Jump to content


stevvieboi

domestic and general automatic extra insurance from AO.com ...WATCH OUT!!

style="text-align:center;"> Please note that this topic has not had any new posts for the last 852 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

hi folks, have a problem with domestic and general,

 

 

i purchased a new tv through ao.com, last year,

 

 

checking my bank statements i have noticed a dd for about £9 going to d&g,

i have phoned them to ask what this is for,

and am told its for insurance cover for my new tv,

 

 

when i informed them i never took this out, and that it was a new tv, that came with a warranty, why would i take out this cover, and also if anything else happened to it my household insurance would cover it,

 

 

i did look at lg extra insurance which i thought about taking out when the warranty expires, and asked D&G how much this cover was, and it was a lot more that lg cover, lg, and i informed them of this,

 

 

why would i take cover with them when the manufacturer is offering a better cover and cheaper than them,

so told them to cancel it right away, and i would expect a refund of my money,

 

 

that was a month ago,

phoned today as no sign of any refund,

and was informed it would have to go to their accounts dept,

for them to decide if i will get a refund or not,

and that i should be complaining to ao.com for setting this up, which i will do,

 

 

but as i said to her its d&g taking out of my account, without any signed contract or any signed direct debit form, and that i have not received any paperwork with the telly in regards to this, nor have i had anything from them through the post,

 

where do i stand with this,

i thought they would need a signed d&d form or contract by myself, before they could take anything from my account, but seems not, and where i would stand if they refuse to refund my money

any input would be greatly appreciated

Share this post


Link to post
Share on other sites

any warranty be it manu given or extra paid for

DOES NOT

over write your rights under the CRA

so..

go ring your BANK.

under the DD guarantee

you want them to CANEL AND REFUND

all the payments to D&G

 

its your right as you never signed any DD mandate to them.

 

all warranties ARE A TOTAL WASTE OF MONEY AND THE PAPER THEY ARE WRITTEN ON.


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites

Yes that is exactly what i would do.

 

 

Tell your bank that you want to do a Direct Debit indemnity claim.

 

 

Explain what has happened and also that you have not signed anything and after speaking to DG they will not talk to you.

 

 

If you say it this way you will get your money back or otherwise they will dispute it for you and this could go on for months.


I hate bailiffs. Let me know if you have had a problem with them. I am sure i could upset them.

I now have experience with Securitas Security Services (UK) Limited and won in court against them 01/2018

Share this post


Link to post
Share on other sites

simply say you have never signed any DD mandate

and you want ALL the payments back under the DD guarantee


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...