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    • Hi all, We bought a part to fix our washing machine approx 13 months ago direct from the manufacturer of the washing machine via phone. This part then failed 13 months later, as confirmed by their own engineer, who was sent by the manufacturer (who is also the retailer for the part) FoC. The engineer actually installed a replacement part, the machine came back to life, but they then removed the part used for testing (and ours reinstalled) as "we would be charged for it". The retailer are refusing to replace the part, stating that they only warranty parts for 90 days. When I stated that I believed the Consumer Rights Act gives me longer than that, they insinuated that it did not, and this was repeated by many representatives. AIUI for goods bought more than 6 months ago, I need to get an engineers report to confirm the part has failed? Or that it has failed due to manufacturing issues? Or would the companies own engineers report suffice? Also, does anyone have any other decent contact details for Hotpoint (or the Whirlpool group)? Thanks, GH
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    • I know dx and thanks again for yours and others help. I was 99.999% certain last payment was over six years ago if not longer.  👍
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Old GE Money Secured Loan Sold to arrows - Arrow Global - Asking for 3 Months Bank Statement plus Old Secured Debt


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  • 4 weeks later...

I can please request advice

 

I have an old secured debt with GE money.

They sold it to Arrow Global.

 

I asked for the neccesary paperwork using a letter I foud on here and I (they ?) sent me my original application form for the loan (signed) plus other letters concering transfering of the debt.

 

 

Plus another two letters involving Eversheds Solicitors

- A letter Entitied:

Notice of change of legal representative

and the other one 'Global Substitution Order'

- stamped by the High Court of Jutice (I dont understand it, it looks dodgy too)

 

Arrow G are now asking for 3 months bank statements and income and expediture.

 

The loan is secured on my house, its for 15,000 but interest has accured.

 

Loan was taken out 2007

 

I dont want to give my bank statements.

 

Thanks

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why do they want them, don't they believe you cant pay it at the rate they want it?

 

whats the full history please

 

have you sent an sar to GE money [santander ] to get all the statements?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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So you sent Arrow Global a CCA section 77 request after your loan was assigned to them from GE Money ?

 

They have complied and returned a copy of the agreement and now want I&E to determine how much you can afford to pay them monthly ?

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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Yes that's right.

 

They want 3 months bank statements.

 

I just wanted to know my rights.

 

why do they want them, don't they believe you cant pay it at the rate they want it?

 

whats the full history please

 

have you sent an sar to GE money [santander ] to get all the statements?

 

Yes I sent a SAR and they haven't responded yet.

I've only received my original application form and a letter saying the debt had been transferred to Arrow

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How much interest has accrued ? ....and from when...? none since it was assigned to Arrow ?

 

No communication with Arrow from here on and certainly no bank statements or I&E

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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So no contact ?

What if they threaten court action?

I know they are dealing with Eversheds..?

What rights have I got?

Thanks

 

How much interest has accrued ? ....and from when...? none since it was assigned to Arrow ?

 

No communication with Arrow from here on and certainly no bank statements or I&E

 

From 2007, nearly 2000 interest has been added to the loan.

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What date did Arrow acquire the Debt ? and can you post a copy of the agreement they have sent (redacted)

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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that reads to me theres a current court claim against you?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

I think its best to give us the full story here natasha of whats going on...why you are requesting payment arrangement being on benefits and when did the court claim start ?

 

Andy

 

PS I have altered your username to protect your anonymity

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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1) I didn't know I had a court claim against me.

 

2) I didn't request a payment arrangement.

They called me and I said you need to respond to my letter in regard to the change over from GE money.

Then they sent these letters ( as one pack) as a response.

 

3) I haven't been responding to any letters in regards to the loan as I've not been in the property, due to caring for someone at their house.

 

4) The court letter looks like it's letting me know that they have changed from GE to Arrow Global. It doesn't say anything about my home being repossessed.

I haven't been to court.

 

They took over the loan and want payment.

I don't want to give them my bank statements.

I am prepared to pay a small amount.

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I think we may have read the letters wrong.

 

it looks like GE money have sold all rights to the secured loan they had to arrows

 

so thus they are now the owners of the loan and its security by way of the original charge

and that they have substituted their legal rep to eversheds.

 

so, if you were to search www.trustonline.org for the address

you'll find that they are now listed as the charge owner rather than GE money.

 

so.. i'd be getting an sar running to GE money

get all the statement and the documentations.

 

when did you stop paying GE money?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

I think we may have read the letters wrong.

 

 

it looks like GE money have sold all rights to the secured loan they had to arrows

 

so thus they are now the owners of the loan and its security by way of the original charge

and that they have substituted their legal rep to eversheds.

 

so, if you were to search www.trustonline.org for the address

you'll find that they are now listed as the charge owner rather than GE money.

 

 

Well thats self evident from the documents,,,but why is there a claim number in Manchester County Court....proceedings....and Solicitors involved.?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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No.....something is happening....possible forced sale ?

 

Ring Manchester County Court and as what are the proceedings in connection with .

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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did you ring?

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Guys, Thanks.

 

I have the letter here.

 

It just says, that they are letting me that an order has been confirming that Arrow Global Accounts Managment Limited are now the owners.

 

I rang the solicitor

 

its for an old order that they had over the house in 2010.

 

Its not in Court, the old order has just been signed over Arrow as they have bought the debt.

 

Can you please advise on the next course of action?

Thanks

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So Arrow now have the charge over your property in their name.

 

As previously requested post a copy of the loan agreement ...redacted.

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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Agreement appears to look okay......so Arrow now want to agree a monthly payment...they have given you an I&E to complete and want to see 3 months bank statements.

 

The charge on the property is to secure the debt..so they have security.

 

What date and to who did you last make a payment ?

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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Possibly over 12 years ago ?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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