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Samsung refusing warranty repair

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It's been a while!

Hi all!

Unfortunately this is not a good an outcome as my previous thread related to Samsung.

 

The background is,

 

 

my relative was given a phone by its original owner because it would randomly freeze and reboot.

This problem sounded software-like in symptoms

 

 

i tried various firmware versions (official samsung firmwares).

The symptoms interrupted the flashing process at times also.

 

 

It was sent off to Samsung after I realised it was still under warranty, who returned it unrepaired as apparently the phone had been "rooted".

 

 

The phone has not been rooted by me,

no custom software has been flashed (only official Samsung firmwares)

- using both Smart Switch and the (leaked) Odin.

 

Newer Samsung devices have a one-time-set value which will set itself when it detects apparent "rooting" or unofficial firmware images being flashed.

 

 

I have spoken to Samsung a fair bit,

but so far the answer has always been the same.

 

 

The latest person I spoke to was adamant that the phone did not have official Samsung software on it (even though in their own repair centre picture it stated: System Status: Official and Binary: Samsung).

 

I have read a bit online, (FSFE) and unfortunately I think I know the answer

- that my relative has no legal rights as he was not the original purchaser

- and therefore we are out of luck.

 

 

Is there anything I have missed?

I am going to write a final letter to them, and I will then leave it at that.

 

 

I did look for CEO contact details but all emails bounce.

Quite disappointed in Samsung to be honest!

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warranty is not transferable sadly.

 

 

and soga nor CRA applies to individual public sellers.

  • Confused 1

please don't hit Quote...just type we know what we said earlier..

 

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warranty is not transferable sadly.

 

 

and soga nor CRA applies to individual public sellers.

 

Thought as much dx! Thanks. Did you edit my post, it all went spaced out! :razz:

Edited by BloominHeck

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