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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I cannot claim on my insurance as the DVLA are "investigating"


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Hi and thanks for any help in advance.

 

I kind and generous person hit my car whilst it was parked outside of my house yesterday, they left no details sadly. I then phoned my insurance to register the claim and they did the DVLA conference. At this point the DVLA decided they could not continue and would not give a reason why as there was a third party on the line.

 

I then phoned the DVLA to obtain the code to view the licence details and I was told that I have two licences why is news to me and they would not release any information until this resolved. They will not give me a time scale and needless to say that the Insurance people will not get my car repaired until they have this code.

 

I am stuck between the DVLA and the insurance and I wondered if there is anything I can do to speed the reapirs up.

 

Any help is appreciated although I fear that I am stuck until the DVLA finish whatever it is that they are doing.

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Get on the phone to DVLA to find out what the problem is and get the code. It might just be that DVLA had system issues with the data and for some reason could not provide the code.

We could do with some help from you.

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Hi I have spoken to the DVLA in detail and all I know is that there are two licenses or something with my details. Usual DVLA line, I must have applied twice. They will not give my further details.

 

edit - missed word

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Hi I have spoken to the DVLA in detail and all I know is that there are two licenses or something with my details. Usual DVLA line, I must have applied twice. They will not give my further details.

 

edit - missed word

 

Urgent subject access request and complaint to DVLA.

 

Your Insurance claim is stuck until DVLA provide code or information that satisfies the Insurers.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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Yes I know and I have explained this to the lovely people on the other end of the phone however they will give an help or pointers in how to speed up the process.

The urgent statutory request may slow down the process i fear as it is based on a 40 day period. My car will require an MOT by then. Also how do you complain to the DVLA?

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Hi I have spoken to the DVLA in detail and all I know is that there are two licenses or something with my details. Usual DVLA line, I must have applied twice.

 

Did you apply more than once (other than upgrading a provisional to a full, while returning the provisional and the test pass certificate.....)?.

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DVLA computer SNAFU or identity fraud spring to mind.

 

Call them again, asking what the 2 licences have in common (driver number? Give them the number from your licence) / address / date of birth.

If they say "can't give details, due to Data Protection" note that either they think both are you, so data protection of your details doesn't apply, or they don't think both are you (where they can withhold details of the other licence, but should then treat that as someone else's licence, and give you your code!)

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