Lloyds Bank computer says "no"

[jaycee-123]

I'll try to cut a long story short.

 

Yesterday a good friend with own business wanted cash to buy car today.

No time to go to bank due to work pressure, so online transferred £7000 to me.

 

I rang Lloyds to make sure ok to withdraw £7000 and they said yes with my id.

 

I went to branch with my driving licence to withdraw cash.

Computer said "no".

 

Branch official needed paper statement from my friend.

Friend and I met at branch around 4.15pm.

Friend had brought statement showing online transfer but bank wanted actual bank statement.

 

Friend and I walk to his Barclays bank to get statement but he'd left his bank card at home (10 miles away).

They couldn't help him get a statement without bank card!!!

 

Back to Lloyds.

Offered to show clerk phone statement but not good enough as she wanted paper receipt.

Couldn't offer us internet access to print it out.

Branch closed at 5pm.

 

Back to my house to online transfer £7000 back to friend.

Computer said "no" again

I rang enquiry line.

 

Several questions later (which I correctly answered) I was told go back to branch with photo id in order to allow transaction to go through!!!

 

Tried logging onto internet banking to check my statement and it's been frozen.

Rang enquiry line and was told go to branch with photo id!!!

 

Branch closed today (Good Friday).

So car sale fallen through for friend.

 

The two of us will turn up tomorrow at my branch so wish me luck

[BankFodder]

You probably wouldn't have this kind of problem if you read our customer services guide and implemented the advice there.

 

I suggest you do that now and also when you go tomorrow take the recorder.

 

However, now that Lloyds are in a "barriers down security" mode, I'll be surprised if you have any kind of success.

 

Lloyds are complete drones – except where it comes to treating their customers unfairly, deceiving them, taking their money, and making trouble about paying it back