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Littlewood Late payment notice on credit file

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Hi all,

 

Two months ago I was unable to pay my littlewoods monthly payment on time - I was 5 days late in paying.

 

This was due to me being sick and unable to work for a short period of time, delaying any wages coming in.

 

I contacted little woods to explain and they told me that its fine and just to pay it as soon as I can - They knew it would only be a few days late and said that I would not have to pay any extra charges and would not get a missed payment on my credit file due to the circumstances.

 

However, I now have a missed payment on my credit file relating to the above, What can I do, and how do I go about contacting them to remove it?

 

I have since settled my account in full with them.

 

Regards

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Write to them addressed to their Head of customer services explaining and saying you did inform them in advance of this, paid the account etc.

 

 

Ask them to consider updating the credit record to reflect that they did confirm nothing adverse on your credit record would be noted.

 

They should amend it.


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