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marshmallows

Mortgage payment Issue. Totally confused

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I am not sure if this is the right place to post this. Apologies if not.

 

 

I have a mortgage with Paragon. I recently changed current account from Natwest to Santander. I called paragon and gave them my new bank details.

 

 

Mortgage payment was due out on the 30th May. The money never left my Sanatander account.

 

 

Called Paragon the day after payment should have cleared who advised the dd mandate was active and all up and running correctly. They re checked my new account details... all fine. Paragon said it could be delayed due to Monday having been a bank holiday. Told me to call back today if it had still not debited my Santander account.

 

 

I called Santander to see if they could advise what was happening. They advised Paragon had never set any dd up!!

 

 

Called paragon today as its still not cleared and they advised it had been paid and they had updated my account with the new balance after payment!

 

 

I am not sure what steps to take next, as one day they will realise its not actually been clearing and it will cause all kinds of issues.

 

 

Any advice good people of CAG on what could have happened and how to get it sorted?

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nothing let it run

just a temp banking error.


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Thanks

 

 

I whittle over things like this. Paragon say they have noted the system so whatever happens it will not be logged as none payment by me. I just do not trust them to get it right.

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Did you use the Santander current account switching service?

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