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    • Is there any paperwork authorising you that Barclays will accept othe than a PoA? HB
    • Thanks HB.   Security is so tight these days that they don't consider just being plain kind & and helpful is possible anymore.  No-one uses common sense.   He should have set things up for me with Barc formally years ago. I've been going into a branch and using the machines with his card for years. I've paid bills for him - no problem.  Til this 'blocking' instance.   When I explained the situation, they refuse to talk to me. It's too unorthodox. He has a countryside property.  His partner asked me to rent it out to get an income.  But w/o access to his bank I can't clear it out, get an epc, do all the safety checks, pay the estate agent, or indeed then transfer funds to him/ his partner overseas.  I managed to repair the roof before this instance. But he owes council tax here too Barclays manager said I should give up trying to help him
    • It is very difficult to read solid blocks of text on a small screen especially telephones.  Please will you make sure that your posts are well spaced. It encourages people to give you the help that you need. Presumably you made a contract with this builder to carry out certain work and you pay the price for it.  We need to know more about this please but it is entirely likely but if the builder over ordered then they could be in breach of contract and they would have to remove the material and also refund you for it. I think we need to know more about the arrangement between you and the builder . Also you will have to stand by for further responses later on today
    • Hi, long story short but a builder massively over ordered tiles for my garden and I’ve got 200sqm left. It now turns out this was a back door job through which he made a lot of money.  I’ve now got £10K of tiles that I haven’t been able to return to the store and don’t need. Do I have any rights with the shop? It’s a National chain and his brother is the manager of our local store. Thanks.
    • That is the system we have used for many years and sometimes even gets complimentary comments from the judge. It is generally much better presented than the other side. In fact they are following the threads on this forum and it's about time they upped their game and followed our court bundle guide.
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I have recently contacted this company regarding a claim. The person who dealt with my call was aggressive and hostile and frequently interrupted me/ talked over me. Aside from this poor communication, the employee continued to insist that a part could be fixed when in fact I had been advised by two separate garages that it could not and would have to be replaced. Then he proceeded to blame the garage. They insist that they will only cover the amount of the part if it had been repaired but of course it cannot be repaired. Has anyone else dealt with this company? Any tips?

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tell them they can collect the part from your garage and mend it themselves as the rest of the world cant do it. record the call and put it up on social media if they still insist on being stupid.let them know that you are doing this and then look up the directors via Companies house, contact them via linkedin or similar and tell them where it is posted.

All warranties are forms of insurance so go to the FCA and complain. They will try and say that it isnt but they have been bitten once already be the regulator.

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