Jump to content
  • Tweets

  • Posts

    • thats not a credit agreement, it's a signed application form, it doesn't contain all the prescribed terms it should, and it also refs other T&C terms that are not included.   as for ever sending an SAR to a DCA, thats the same as sending a stupid AID letter, simply invites pointless letter tennis.   sit on your hands until/unless they send a letter of claim and a reply pack.   dx  
    • How people are dealing with the effects of coronavirus in one New York neighbourhood. View the full article
    • My 2009 Kia Ceeds ignition broke without any warning. This happened around 2005. Luckily it was still under warranty.   It can happen any time although they should have contacted you to let you know. £350 sounds steep. 
    • Ok defence submitted. Mortimer have sent a letter back ackn my CPR request.   Weirdly Cabot got back to me ackn my CCA but have referenced the other claim for the current account instead. Didn't think you could CCA a current account claim? Fleecers must be getting their wires crossed 😂    I'll sit back and wait and keep on reading up!   As ever thank you kindly to Andy and Dx.
    • Jeff believes, like fish, chips and mushy peas, they are an integral part of this country's DNA. While Rachel argues that her 'free' account is being paid for by someone else. View the full article
  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
        • Thanks
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

Ebay Told a Buyer He Could Keep My 'Damaged' IPad!


Please note that this topic has not had any new posts for the last 1231 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi,

 

Just after some clarification that I am perfectly entitled to follow my current path over this issue.

 

I sold an IPad on eBay for £95 back in February,

the buyer then told me it was damaged when it arrived.

It was in perfect condition when I sent it,

so I could only suggest that was damaged in transit.

 

 

I asked the buyer to return it to me,

so I could claim against Royal Mail for the damage

& I would issue a refund,

all pretty straightforward so far.

 

The buyer contacted me saying the Ipad was packed & ready to be returned & would I issue a refund, seeing as PayPal had prevented me from taking the funds anyway,

 

 

I issued the refund & asked the buyer to return the item straight away.

A week passed & nothing arrived,

when I contacted the buyer again he said he didn't have the IPad,

he had 'given it away to a charity shop',

as ebay sent him an email saying he could keep it!

 

Naturally, I was incredulous at his behaviour,

I issued a Letter Before Action & logged a claim against him on MCOL for £125.

 

 

He has refused to admit responsibility,

has refused to settle & will not give me the name of the 'charity shop' he 'donated' my IPad to.

 

 

I am now taking this matter to court,

but he is now claiming I will be liable for his transport costs as he lives in Spain!

 

 

I am quite prepared to see this through to the bitter end,

but I just wanted some assurance that I don't end up on the wrong side of a hefty bill.

 

Thanks in advance for any help & advice.

 

Chris

Halifax

- Subject Access Request 19th June

- Statements Recieved (17 envelopes!)

- Preliminary Approach for £785 25th June

- Offer of £60!

- Declined offer and LBA sent 6th July

 

No response from Halifax

- Money Claim case filed 18th August

- Papers Served 23rd August

- Acknowledged 28th August

- Paid in Full ! 30th August

Link to post
Share on other sites

Have Ebay confirmed to you they sent this email telling him to keep it and their reason for telling him why he could ?

 

Sounds like he had no intention of ever paying for it nor was it ever damaged...why give a a damaged Ipad to a Charity Shop...which I doubt there are any in Spain.

 

Raise the charge again

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

you have been lied to, no refund is made until the item has been returned. If Ebay had such a process YOU would have got the email as well.

You will win your claim but as this person isnt honest you wont get your money, they dont have any.

As for living in Spain, is that where you posted it to? If not he lives at the address his Paypal account says he lives. Anyway, he would lose so you wouldnt be paying his costs, he will be paying yours. The bloke is a proven liar yet you want to believe his outlandish claims.

Next time try reading the instructions you are given by Ebay and Paypal rather than blithely doing anything people say

Link to post
Share on other sites
you have been lied to, no refund is made until the item has been returned. If Ebay had such a process YOU would have got the email as well.

You will win your claim but as this person isnt honest you wont get your money, they dont have any.

As for living in Spain, is that where you posted it to? If not he lives at the address his Paypal account says he lives. Anyway, he would lose so you wouldnt be paying his costs, he will be paying yours. The bloke is a proven liar yet you want to believe his outlandish claims.

Next time try reading the instructions you are given by Ebay and Paypal rather than blithely doing anything people say

 

Waste of time trying to claim. As the buyer resides in Spain, any court hearing would be there. Cost of flight, hotels etc. Even if won, the buyer might never pay judgement including costs.

 

I can't remember seeing charity shops in Spain. Given state of economy most people sell items to get money.

 

Cancel the MCOL and deal with Ebay reporting it as problem sale.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

Never refund before receiving the returned item, I get this from time to time with problem buyers and after being told the item will be refunded after being returned and inspected I never hear from them again.

 

Unfortuantly I think your money and item are now gone.

Link to post
Share on other sites

UB, he wont live in spain, that is just another lie to try and avoid a court hearing. However, I agree that it will be very difficult to actually get any money back, the crooks know all of the dodges.

Link to post
Share on other sites

Was the IPad not posted to Spain?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites
  • 1 month later...

Got a similar case of buyer asking for refund and refusing to send the item back - only ebay refunded before I got the item back AND most of the Literature I received from ebay tells me to refund even before I get the item back - which I didn't and they still took the money from my account and refunded on my behalf!

 

Luckily I had asked the buyer to return the item to an address and send me certificate / proof of posting before I will refund - which means ebay wasn't supposed to as it contradicts their own T&Cs policy!! Ebay have now retracted the buyer's claim, issued me a refund of the listing fees and apologised and will be getting my funds back from the buyer and will hold it until they return the item or 30 days. If you followed their advice and refunded before you got the goods back, then raise a case - show them where you followed their advice and that the days have lapsed since buyer returned item and ask them to provide you proof of the buyer's claim and where you said (assuming you are a private seller and sold it as Auction not Buy It Now) they could keep the item. You should be protected by their money back guarantee scheme. And when you chat to ebay -= always do it via their chat online help as they send you transcribe after - makes it harder for them to deny they didn't tell you what to do ;) They will pay you back if you can prove you followed their T&Cs but the buyer hasn't and they will then simply collect the money themselves from the buyer at a later date.

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...