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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Argos - refunded faulty machine, but want to give Gift Vouchers for report i paid for?

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Perhaps someone can guide me on this matter.


I bought a Washing Machine and in less than one and a half years it became faulty.

An engineer tested it and said it is a manufacturer's fault and I should claim. I contacted the retailer, gave them details including DATE OF PURCHASE, that it was tested and found to be faulty.


They told me to get an independent report, which I did. That report agreed with the first one, faulty machine.

They agreed to refund the purchase price, plus the cost of the INDEPENDENT REPORT which THEY ASKED FOR, but not the cost of the first one.


I pointed out they were at liberty to accept the first report, but that they chose to GET A SECOND OPINION. Consequently, I expect to be reimbursed for BOTH reports.


I kept on disputing their responses. After many refusals of my claim for reimbursement, they agreed to give me GIFT VOUCHERS which I believe may force me to spend it in their shops.


I feel that they should reimburse me in CASH. The amount is £25.00.


Any advise on this please ?.


Thank you.


Laskin :-)

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Well of course, you're absolutely right. They should reimburse you in cash for all of the losses/expenses which have been incurred as a result of this.


However, I think that it is in your interests to reduce the problem as far as possible and this means that you should certainly set about arranging for the replacement machine to be delivered and also to receive the cost of the second report. After that, you can argue the toss about the cost of the first report.


Who is the supplier? I have to say that you seem to have done very well and to a certain extent I asked myself whether it is really worth the bother of causing a huge amount of trouble for £25 cash when they are offering you vouchers instead.


In the same way though, I do wonder why they are making such a song and dance about £25 worth of vouchers when they've already paid the majority of the money.


It seems to me that somebody at the supplier has decided to stick on a point of principle even though it is very insignificant stuff.


Are they refusing to give you the replacement and the second report on condition of you accepting the vouchers?

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Thank you BankFodder for your reply.


Firstly, they asked me to come in and select another machine up to the value as replacement. The one I chose would take weeks to be delivered, so I asked for, and received a refund.


I was reimbursed for their requested INDEPENDENT REPORT.


It is the £25.00 I am insisting that they refund as well. I told them that instead of requiring me to get the second report, I could have put them in touch with the FIRST ENGINEER who would confirm the findings of Manufacturer's Fault. So it was solely their choice, and that the people in Customer Service should be given a FLOWCHART so as to identify when a product fails within or outside of warranty and therefore falls under not of Merchantable Quality. In other words since I gave them the date of purchase and what was wrong with the machine a flow chart would identify that that component failed too early.


I am not very good at this. I am just using what I feel are appropriate words to get my money back. I do not feel they should use Gift Vouchers to force me to give the money back to them.


I intend to reply and say that 'without prejudice' to their offer I am going to take it further. Can you please, if possible, confirm I can rightfully require Cash ?.


Thank you again.


For the knowledge of those on the site: Because I collected the machine from the store, when it became faulty I had to return it myself, otherwise they would charge just under £16.00 to pick it up from my house. If they delivered it at time of purchase, it would not cost me for them to collect it.

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who is the retailer?

please don't hit Quote...just type we know what we said earlier..


DCA's view debtors as suckers, marks and mugs


NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..


If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 



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