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    • 4 th time we've merged your threads  for complete history of your story please keeps to one thread
    • @dx100uk @ anyone else interested in Fighting HSBC UK  Staff/department non compliance and incompetence/interference in between HSBC UK and customers.   I wanted to know what you guys had to say about the reply i got from HSBC UK today.    Recap. I originally turned to HSBC UK to be reunited with Money i saved in accounts that where frozen and made dormant during the year 1995.   HSBC UK Teams tell me that HSBC UK only allows them to have access to account records dated back 6 years. there for they do not have the records, can not locate the records i requested for in my SAR. there for HSBC UK teams Ignored my SAR application for records of accounts made frozen and dormant during the year 1995. HSBC then claim if the accounts where closed they will no longer hold records of these accounts and tell that to the ICO. I again explained to HSBC UK and the ICO the records of accounts where left frozen and dormant.   HSBC UK teams continue to tell me over the phone that The records i requested for in my SAR, will not be located or do not exist because HSBC only allows them to have access to records of accounts dated back 6 years.    I returned to HSBC highlighting there is no such provision in the Data Protection Act.   HSBC UK teams today totally ignored my complaint again and confirmed with me they are classing my complaint as wanting to locate accounts that where closed.   Let me know what you think about the  HSBC UK teams response to my last complaint. Is there any other letters i can send them to confirm thay are not correct about what they have done.    The HSBC UK letter starts of by:You've been unable to recover funds you held in HSBC UK Accounts that were closed in 1994 to 1995, and to obtain the account details for the accounts concerned. You've been advised that we only retain records for up to 6 years, but you've been unable to locate any provision for this within the Data Protection Act (DPA). You require a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned. You feel your Subject Access Request (SAR) has been ignored by HSBC UK.   HSBC UK Teams now go on to explain: In respect of you being advised we only retain records for up to 6 years, but having been unable to locate any  provision for this within the Data Protection Act (DPA), I can confirm that under the DPA, we are obliged to only keep records for as long as we deem necessary, in order to effectively manage our data. So, for most cases, this will be for no more than 6 years.   In regards to your request for a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned, I regret that this isn't something that we can provide, as we don't keep records of when individual customer data was destroyed. I'd also like to clarify that if the accounts concerned were closed after becoming dormant, that we would have sent you closing statements at the time.   Lastly, I'm sorry you feel we've ignored your SAR. I want to assure you that we'll always look to accommodate a request for a SAR as best as we can. However, if we're unable to locate the account details and information required, this will mean we're unable to fulfil the request, which has unfortunately been the case on this occasion.   How else do you think i can highlight to HSBC that the teams dealing with My complaint, and request to be reunited with my money is not going to departments that can deal with my demand for services.?  
    • Hi   I have to agree if you have paid off the debt owed to them via this meter and are up to date on your bills  I would look at changing supplier and as said asking new supplier to install a standard meter and look for the best deals for you.
    • I have severe anxiety and going to leave my job and have been invited to a meeting but dont wish to attend that is three hours away from where I am. Can I legally give the  permission to decide without my being there? I cannot handle going as I know I'm going to be fired anyway as on my final warning. I'm also giving in my notice this week too! This job is just too much for me now and I cannot work here any longer. It's no good for my health and sanity  I am sick to my stomach thinking about going and about to hand my notice in anyway    
    • Thankyou it’s because I’m awaiting the outcome and a friend said I will be turned down as I asked them a while back if I had ppi on the account and how much it was and they replied.  But they did only send me a short confirmation with the amount and that they trust that answers my enquiry. i just wanted to be prepared if they wouldn’t turn me down based on that. Thanks for your advice on that mate 
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Sally11

Marriage Allowance

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Hi Guys,

I have an update. I sent the letter off to HMRC by recorded delivery and it was received by them on 18th May. As the deadline for paying the £212 was today, I decided to phone them as I hadn't received a reply.

The letter was on the system but hadn't been actioned and they had until 27th June to deal with it. However,I had a long chat with the advisor and he agreed that they shouldn't have allowed the Marriage Allowance to go through. He has "pulled" the letter and will deal with it over the next few days. Although I'm not sure if he then has to give his report to the complaints dept or he will deal with the whole thing.

I'll come back with another update once I hear anything.

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Hi Sally,

 

Thanks for the update.

 

You should not have phoned them. Keep all comm'ns in writing only unless you're recording your tel cons.

 

Wait for them to come back to you and let us know when they do. If they call to "resolve" the matter, tell them you require their written reply and you can't discuss it by phone at all.

 

If you get a demand for payment in the meantime, let us know and do NOT call to complain.

 

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Hi Slick132,thanks for your reply.

Your right I shouldn't have contacted them but because I hadn't had any acknowledgement from the letter I sent them I panicked especially as I should have paid the £212 by today. I'll wait now until I hear from them as you have advised. I expect I'll receive a reminder shortly and when I do I'll come back for advice.

Thank you for all you help.

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why do you think you should have paid the £212 by any date? The money is still allowable just the claim got the people the wrong way round on it and they are being arsey about it as they have to now do some work.

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Hi everyone,

I have very good news. Received a letter today from HMRC confirming that the request for £212 is no longer applicable as they have revised the calculation for 2015/16 because the marriage Allowance no longer applies.

I want to thank you all for the help I received as without your guidance I would not have known what to do. I hope my experience helps someone else who finds themselvea in the same situation as I was.

Thank you all again.

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Hi Sally and thanks for the update.

 

This thread will serve as notice to others of the possibility of :-

 

1. Making a claim to transfer personal allowances between spouses or civil partners.

 

2. Making sure they read up on on how to do this and fully understand the process before acting.

 

The link from the previous page is repeated here for others to read - https://www.gov.uk/marriage-allowance

 

:-)


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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

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