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    • thanks jk2054 - do you know any law i can quote (regarding timeframe) when sending the email as if i cant they'll probably just say no like the normal staff have done? thanks.
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    • Just use the print option 'print to pdf' which will save a copy of email as pdf document on your device. If you lived at address as partner when the liability was not settled, then it would be Council Tax legislation they would use. This is designed to stop tenants or owners of a property resident in a property not to pay tax due, when the normal bill payee does not pay the liability due. If you want to know the exact legislation wording, suggest you search for it online, as the legislation is available to view online. If you did not live at address as partner at the time, there is no law they could use.
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Garmin Sat Nav purchased from Argos


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I purchased a £200 Garmin Sat Nav from Argos in August 2015. By April 2016 I was having problems with `Live Traffic` and updating maps via PC.

 

From that time until now I have dealt with Garmin direct due to the problems being of a technical nature. These problems have been pretty regular between then and now, resulting in sending units back at my expense and periods of up to two weeks at a time without a sat nav.

 

I work as a professional driver and rely on a good Sat Nav to provide a good service. After still having problems with another replacement unit sent out in March I stated that I no longer wished to continue with the constant problems and requested a refund.

 

Garmin are telling me my contract is with Argos and Argos are saying its out of its 12 month Warranty period so cannot do anything.

 

Under the circumstances stated, do I have any chance of a refund and if so who should I pursue?

 

Any advice would be appreciated.

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do you have written evidence that you reported the fault first and when was this?

 

 

CRA is your friend

who did you pay argos

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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sorry yes.

its outside 6mts so as long as you have some form of written evidence say from garmin that its faulty

then under the CRA argos are required to refund as its already been repaired/replaced once.

 

 

warranty makes no odds and is totally irrelevant

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks for that helpful advice.

 

This has been passed to Argos and the initial response from the CSA is still the same, so I have asked for the matter to be escalated to a formal complaint and `passed up the line`.

 

I will update further when I hear back :-)

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Latest from Argos:

 

Unfortunately because the item is older 12 months old and we only have a 1 year warranty on all our products we wouldn't be able to honour a replacement or refund.

However if you were to take the item to say curry's and get an independent report done which will state whether the item has a definite fault.

If the item has a definite fault we will then be able to take further action and reimburse you for the report.`

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