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    • This is an article from a couple of years ago about how someone won against the council, but it does mention that there are two sets of signs.   https://www.dailypost.co.uk/business/business-news/driver-wins-appeal-over-mersey-13931137   HB
    • Let them go back to court and then force them to produce everything they wont.
    • Impotrant   https://content.govdelivery.com/accounts/UKHMCTS/bulletins/24c3af1 How will the new process work? The process for applying for a warrant of control will remain the same; creditors will continue to use the existing application routes of either a paper application form via a local court or an electronic application on Money Claim Online (MCOL). Following a successful application, the warrant is issued to the relevant Warrant of Control Support Centre. The centre will then manage the warrant for approximately 12 days. During this time, trained staff will: Attempt to contact the debtor by telephone or SMS, using any contact details provided on the warrant application form. They will check that the debtor is aware of the judgment; speak to them and inform them that a warrant of control has been issued; and provide them with further information about next steps, available options and signpost them to debt advice services. Identify potentially vulnerable debtors and will offer additional support via specialist agencies. If a debtor is identified as potentially vulnerable, still will inform the creditor and ask how they wish to proceed.
    • Good Afternoon,   It would be greatly appreciated if you ladies and gentlemen can advise me what direction I should take, my problem is since we moved to our semi house my neighbour has made our lives hell constantly whinging and also accused us of damaging her property. Basically a blame game from her even though we have never done nothing whatsoever. She Even tried to put a anti social behaviour on me due to me refusing to pick up leaves from her garden saying the leaves belong to your trees. She asked me to replace the fences on the boundary which is my responsibility but here is my dilemma my side of the fence which has the feather boards there’s no rotting whatsoever due to me putting wood preservative and maintaining the fences, on her side where the framework batons hold the feathered boards have rotted away and the fences have collapsed due to her negligence of not maintaining her side, even though it’s my fence where do i stand in this predicament? she would not entertain on splitting the cost, i dare not ask. My main concern is that just recently she had her flat roof redone , my roof is pitched and there is a gap in between the both boundaries, but what her roofers have done  they have stuck the asphalt on my roof tiles without any consultation also encroaching on to my side of the boundary. How and what way should i go about getting the asphalt off my tiles, I approached her to tell her to remove the asphalt but was rude. Legally how do i go about it, also do i have a strong case? At the  moment i am a carear for my mother who is on palliative care so i had to give up work to look after her, so my finances are low. Please  i would look forward to your responses and suggestions thank you.   
    • You have no right to reject the car just because an EML warning light has become apparent, you don't even know what the fault is. You should be reasonable and accept the offer to repair. You should be working with the garage, not against them.   
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    • My personal experiences of Future Comms 
       
      Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!
      • 0 replies
    • Future Comms is a Big Con. How to get out of it. Read more at https://www.consumeractiongroup.co.uk/topic/417058-future-comms-is-a-big-con-how-to-get-out-of-it/
        • Like
      • 4 replies
    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 5 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
King Mustard

I bought a Google Chromecast Ultra a week ago from Argos. Can I return this retail product?

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I bought a Google Chromecast Ultra a week ago from Argos.

 

It turns out it is incompatible with my AV receiver due to HDCP (copy write) restrictions.

 

Argos' receipt only mentions being able to return it (within 30 days of purchase) in its unused, original condition.

 

I wasn't aware due to the incompatibility without using it.

 

Can I still legally return this product?

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it is not fit for purpose so yes.

Problem with software is that it is considered a work of art and therefore compatibility issues dont necessarily make it a defective product by not being fit for purpose.

 

 

More recent consumer law has made it harder for sellers to argue against refunding and undoubtedly Argos will have no way of testing so you may get a refund without any trouble or you may get a brick wall.

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Your main argument would probably be that Argos themselves don't appear to advertise that a HDCP compatible TV is required (At least there's no mention of HDCP on their website) so you had no way of knowing this requirement before purchase and could only find out once opening and testing the product.

 

Technically it is your responsibility to check if the product is compatible before purchasing, but you can only go by the information that they supply you with. All their website says you need is a HDMI connection and WiFi, no mention of the HDMI connection being HDCP compliant.

 

If I were you I'd go to the Argos website product listing for the Chromecast Ultra and grab some screenshots of the whole page. This way you've got proof incase you need to take things further and they update the page in the meantime.

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you are within 14 days

 

 

you don't need any excuse to return it and get a full refund

 

 

CRA is your friend.

 

 

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you are within 14 days

 

you don't need any excuse to return it and get a full refund

 

CRA is your friend.

 

dx

 

Wouldn't that only apply if it was purchased via the website rather than in-store and the product isn't faulty?

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Wouldn't that only apply if it was purchased via the website rather than in-store and the product isn't faulty?

 

No. The CRA 2015 now allows this and as far as I can tell, you actually have 30 days to return and get a full refund

 

https://www.theretailombudsman.org.uk/new-legislation-comes-into-effect-under-the-consumer-rights-act-cra-2015/


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No. The CRA 2015 now allows this and as far as I can tell, you actually have 30 days to return and get a full refund

 

https://www.theretailombudsman.org.uk/new-legislation-comes-into-effect-under-the-consumer-rights-act-cra-2015/

 

I'm guessing this only applies in this case because Argos failed to provide the information that a HDCP compatible HDMI port is required.

If that info had been provided then I'm guessing there would be no case for a return/refund of a store bought product with no faults that had been opened? As the product itself would then meet all fit for purpose regulations and it would be on the purchaser for not checking any compatibility requirements.

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For online sales, the requirements have been improved from 14 days to 30 days but more importantly, in store sales now have the same rights of return. You can return for any reason or no reason within the first 30 days. That is my interpretation and I don't think I am wrong but of course, this is open to debate


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For online sales, the requirements have been improved from 14 days to 30 days but more importantly, in store sales now have the same rights of return. You can return for any reason or no reason within the first 30 days. That is my interpretation and I don't think I am wrong but of course, this is open to debate

 

My reading of that link is that the 30 days only applies to in store sales where goods do not meet the purpose they were bought for, but I don't think a retailer could be held responsible for a customer not checking compatibility, provided all of the correct information was made available at the point of sale by the retailer themselves.

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