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    • Hi   With a SAR all you have to do is ask for 'ALL DATA' (this way it does not matter what format they hold that data whether it be digital, email, telephone calls (recorded), written etc).   They then have 30 Days to comply once they have acknowledged your SAR Request (that is unless they require ID Verification) which the 30 Days time limit does not start until they have verified your ID if requested)   Also can I add in DHL response in post#36 I hate it when any Company/Business etc. has the nerve to use the get out clause of 'Human Error'.    This is not the case as it was 'Maladministration' by DHL' not 'Human Error' as stated to you, irrespective of who/which employee of DHL made the 'Human Error' the buck stops with DHL as who/which employee made that error was Employed by DHL.
    • pop up on the MCOL website detailed on the claimform. [if mcol is not working return after the w/end or the next day if week time] .  register as an individual  note the long gateway number given  then log in .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform .  defend all  leave jurisdiction unticked   goto the defence filing section  file the following:     1 The Claimant's claim was issued on (insert date).  2 The Defendant contends that the Claimant's claim so issued is a claim in contract and is statute barred pursuant to the provisions of section 5 of the limitation act 1980.  . If, which is denied, the claimant contends that the Defendant is in breach of the alleged contract, in excess of 6 years have elapsed since the date on which any cause of action for breach accrued for the benefit of the Claimant. .  3 The Claimant's claim to be entitled to payment of £[insert figure from their POC]  or any other sum, or relief of any kind is denied. .. ..ends..   dx          
    • I passed on the article and link to friend. Between us we will now try get the required info to the correct location so that they (whoever in the Govt) can sort out what he is owed. I will keep you updated.  This thread may help others in similar situations. Ethel Street - very helpful research.  Thank you.  Seems like you came up trumps!
    • numerous erudio/drydens claimform threads here already - use our search top right.   your appears to be statute barred as you've never heard of erudio so would not have deferred since your last direct deferment to SLC in 2013    if you wish to bother to even send CCA/CPR that's upto you but the bottom line is to erudio you've ignored everything to date yoy might also ignore a claimform.   but ofcourse you are not!!   if the above is true   pop up on the MCOL website detailed on the claimform. [if mcol is not working return after the w/end or the next day if week time] .  register as an individual  note the long gateway number given  then log in .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform .  defend all  leave jurisdiction unticked   goto the defence filing section  file the following: 1 The Claimant's claim was issued on (insert date).  2 The Defendant contends that the Claimant's claim so issued is a claim in contract and is statute barred pursuant to the provisions of section 5 of the limitation act 1980.  . If, which is denied, the claimant contends that the Defendant is in breach of the alleged contract, in excess of 6 years have elapsed since the date on which any cause of action for breach accrued for the benefit of the Claimant. .  3 The Claimant's claim to be entitled to payment of £[insert figure from their POC]  or any other sum, or relief of any kind is denied. .. ..ends..   dx      
    • Well I would want my £50 back also but hey ho if your satisfied its been resolved.....there was no way you could ever be liable anyway as your contract was with TC not RC.   Thread title updated.   Andy
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milocoon

Holiday Villa Rental got burgled with no signs of forced entry in Spain

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Hi, just returned from Calpe in Spain and we were burgled in our Holiday Villa which was booked through a UK company. On our last but one day we locked all doors, windows and shutters and went out for 45 minutes, returned and all was OK outside, unlocked and went in and after about an hour noticed an iPad, watch, some jewellery was missing, our mobile phones were out on the sofa still there and nothing else was missing, all inside locks were still locked.

Phoned the rep, whist waiting spoke to the one neighbour who said same thing happened last summer to a dutch family who had 600 Euro and an expensive pair of trainers taken but their GoPro was not taken, they reported to the rep and police came etc, we did not have insurance and wondered where we stand in that SOMEONE USED A KEY to get in, we had one and the Owner, Cleaners, Maintenance Etc have access to one, also previous guests, people with a grievance may have copied a key ? This Villa company does have a few mentions with other villas nearby on TripAdviser with similar stories, we used the Safe but it was only big enough for my bum bag containing passports, money and car keys etc The Guardia Police came and we filled out a report, they did not appear to be surpised or concerned. So a previous burglary should they have put NEW LOCKS on ? Are the UK Rental Company liable for lack of security and compensate me ? Any Advice please on where to go with this ? Thanks Milocoon

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Nice place Calpe. Unfortunately this type of crime is very common in Spain and there is nothing you can do about it. Anyone who has rented that villa or knows someone who has had access could have gone to a local store to get a copy of the key made. The Police have no way of finding out who did it and the villa owners or their agents cannot be liable.

 

Best advice to people going to Spain renting villas is never to leave anything of value when going out. I would not even use the safe provided if it has a number you have to enter or a key. The safes you enter a number in, often have the same default emergency number, when you forget the made up number and need to access the safe. And safes provided with a key, mean someone with a spare or key having been copied.

 

Don't take anything on holiday to these rental villas of any value or never leave unattended. Make sure you have Travel Insurance to cover such losses.

 

Make sure you enter a review online about what happened. It should hopefully flag it to other people.


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Hi Uncle Bulgaria67, thanks for your information and advice, when you say an online review do you mean on here or on the villa company site as I wonder if they would delete it there as it makes their villas bad news ?

I have asked a few people and if this villa had a burglary last summer shouldn`t they have a duty of care to protect future guests by making sure the locks were changed ?

Lastly someone at work had a holiday in Mexico and a few guests were having a drink and it appears that 10 or 20 Dollars was missing from their room safes every 2 days or so but didn`t report it as they weren`t 100% certain if they spent it on an outside trip but thought more of it when they hadn`t been anywhere for 4 days, that emergency code you mentioned would that have allowed someone to gain access, lock it but still leave the guest code working ?

 

Thanks again for your help I`m getting some free legal advice and then I`m going to put a complaint in to the Villa company on the basis of Inadequate security measures after a previous reported breakin.

I`ve sinced looked at Travel Insurance and standard policies don`t cover gadgets like iPad Pro and Leisure Guard would add £85 on to cover theft and loss but only for items under 18 months old, iPhone 6S would be £65 and both had an excess of £50

In future only a cheap phone and all jewellery and gadgets get locked in at home I Think !

Thanks

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Have you put a review on Tripadvisor? It's good to let other people know even if it doesn't solve your immediate problem.

 

HB


Illegitimi non carborundum

 

 

 

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Put a review on the Villa agents site and any site such as Trip Advisor that might have a place for review.

 

Duty of care is difficult ? How do you know the villa agent was made aware of the previous Summers burglary ? The villas owner might not have told them for obvious reasons. I.e they might not get more bookings or have to pay to change all locks.

 

Yes the Mexico safe might have been opened with default emergency code and the room occupants would have been none the wiser as their code may still work. There are Youtube videos warning of this i believe. These hotels buy these safes in bulk and they offer only basic security.

 

Take out Insurance for future holidays. You can get full cover but you have to phone companies to ask fir more cover at extra cost. Obviously too late now.

 

Edit - And the other thing to be wary of is phones being used to make calls to premium rate numbers, even if they were not taken. If you have not had a bill, check they were not used,


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