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    • Thank you. If you look at the policy objectives outlined on page 3, I think that there is nothing there which indicates that a consumer is obliged to accept the Consumer Rights Act as an alternative to normal contractual remedies. The consumer rights act, in my view, operates to protect the consumer – and only the trader in a limited way in that it sets a time. For rejection of goods and receiving a complete refund. My understanding of the Act is that it works hand-in-hand with ordinary contract law and does not replace it. It simply clarifies certain remedies – but you can still avail yourself of all the normal remedies which exist in the common law of contract. If you bring a claim then frankly I don't see any point in particular referring to the 2015 Act. You have been supplied with a defective item – it amounts to a breach of warranty – especially because it is a non-fungible item and therefore it you are entitled to insist on damages to put you into the position that you would have been if the contract had been carried out correctly and without this breach. I don't see any difficulty in bringing this claim in a court, if necessary, as long as you have the quotations and the assessment of the dog that it does indeed have this dental problem. I've already said that when this dental problem became discernible is irrelevant in terms of an action against the breeder. It is relevant in terms of an action against Vets4Pets 
    • P.40/41 - C. Tier 2 Remedies – reduction in price or reject/refund C. Tier 2 Remedies – reduction in price or reject/refund   Again, I'm not an expert and just doing my best with the research I've done. Happy to be corrected / questioned.   Thanks
    • Could you please refer me to the correct page
    • @BankFodder Re the 'letter of claim' you're absolutely right, I'm sorry, that was a lazy question from me. I'm feeling the fatigue from the stress of this. I'll look it up.   In terms the comments I made about a replacement - I've read this document  (see link below) and it seemed to suggest that I'd need to prove that finding a suitable alternative would provide us with 'significant inconvenience', in order to legitimately refuse the refund. Happy to be corrected.   I know it's horrible to talk about replacements when thinking about living things, and as I said above we are keeping our puppy and committed to paying for the necessary treatment.   I was, however, trying to prove that a return and refund isn't an acceptable course of action for us. Hope this makes sense.   - https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/274834/bis-13-1360-consumer-rights-bill-supply-of-goods-impact-final.pdf  
    • Hi all, Can I quickly check something with yourselves. I've finally been able to pick up all the correspondence she's received and I have a question. There is no "Notification Of Default Fees Charged" letters. am I right in saying that where a Default Charge/Fee/Penalty has been applied they should also provide a notification of the this and not just have it on the statement?  
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    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
      • 5 replies
    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
      I’m so stressed,
      can u appeal this or should I just accept it?
      Thanks for reading 
      • 7 replies
    • The courier industry – some basic points for customers. Read more at https://www.consumeractiongroup.co.uk/topic/421913-the-courier-industry-%E2%80%93-some-basic-points-for-customers/
      • 1 reply
    • The controversial sub-prime lender says the City watchdog is investigating its practices.
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Prince Harry meets Invictus Games hopefuls at UK trials

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The patron of the Games visited wounded, injured and sick serving personnel and veterans trying out for a place on the 2017 UK team


His Royal Highness Prince Harry attended the UK team trials at the University of Bath Sports Training Village today, ahead of the third Invictus Games being held in Toronto, Canada this September.


More people than ever before have applied to take part in the Games, which is a multi-sport event showcasing wounded, injured and sick serving personnel and veterans. Of the 306 trying out, 212 have never taken part in the Games before but are using sport as part of their recovery and hope to be selected to represent the 90-strong UK team that will head out to Toronto.


The Invictus Games, first held in London in 2014, set out to harness the power of sport to inspire recovery, support rehabilitation and generate a wider understanding and respect for our servicemen and women who have suffered mental or physical injury.


READ MORE HERE: https://www.gov.uk/government/news/prince-harry-meets-invictus-games-hopefuls-at-uk-trials

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