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    • Good news for me is that the Bounce Back Loan came through so I can pay the full car payment!  Thanks for reply.
    • Welcome. please follow the advice given above as to reading around the various stories and then monitor this thread for a full reply tomorrow  
    • Hi Everyone,  I am the seller in this case and want to thank the buyer for their support.  The bike was delivered to the local Hermes Parcel Shop really well packaged and sealed on the 3rd Feb with a receipt obtained.  Sadly the parcel was emptied on route to the buyer.   I had listed the bike for collection only however the buyer messaged and asked if we could arrange a courier to which I agreed and they organised that.  When the bike went missing I contacted the local police as the Hermes parcel shop said they would not release CCTV to me.  We got all this from the Police.  since then the buyer has tried his very best which I am grateful with Hermes and parcel2go but is struggling.  Any help is appreciated. 
    • Also, you should start a claim against Hermes. Post your story on the Hermes sub- forum. Give us a full breakdown – including dates and value et cetera. We will help you get your money back
    • We care, we are highly motivated – and we enjoy winning against Hermes – which we do on pretty well every occasion. Start reading the sub- forums so that you are familiar with all the Hermes stories and the way that the process normally goes. Make sure you understand the mediation process. Make sure also that you understand the steps involved in bringing a small claim in the County Court. It's very easy but you need to know the steps in advance so that you have confidence. Don't forget that this is a self-help forum   If you have CCTV footage then please post it here. I suggest that you put it up on youtube and then post a link to it on this thread.
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

Dealer trying it on with a px car

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Hi Guys,


I have recently purchased a car and it turns out the car was not as described on the advert but the finance company are dealing with the garage regarding that.(under the consumer act 2015, false advertising, there asset is not worth as much as they would like now)


how ever as soon as we started complaining about the purchased car the dealer is now threating all sorts of legal against me.


this is a largish garage in the midlands that advertises on all the usual places including the used approved AA website which is where I ultimately purchased it from


the car I part exchanged had a 2 day old MOT issued from a main car dealership, nothing was said about the car on the day.

a few weeks later he sends me an email saying the car is costing him money to be sat in the corner of his yard and that it needs in excess of £500 work to bring it up to scratch and saleable


now I drove 70 miles with my two children in the car, no warning lights on dash, no strange noises etc.


where do I stand and what can I say to him to avoid a court case.

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ignore him.



do you like the car you have?




please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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and if he goes down the money claim route as he is threatening?


is there a bit of legislation etc I can point him towards to prevent legal proceedings.


yes my wife loves the car, but would love it more if it had all the options it was sold with

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You're a private individual selling a car and he's supposed to be the expert.

Unless you exchanged a ferrari and then gave him a punto instead, you can just ignore his threats.

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he never had any checks done on the car at the time

didn't drive it just looked at the mot history.


I have spoken with trading standards and they want to be kept informed of the developments.

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all of these threats are in writing so that is stupid of him in the first place



Keep the emails or print them off for safe keeping


As for the new car,

you either reject it as you appear to be doing o

r you accept that you are being ripped off

and tell the garage you want some more abuse and are happy to pay for it.



As the latter seems unlikely to be true

you leave it all to the finance co to sort out,

which is exactly what the garage doesnt want.



No more emails, phone calls or anything that is not via the finance co.

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