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Darquan

Who can explain this broadband pattern?

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I am with talktalk and most days during the evening the ping is perfect for 6 hours. But thenm becomes extrememly erratic as attachment shows. (2 hour period)

 

Can anyone explain what is happening here?

Capture.jpg

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6 hours of very low and consistent ping. Then with no one using the internet here it goes highly erratic. Consistently. Although some days the good period is much shorter.

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Depends on demand in your area at the time of day. Also do TalkTalk apply reduced capacity on their network during certain parts of the day.

 

Does the drop in performance happen during times when local businesses might be using the same internet connection point. At the end of my road is a BT box for broadband services covering x number of houses. If all the houses were using the internet and/or a business was connected to the same local hub, then i should imagine that performance would be affected.


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Very likely being throttled. Talk talk are well known for it.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Does throttling affect latency / ping times as well as throughput (download / upload speeds)?

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It can do depending on where the connection is routed or restricted. Priority is given to other traffic, and your connection will bear the brunt of being routed elsewhere.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Thanks for the replies! The ping is usually great from 6pm to midnight, then goes haywire sometime between midnight and 1am. Similar thing happens in the morning.

 

Download time doesnt seem to change that much, just ping goes crazy which I dont really understand, is it just upload thats effected?

 

I did a pathping at this time, from my understanding the ping is shooting up when it reaches the isp.

 

Computing statistics for 325 seconds...

Source to Here This Node/Link

Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address

0 DESKTOP-J2P9OKN.lan [192.168.1.106]

0/ 100 = 0% |

1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1

0/ 100 = 0% |

2 216ms 0/ 100 = 0% 0/ 100 = 0% 80-42-144-1.dynamic.dsl.as9105.com [80.42.144.1]

0/ 100 = 0% |

3 225ms 0/ 100 = 0% 0/ 100 = 0% host-78-151-230-145.as13285.net [78.151.230.145]

0/ 100 = 0% |

4 275ms 0/ 100 = 0% 0/ 100 = 0% host-78-151-230-56.as13285.net [78.151.230.56]

0/ 100 = 0% |

5 278ms 0/ 100 = 0% 0/ 100 = 0% host-78-144-0-71.as13285.net [78.144.0.71]

0/ 100 = 0% |

6 268ms 1/ 100 = 1% 1/ 100 = 1% 74.125.48.13

0/ 100 = 0% |

7 341ms 0/ 100 = 0% 0/ 100 = 0% 108.170.246.144

0/ 100 = 0% |

8 --- 100/ 100 =100% 100/ 100 =100% 216.239.58.129

0/ 100 = 0% |

9 --- 100/ 100 =100% 100/ 100 =100% 108.170.234.118

0/ 100 = 0% |

10 --- 100/ 100 =100% 100/ 100 =100% 209.85.241.48

0/ 100 = 0% |

11 --- 100/ 100 =100% 100/ 100 =100% 108.170.241.225

0/ 100 = 0% |

12 --- 100/ 100 =100% 100/ 100 =100% 72.14.239.45

0/ 100 = 0% |

13 257ms 0/ 100 = 0% 0/ 100 = 0% ams16s31-in-f14.1e100.net [172.217.19.206]

 

 

If this is throttling or being rerouted, why would they do this late at night and can I get them to stop it?

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GOing by the early tracert, youre definitley being throttled. If not, then you have an issue on your line/exchange.

 

To eliminate your system, try a different router first.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Thanks, replaced the router already and the cables. Had 5 calls to tech support over many hours. They are useless and just read steps off a screen. They initially sent engineer to the exchange who found and fixed a problem apparently, but nothing changed my end. Everytime I call they just say they can see a large number of faults, they send it to their 'top level' faults team who send me a text a few days later saying they 'fixed soemthing' and asking if the problem persists. This has happened 4 times.

 

If its an issue with line exchange, they've had 5 attempts to fix it and just wait for my feedback on it each time without telling me anything about what they actually did. Doesnt seem likely they will ever find the cause.

 

This problem started happening a few months ago and is driving me crazy! Their final step is to send an independent investigator to come to the house/exchange and identify the problem. If this is throttling, would this not be a waste of time as he will just say nothing is wrong with it and I will have a large bill to pay?

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What practical problem is it causing you?

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Highly erratic ping times making games impossible.

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I still think its throttling. You need to escalate it to tier 3 support, but with some ISP's youll struggle as the customer service reps are told to do whatever they can not to escalate it.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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It feels that way as it happens around same time every night. Dont understand why they do this at night and rusn so well during peak times. They deny throttling completely. Is it more accurate to say they are redirecting me to less efficient connections at certain times?

 

Anyone ever had success at getting an ISP to untrottle?

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Dont care what that site says. Talk talk DO use it, and are known for it. They throttle when they decide your usage is outside of their "fair usage"policy.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Throttling happens at peak times because the lines are loaded and busy, so they prioritize certain traffic. Thats why sometimes youll see no issues at all between midnight -6 am, or 1am - 6 am. Nobody is online, so the traffic shaping stops.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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My download speed is only 4.1m/s so i cant see how i can be using more then their fair usage policy states.

 

Peak time problems is not the issue im having. The connection is usually fantastic between 6pm and midnight, but then goes haywire from midnight to 6am. I.e. is fine at peak times and terrible off-peak.

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Thats why you need to get it escalated to tier 3. Talk talks CS department is atrocious. Thats why you need to push to get them to escalate it.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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My download speed is only 4.1m/s so i cant see how i can be using more then their fair usage policy states.

 

Peak time problems is not the issue im having. The connection is usually fantastic between 6pm and midnight, but then goes haywire from midnight to 6am. I.e. is fine at peak times and terrible off-peak.

 

So they are boosting the service during peak hours and then reducing it from midnight to 6am.

 

Why not record performance over a week and then contacf the company asking why they reduce service during certain hours.


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I tried that and sent them 3 pathpings and graphs like the first one in post.

 

You cant speak to their top tier team personally. they just pass the message on and say they are dealing with it.

 

A few days later you get a message saying they've fixed it, text back 'not fixed' if you are still having problems, and call them back. Its a vicious circle.

 

Now you've all confirmed my suspicions about their reducing service I will be more forcful but its liek talking to a brick wall. Starting to look like no one i can actually talk to, understands that talktalk do this. It ends up being sent to their backoffice where nothing changes. Unfortunately im in a long contract and cant get out of it.

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The other possibly if you are playing online games with servers in the US, is that between midnight and 6 am UK time, that this is peak US time, when kids get home from school, people finish daytime jobs etc. It will therefore cause you problems, because of the huge volume of users logged on.

 

Try playing a UK game on a UK server to see if you have the same problem.

 

I know you can check pings locally, but you mentioned gaming problems and i just wonder whether US servers are involved.


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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I see your point but I dont play games at this time because of the ping issues, I dont actually do anything, just keep the tracker running. Most pronounced during the night but same issue 12am to 6pm.

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again, contact tier 3 support. Ignore the reps who say no. Get yoru line checked too, and if they fail to provide a stable service, read your agreement with them carefully. You might be able to get out for free if theyve breached their side of the contract.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Ill try to get through and let you know how it goes. Thanks for the help!

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