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    • i'd be sending them an sar get all the details and see if his bank has proof of BT cancelling the DD too. then p'haps we can make a complaint......   £800/12 is about £67pcm - thats an expensive deal if this is for BB only and not phone as well & at what speed - i'd expect >70MPS for that deal...was it.?   the issue here is if it is for phone as well BT won't release the line till the debt is cleared if he wanted & should switch - to say vodafone at <£30PCM for the same deal.
    • Am I able to upload it like the earlier ones today? It seems to be easiest way for me to do it on my fone 
    • nothing to do with any warranty or guarantee nor T&C's. and nothing to do with where you kept nor used it.   under the Consumer rights act you are entitled for upto 6yrs to have an item that is fit for purpose.   your item has failed within 6mts so under the CRA it is the retailer responsibility to inspect it and have ONE chance to repair it .. no quibble.   sadly as you purchased the item through paypal with your credit card i don't think you have any rights that way under section 75 of the consumer rights act.   @BankFodder will be around AM to help with how to move you forward possibly by a formal letter but safe to say Sweatband.com are taking you for a fool.
    • It is residential. Not long been self employed, and in between been employed.   Everything was set up by dd. BT even let them upgrade the Internet 2 months ago, but did not refuse on basis bill not paid. No letters, nothing and normally would cut you off after not paying for a month.   Yes they should check outgoings, but young couple, and everything by DD.  They obviously realised they made a mistake by halfing it. Just wanted advice really    I would also like to point out they are very financially aware, he earns good money, just didn't spot it wasn't coming out, nothing alerted him to the fact it wasn't 
    • £800 for one year?? what planet are you on?   i will guess this is residential Broadband not a business A/C?   however i do find it a bit strange that a self employer person does know when or not money is going out of your A/C one month maybe, but to not spot 12mts of not seeing a BB bill smacks of poor financial awareness..    
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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Old Barclaycard questions


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Hello, I wondered if any other poster on the Barclaycard forum has been able to obtain copies of their original application form and statements dated before 1996 using the DSAR method?

 

Did you have to take as it as far as small claims court or the ICO to get the info?

 

Also, does anyone know if Barclaycard used a shorter 9 digit account number in the early 1980's before they extended it to 16 digits?

 

Thanks very much to anyone who can help

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Hi RQ,

 

There's no clear pattern on this but the majority of CCA Requests result in BC producing a "reconstruction" of the original agreement. Enforceability depends on when the a/c was opened and whether an reconstruction, copy application or copy credit agreement is produced.

 

Very few cases go to Small Claims or ICO (not appropriate) about CCA Requests.

 

I can only recall 16 digit card numbers with BC - I certainly don't recall having a 9 digit number and that's from the late 70's onwards.

 

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Hi slick, thanks for your response. Yes I've read about the reconstructed B/C application and credit agreements in complaints regarding unfair bank charges, however mine is related to PPI on an old closed account so I didn't do a CCA request.

 

I sent a DSAR to B/C and they said they could not find any details in their systems, but in a phone call mentioned that older B/C accounts had shorter account numbers. I've got a record of what the 16 digit number was in 1990 because it came up in the results of DSAR to another business, I don't recall any different numbers.

 

Can I ask if you have any evidence that B/C used 16 digit account numbers in the early 1980's to 1990's. If so, could you upload an image (with your personal details obscured), so I can be sure my account number was always 16 digits long? Thanks again RQ

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Hmmm,

 

I can take a look at how old statements are that I still have and let you know - bear with me over the Easter w/end.

 

:-)

We could do with some help from you

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Thanks Slick, it would really help if I could establish that my B/C was 16 digits long from the opening of the account in the early 1980's. Hope you have a good Easter.

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  • 4 months later...
Thanks Slick, it would really help if I could establish that my B/C was 16 digits long from the opening of the account in the early 1980's. Hope you have a good Easter.

Hi rosequeen, did you have any success with Barclaycard card. I am currently trying to get info on an account I had in the same time period, my Barclaycard account number was13 digits long

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Hi TB and welcome to CAG

 

If you want to discuss your case further, start your own new thread and give us some details so we can help you.

 

:-)

We could do with some help from you

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Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

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Hi rosequeen, did you have any success with Barclaycard card. I am currently trying to get info on an account I had in the same time period, my Barclaycard account number was13 digits long

 

 

 

Hi TB, see my PM

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please don't PM, read our rules

keep things in the open forum

new users cant PM anyway below 30posts

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi rosequeen, did you have any success with Barclaycard card. I am currently trying to get info on an account I had in the same time period, my Barclaycard account number was13 digits long

 

 

 

Sorry TB when I saw you'd been a cagger since 2010 I wrongly assumed you could read PM's.

what I sent you was that I did not get anywhere with my query.

I asked a few posters for help but none got back to me, other than what you can see in this thread.

I'm not giving up yet, just trying to think what I can do to make some progress.

 

You mentioned in your post having a B/card with 13 numbers, may I ask when the account was opened and did it start with 4929 ? Thanks

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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