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King Mustard

I bought a Google Chromecast Ultra a week ago from Argos. Can I return this retail product?

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I bought a Google Chromecast Ultra a week ago from Argos.

 

It turns out it is incompatible with my AV receiver due to HDCP (copy write) restrictions.

 

Argos' receipt only mentions being able to return it (within 30 days of purchase) in its unused, original condition.

 

I wasn't aware due to the incompatibility without using it.

 

Can I still legally return this product?

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it is not fit for purpose so yes.

Problem with software is that it is considered a work of art and therefore compatibility issues dont necessarily make it a defective product by not being fit for purpose.

 

 

More recent consumer law has made it harder for sellers to argue against refunding and undoubtedly Argos will have no way of testing so you may get a refund without any trouble or you may get a brick wall.

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Your main argument would probably be that Argos themselves don't appear to advertise that a HDCP compatible TV is required (At least there's no mention of HDCP on their website) so you had no way of knowing this requirement before purchase and could only find out once opening and testing the product.

 

Technically it is your responsibility to check if the product is compatible before purchasing, but you can only go by the information that they supply you with. All their website says you need is a HDMI connection and WiFi, no mention of the HDMI connection being HDCP compliant.

 

If I were you I'd go to the Argos website product listing for the Chromecast Ultra and grab some screenshots of the whole page. This way you've got proof incase you need to take things further and they update the page in the meantime.

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you are within 14 days

 

 

you don't need any excuse to return it and get a full refund

 

 

CRA is your friend.

 

 

dx


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you are within 14 days

 

you don't need any excuse to return it and get a full refund

 

CRA is your friend.

 

dx

 

Wouldn't that only apply if it was purchased via the website rather than in-store and the product isn't faulty?

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Wouldn't that only apply if it was purchased via the website rather than in-store and the product isn't faulty?

 

No. The CRA 2015 now allows this and as far as I can tell, you actually have 30 days to return and get a full refund

 

https://www.theretailombudsman.org.uk/new-legislation-comes-into-effect-under-the-consumer-rights-act-cra-2015/


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No. The CRA 2015 now allows this and as far as I can tell, you actually have 30 days to return and get a full refund

 

https://www.theretailombudsman.org.uk/new-legislation-comes-into-effect-under-the-consumer-rights-act-cra-2015/

 

I'm guessing this only applies in this case because Argos failed to provide the information that a HDCP compatible HDMI port is required.

If that info had been provided then I'm guessing there would be no case for a return/refund of a store bought product with no faults that had been opened? As the product itself would then meet all fit for purpose regulations and it would be on the purchaser for not checking any compatibility requirements.

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For online sales, the requirements have been improved from 14 days to 30 days but more importantly, in store sales now have the same rights of return. You can return for any reason or no reason within the first 30 days. That is my interpretation and I don't think I am wrong but of course, this is open to debate


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For online sales, the requirements have been improved from 14 days to 30 days but more importantly, in store sales now have the same rights of return. You can return for any reason or no reason within the first 30 days. That is my interpretation and I don't think I am wrong but of course, this is open to debate

 

My reading of that link is that the 30 days only applies to in store sales where goods do not meet the purpose they were bought for, but I don't think a retailer could be held responsible for a customer not checking compatibility, provided all of the correct information was made available at the point of sale by the retailer themselves.

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