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Return postage. Who pays ??


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Hi can anyone tell me who is responsible for the cost of returning a faulty item ?? I bought a watch from an ebay seller that arrived not working. The seller tried to resolve the problem by sending me a new battery but the new battery made no difference the watch is obviously faulty. I have raised a dispute with paypal who have messaged me today saying i am entitled to a refund once the watch is returned using a postal service that is online trackable. Paypal also say i am responsible for the postage costs. I thought the sale of goods act says the seller is responsible ?? Any advice much appreciated thanks. Steve.

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If they are faulty

Where the goods are returned due to being faulty the consumer is entitled, under the Sale of Goods Act 1979 (as amended), to return the goods within a reasonable time after purchase and claim a full refund plus any other losses that have been incurred as a direct result of faulty goods being supplied, such as the costs of postage. Where faulty goods are returned the refurbishment charge, and/or delivery charges cannot be deducted from the consumers' refund

Edited by obiter dictum
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for ebay you pay the return postage. If the seller is a business then they should pick up the tab but a private seller has no such duty so find out which applies. ebay cane enforce the law so rely on a mixture of honesty and knowledeg by both the buyer and seller.

Try contacting the seller and asking them to send you a courier pick up label if they are a business, most of the delivery firms do this..

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