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David and Goliath.. aka Cagger - v - TalkTalk

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This is quite an amazing story, starting back in 2014.





Sam agreed to a £10 a month broadband upgrade after picking up a cold call

The engineer managed to cut off all of the telephone extensions in the house

His efforts to alert TalkTalk to this telephone fault descended into farce

Call centre offered him a paltry £5 discount to make up for the problems

So he paid £115 to lodge a case with the small claims court


and finally won a whopping £1,500!!



He made our internet whizz faster all right. We were delighted — until we found out what he had done to achieve this feat.


It was only after he was long gone that we realised he'd cut off all of the telephone extensions in our house.


We discovered this a few days later when my wife tried to dial 999 to summon an ambulance for our young son, and found all the phones were dead. (Our boy had fallen and bumped his head, and was vomiting. A paramedic was called eventually, and our son was fine.)



But then I got some advice from Marc Gander, an ex-university law lecturer who set up the Consumer Action Group, which campaigns for consumer rights.


The battle tips later in the article are no less that CAG have been saying for years

Have we helped you ...?         Please Donate button to the Consumer Action Group


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Dealing with Customer Service Departments? - read the CAG Guide first


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Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

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2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS




Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.



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Hmmm - Looks like TalkTalk's Twitter handle is no longer @talkyalkcare.

It's merely @talktalk


I suppose that this means that they never cared after all

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Notice how the solicitors attempted to bully the litigant in person by trying to persuade him that there will be substantial costs involved if he didn't accept their offer.


Of course, luckily we were there to tell him that because it was a small claim, this was pretty well an impossibility.


Solicitors who make these kind of bullying dis-informative statements to litigants in person should be disciplined.

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what a fantastic story. Not been on here much at all but this came up on my Twitter, pleased the CAG is still helping forum members

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