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Been sold a demo product as a brand new product

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Hi guys,

 

My first post here and I'm just looking for a bit of advice.

 

 

I bought a pair of headphones last week from Dawsons as I thought I lost my other pair.

The other half found my pair that evening and I tried to return the new ones.

 

 

They were unused - still have the protective plastics etc on them and I had the receipt bag etc.

Dawsons refused to refund them for health and safety reasons as that is their policy on things like headphones, mics etc.

 

However,

when trying to return them the guy said they were a demo pair...

I was never made aware of this when I bought them.

 

 

The guy went and got the pair from the back store, not out of a display etc.

I was charged the full price of a brand new set.

 

 

The receipt does say DEMO pair on them but the guy put the receipt in the bag and I never checked.

I didn't even take the box out of the bag until I tried to return them

- there's also a sticker on the bottow of the box that says demo.

 

What are my rights regarding refund on these?

 

 

I was sold a demo pair as they were brand new and charged accordingly.

Surely it's a bit daft that they won't refund headphones for health and safety yet they can sell demo pairs as brand new even though they have been worn?

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doesn't change you rights under CRA at all.

 

 

you are returning them within 14 days for a full refund

as you are entitled too

regardless to if they are demo or not

 

 

makes not odds.

 

 

dx


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Thanks for the reply Dx! Their T&Cs do say that there are no refunds. They offer credit but items such as microphones and headphones aren't part of this

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their t&c cannot over ride CRA.

 

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Yeah CRA says that a refund is only a must for online purchases with the distance buying thing. If the item was faulty then they'd have to refund me but I've never used the item so I don't know. I don't even want to try them.

 

Any idea of where I'd stand with being sold a demo item as new?

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its a bit irish isn't it

its a demo item

that must have been worn before?

 

 

unless it was just on display not used?


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Funnily enough, I am Irish haha...

 

But yeah that's my thinking. They can't refund for health and safety issues with headphones in case someone has worn them, yet they can sell worn headphones as new...

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doesn't change you rights under CRA at all.

 

 

you are returning them within 14 days for a full refund

as you are entitled too

regardless to if they are demo or not

 

 

makes not odds.

 

 

dx

 

 

Erm, what right to a full refund is this if you purchase an item in store?!

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well spotted

could of sworn it said online..


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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