CCJ for a few years so be it.  Just thought I'd explore all options
    • By the way you wrote that post, i can see that you are as confused by the situation as someone reading it. Important advice must be not to pay for any flights etc, until they understand the situation fully. Those that have British passports could be entitled to receive UK benefits. However, nothing is that straightforward. The passport does guarantee anything. The daughter could be entitled to Universal Credit ( which includes housing) as a British passport holder, but this can only be confirmed when she has gone through the Habitual Residency test (HRT). So you will need to read about HRT for British passport holders returning to the UK. There will be requirements to provide information about why they are returning to the UK and what work searches have they done to find work on their return to the UK. In regard to the mother who has a British passport, you will be correct in presuming that no council is going to be helpful in paying for the care home fees immediately on arrival in the UK. When did the mother last live in the UK ? When did the mother last work in the UK ? British embassy in South Africa may be able to provide information and assist with applications ? Just getting on a plane, landing in the UK and expecting help to resolve their situation, would be a silly thing to do. I can see the mother ending up in an NHS hospital for a period, while people wondered how they were going to deal with the situation. Probably not the first to do this, but if the mother also has a South African passport, they could put her on a plane back to SA and then the Daughter would be a difficult situation. Embassy in South Africa must be first place of advice.
    • There are online forums for people moving from South Africa to the UK. This is one of them.   https://moveup.co.za/2019/03/08/how-to-move-to-the-uk-a-step-by-step-guide/   If you want to speak to a social worker you could try the local council.   HB
    • This is not our issue, but an issue with a friend.  Our friend is living in South Africa and now suffers from dementia and is in a home.  The daughter has been paying for the home however the daughter was made redundant and has a child to support.  Daughter's husband keeps kicking her out of the house with the 3 year old boy and daughter had nowhere to go. The mother and daughter both have British passports.  Mother and father(now deceased) are British born, but daughter was born in South Africa.   The 3 year old was born in in South Africa.  Daughter is now broke and cannot keep the mother in a home any longer.  Daughter wants to return to the UK where she did live for several years previously so had NI number etc. however not sure what she can do with her mother.  The other issue is that the father is trying to get custody of the child so another issue. We, on behalf of the daughter who phoned us this morning, want to discuss with a social worker the options if any that may be open as on arrival here the mother will need to go straight into a home.  We can offer the daughter and child temporary accommodation with us.  Who should we contact? A very complicated scenario that normally we would not involved ourselves with as we are in our late sixties, retired and not that much money in the bank. 
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Stillborn Crisps

Bought online blinds that don't quite fit, can I return?

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I bought some made to measure window blinds from an online retailer. They make it clear they cannot be returned if the purchaser gives the wrong measurements, so I followed their measuring guide to the letter.

 

When they arrived the blinds themselves fit perfectly, but the fixings that hold the blind do not fit the recess I have. These fixings or their size were not mentioned in the measuring guide or anywhere else on the site.

 

I have asked for a refund but they say they can't be returned as the blinds are made to measure. I said I wasn't to know the fixings would be bigger and not fit, and they said I should have expected they be bigger in order to hold the blind.

 

They have offered a discount on an alternative blind which would fit better, but no refund on the initial purchase.

 

They also pointed out I'd ordered a similar blind before and so should have known about the fixings, but I didn't fit that blind myself, and the window it was for wasn't so shallow, so such an issue never arose and I've never even given it a thought.

 

Obviously I wouldn't have bought blinds I know couldn't fit - what would be the point?

 

Where do I stand, in terms of returns?

 

Thanks.


"Be reasonable, demand the impossible"

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you bought them online

under cra you have 14 days to return them and get a full refund

they cant argue


please don't hit Quote...just type we know what we said earlier..

 

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Most blind companies advise on their websites......the difference between fitting recces and surface mounted and ask this question before you can input the measurements...was this offered ? or did you not see it ?

 

Andy


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you bought them online

under cra you have 14 days to return them and get a full refund

they cant argue

 

I don't believe that applies to custom orders like this where the product was made to customer supplied specifications/measurements rather than an off the shelf item.

Glad to be wrong but I've always been under the impression that's the case.

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@dx100uk - I'm out of the 14 day window sadly. Actually their T&Cs state made to measure products are exempt from the Distance Selling Regulations '7-day window'. I don't know whether to tell them this act has been superseded for several years now. :D

 

@Andyorch - No, there is no such mention on either the purchase page, the size input page, the measuring guide or in the T&Cs. They only talk about the size and tolerance of blind slats themselves (which I was spot on with).


"Be reasonable, demand the impossible"

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Then they are at fault.....sizes for recces and surface mounted are completely different.


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Then they are at fault.....sizes for recces and surface mounted are completely different.

Sorry Andyorch, I mis-read your question. They do indeed ask if you want recess or surface, but I'm pretty sure the fixings are the same ones supplied in either case (it's the blind width that's adjusted).

 

But my point still remains, no details of these fixings (or advice on their size) is given anywhere.


"Be reasonable, demand the impossible"

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well, the blinds are perfect but their fittings are faulty. This is the part that you want to return, it is the part they determined was correct, not you so they should send you slightly smaller ones (assuming that a smaller fitting will still suspend the blinds correctly. Let them know that there is nothing to indicate that allowances shoul be made for this in their measuring guide and you DIDNT specify the size they should be, just the blinds. If they realise that you arent going to just go away they should cut thier losses and make new fittings (if that is practicable) Give them this chance to make godd and then send a lba for selling goods that are not of merchantable quality (again, it is their fittings that you say are faulty)

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Sorry Andyorch, I mis-read your question. They do indeed ask if you want recess or surface, but I'm pretty sure the fixings are the same ones supplied in either case (it's the blind width that's adjusted).

 

But my point still remains, no details of these fixings (or advice on their size) is given anywhere.

 

No its the height thats affected..yes the fixing are the same...but the opening is different ...the company I have used a lot for over 20 windows for family and friends... they adjust the height to allow for the track to fit in the recess...where as surface mounted is not adjusted.

Because you are fitting into the the window recess they ask for the height (window ledge to plaster approx and then they knock off the depth of the track plus a few mill for hang.....with surface you can fit track to any height if the blinds are slightly long..(like curtain rail track and curtains)

 

So first question on the company I use to order from ...recces or surface mounted.?


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