Jump to content


BankFodder BankFodder


Police investigate NHS waiting list ‘fiddle’

style="text-align:center;"> Please note that this topic has not had any new posts for the last 1024 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Makes you wonder if this is just restricted to the one hospital !!





Police are investigating allegations that an NHS hospital fiddled waiting times to meet targets.


NHS counter-fraud agents are also looking into claims that bosses manipulated computer systems to hide the extent of long waits.


Dozens of patients are known to have been harmed, including one who suffered loss of sight, and hundreds are still waiting for surgery after more than a year.


Kettering General Hospital accepts that waiting lists were wrongly reported but insists this was an IT error rather than a deliberate cover-up.




Human and/or IT errors.... ready made excuses.



However, David Phelan, a former surgery man- ager at Kettering and now a governor of the hospital, said that officially reported waiting times were “based on a lie”.


Hospitals are told to make sure that 92 per cent of patients are given routine operations, such as hip replacements, within 18 weeks. Mr Phelan claims that bosses were so obsessed with hitting the target that they asked for databases to be programmed to exclude patients who had waited for more than a year and those who had not been in touch for six months.



Have we helped you ...?         Please Donate button to the Consumer Action Group


Uploading documents to CAG ** Instructions **


Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first


1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -


2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read





2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS




Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.



Share this post

Link to post
Share on other sites

If this does turn out to be true (that is the manipulation of the waiting times was intentional) what should be the punishment?



Do Hospitals generally use different software to manage waiting lists? Are other hospitals having the same problems?



Is it true that shorter waiting lists attract bonuses and for whom?



Can we really afford to do away with targets? It is one way we, the general public, can gauge the health of our hospitals - although, in truth, we don't get much choice when it comes to treatment.



Being found out misleading or lying is, to me, far greater a cause for concern than simply telling the truth, however bad. Once trust is lost, it is rarely regained.

Share this post

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...