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    • Hello, I am a private seller and recently sold a pair of trainers on eBay.  Everything seemed fine until just after the eBay 30 day mbg had expired.  The buyer contacted me with photos showing me that both shoes had ripped.  He wanted his money back, and after refusing to refund him, he then left me retaliatory and defamatory feedback on my profile to the effect that I had sold him fake trainers (this was removed by eBay).  He then initiated a chargeback via Paypal.  Invariably, the outcome was in his favour, and I have now been charged for the cost of the trainers.  I would have also been stung for the chargeback fee, but eBay refunded this.  Incidentally, I do have the email receipt of the trainers from when I bought them from a well-established and bona fide online retailer.  The susbequent conversation with eBay followed its predictable course, i.e. the chargeback is out of their hands etc. I have been in contact with citizens advice, and my bank.  Citizens advice told me that as a private seller I'm responsible for the "Title and description" of the goods, but not the performance, or the fitness for purpose.  To me it is clear; if you receive something that's not as described, you don't then use the goods, and more than 30 days later claim 'not as described'.  In my mind, this makes the claim fraudulent.  He's used the 'they're fake' card to give credence to a 'not as described' claim here, obviously, without any evidence.  My understanding is that the chargeback is unlawful, because the trainers were shipped as described.  However, I read something on an eBay forum regarding sellers having no statutory rights, i.e. no right to appeal against a chargeback decision, or to complain to the financial ombudsman.  Does this mean that if my bank disputes the charge on my behalf, it will be to no avail, even if it's recognisably a fraudulent chargeback?  I have reported it via the Actionfraud website. Any advice, anyone?  Would be most grateful!
    • Thank you, I have drafted my letters and started to complete the reply form, printed from this site and not using the one they provided.    2 questions, on the forum link it says to tick box D & I, the reason for box D will be given on my thread, what would my answer be to "I dispute the debt"?  Do I send anything for the Vodafone debt they have included?  I've only done 118 loan s. 77 & capital one credit cards so. 78    Thank you  
    • It'll be something to the effect of:  "I am in receipt of your letter before claim.  I was awaiting a passenger as a licensed cab driver on the Locton estate who subsequently cancelled the pickup after me waiting a while and will fight this in the small claims court if necessary. Plus I have friends who are experts in contractual law and make it their business to defeat these spurious PPC claims.  So issue the claim form or go forth and multiply, up to you"
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GB Energy (in receivership) demand for money


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As many of you know GB energy went into receivership last year.

 

I was a customer of theirs but left way before they went into receivership. The last bill I received was a credit of £78.03. I was told the company taking over the account would deal with this. life took over and I completely forgot all about it.

 

I changed suppliers and heard nothing more until yesterday when I received an email from a company named CD: As a previous customer of GB Energy Supply Limited you are receiving this update to notify you of recent events regarding the Company.

 

On 30 November 2016 at 00:01 (electricity) and 05:01 (gas), all customers that were being supplied by the Company were transferred to a new supplier, Co-Operative Energy (‘Co-Op Energy’) by Ofgem in accordance with the Supplier of Last Report (‘SOLR’) process. This enabled customers that were being supplied by the Company at that time to continue to receive their usual supply of electricity and/or gas without interruption. On 6 December 2016 Graham Newton and Tony Nygate of BDO LLP were appointed Joint Administrators of the Company.

 

Since their appointment, the Joint Administrators have been working to realise the assets of the Company for the benefit of the Company’s unsecured creditors who are owed c£21m. Once the Administration, and any subsequent Liquidation process has completed, the Company will be formally dissolved at Companies House and cease to exist as a registered business in the UK.

 

What happens next?

You have received this update as a previous customer of the Company who changed utility provider prior to 30 November 2016 and according to the Company’s records have a balance owing to the Company.

 

Although the Company no longer operates as a live business, all outstanding debts remain valid and therefore payable to the Company. It is the Joint Administrators’ responsibility to maximise asset realisations, including the collection of outstanding customer balances, in order to repay creditors who are owed monies by the Company. In order to facilitate this, the Joint Administrators have appointed CDS Global as agents on their behalf.

 

Please note that the Joint Administrators, together with their agents, act as agents of ‘the Company’ and without personal liability.

 

What do I need to do?

A copy of your final invoice has been included in this notification, this balance relates to energy usage between your last invoice and the date of supply transfer/date you ceased to be a customer of the Company and is taken from the Company’s books and records.

 

Payment can be made in the following ways: Cheque: Please make cheques payable to GB Energy Supply Limited (in Administration) with your former customer account number noted on the back. Cheques should then be sent to GB Energy Supply Limited (in Administration) c/o CDS Global, St James Place, 71 Main Street, Leicester, LE9 6RE Bank Transfer: Sort code 20-37-75, Account Number: 23727319, Account Name: GB Energy Supply Limited in Administration – debtor realisation account.

 

All transfers should have the customer account number added to the notes / reason field. Credit/Debit Card: Please phone 0116 2961438 to make a card payment.

 

Who should I call if I have any questions?

All enquiries relating to the Administration process or account enquiries should be directed to CDS Global on 0116 296 1438 or by email to [email protected] If you require help or support with your financial situation you can speak to one of the independent organisations below for free: Step Change Debt Charity - Freephone: 0800138 1111* - stepchange.org National Debtline - Freephone: 0808 808 4000* - nationaldebtline.org Citizens Advice Bureau - Find your local branch at: citizensadvice.org.uk

 

For some reason I cannot wrap any text in italics or bold. I've tried in FF and IE. Is there some fault with the forum?

 

Any way I received a further email a couple of hours later stating if I paid that day I would receive a 10% discount. I suspect it's a [problem] but I'm not 100% also the fact I'm pretty certain they owe me money. Has anyone heard of these emails floating around?

Edited by honeybee13
Paras.
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they are saying they think you owe them money and expect you to pay the administrators.

 

 

If you were in credit then you need to tell the adminstrators that you are owed money and have your name added to the list of those owed money.

 

 

if there is anthing left after the lawyers and accountants have filled their pockets you may get something.

 

You need to tell them you are a creditor otherwise they will just continue to hound you as most peopel will owe a small bit on their final bill.

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  • 3 weeks later...
  • 1 month later...

I received a phone call from them last week. I informed them I didn't appreciate the phone call but since they were on the phone I informed them I didn't owe them any money and to stop harassing me.

 

It sounded like a wee daft lassie on the phone who was reading from a script. She said they 'may' add this to my credit file. It sounded very much like a threat. Can they do this?

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I did the maths on our situation in the end from the bank statements and it tied into their figures... so rather than a CCJ we decided to settle the bill and move on... all the best.

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yes (and no), but if they have got it wrong they may end up having to pay you a fortune in compensation. Should they contact you again let them know this. The no bit refers to whether it is a credit agreemnt or not they hold with you, if, like me, you refuse to give any information other than name and address then they cant say they have the right person's credit file. For eg, my dad and my son and daughter have the same initial as me, my wife, mother and sisters inlaw all have the same initials and with an uncommon surname they would have to tread very carefully indeed if they wanted to play that one.

Have you done your sums yet? Writing to the administrators as a creditor may well stop them from demanding money without any evidence it is owed as clearly someone is incorrectly processing your personal data

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