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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Xercise 4 Less , Harlands and Credit Resolution Services


The Man
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Hi my son has similar problems with CRS and cancelled his direct debit payments after 14 monthly payments had been taken .

 

Does anyone know if by leaving it a little bit late and not cancelling after 12 months is he now liable for another 12 months like a sort of rolling contract ?

 

He doesn't have a copy of his membership to check the small print .

 

At present they want approx £200 + with CRS' additional fees .

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Hi everyone I'm new here ,

 

my son is being targeted like many others for a sum of £207.47 which includes £102 .50 of CRS' fees .

 

 

My son joined E4L in Swansea and paid by direct debit .

He knew that he had to pay for 12 months before he could cancel membership and actually didn't stop making direct debit payments until 14 monthly payments had been taken .

 

 

His last payment was in Dec 2016 but now out of the blue we have received CRS' stock letter demanding​ the aforementioned money .

 

 

They are now ringing us and leaving messages .

What actions do we take and does anyone know if their contract small print has a clause that says that if you continue over 12 months it becomes a rolling contract and he is liable for another 12 months .

We do not have a copy of his original contract .

Thanks in advance to anyone that can reply .

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Hello and Welcome,

 

I've moved your post to start a new thread in the appropriate forum, hopefully you will get some help shortly.

 

Regards,

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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so has he cancelled now?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi The Man and welcome to CAG

 

Have a look here about the proper way to cancel - http://www.consumeractiongroup.co.uk/forum/showthread.php?452671-Cancelling-your-Gym-Agreement-Get-it-right-!(1-Viewing)-nbsp

 

There is no way YS is tied into a further 12 month agreement. At worst he had to give a month's notice before cancelling the DD mandate. Cancelling the DD mandate was adequate notice of intent to cancel so, after that, he had to pay just one final payment.

 

Did YS just cancel the DD mandate, or did he tell the gym staff in person, by letter or email of his wish to cancel.

 

Read other threads and you'll find a letter to offer Harlands a final month's fee and no admin fees.

 

Ignore any contact at all from Harlands/CRS until you send such a letter. There's nothing they can do.

 

:-)

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  • 2 weeks later...

Hi slick, thanks for your help.

 

 

We took your advice and sent a recorded delivery letter stating that we were only willing to pay a further one months membership to cover the month following cancellation of my son's direct debit .

 

 

We refused to pay their additional charges quoting the precious judgement in previous threads on this site .

 

 

We have had a letter from them still insisting on payment within 7 days .

 

 

They also refute our point that their charges are unenforceable and state that each case has different costs ,which to me seems a veiled threat that if we don't settle costs will increase .

 

 

Any advice on how to proceed ?

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you now ignore them

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi Man,

 

It's not a veiled threat - if you don't pay what's currently demanded, they WILL continue to add extra admin fees.

 

However, that does not make the admin fees any more enforceable and we recommend you pay nothing at all.

 

As DX says, now is time to ignore Harlands/CRS.

 

Keep us updated but do NOT pay them anything and don't respond to any attempts to contact you for now.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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If is any help to people regarding the issues with this company and the advice we are being given .

 

 

I grew up with my solicitor and had short telephone conversation with him relating to my son's problems with CRS .

 

 

His opinion was that we were being given good advice although he did have the caveat that to be absolutely sure he would have to see all the details and that would cost my student son £400 lol .

 

 

So once again thanks guys for the help against injustice and let's all stay strong .

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Hi TM,

 

If you choose to pay £400 for legal advice, that's your prerogative.

 

However, we've been dealing with these chancers (Harlands/CRS) for many years and we know they work. We know what they do and, just as important, we know what they don't do !

 

You've done all you need to do so now you just ignore their threats and get on with life. If their contact attempts turn into harassment, you can take action to stop it.

 

Keep us posted.

 

:-)

We could do with some help from you

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Thanks !:-)

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  • 2 months later...

Thought I'd update you on things as they are now .

 

We had further letters from CRS saying they would either take my son to court or transfer things to another company called Zinc .

 

 

It was no surprise when we were advised that Zinc would be taking over

Since then we have have several phone calls which we do not answer and yet more letters

 

 

today's one demanding £243 ( an increase from the original £207 ) .

We apparently have 10 days to settle before further action is taken ,

this letter incidentally has come from CRS not Zinc so I'm not sure which company is pursuing my son now !

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they are all the same, just a different bloke at the next desk

in a diff coloured skirt using the same printer as the rest with a different letterhead.

 

 

none of which have any legal powers to do stuff all..

 

 

only the owner of a debt can do court

and as gym debts are never sold on

and no gym company has done court since 2012.

safe to totally ignore

 

 

a dca is not a BAILIFF

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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If CRS are back on the case, Zinc have already given up. CRS use Zinc if their own demands fail to get them results.

 

You may hear from Spratt Endicott. They've been Harlands/CRS's pet solicitors over the last year or two. They're as toothless as Zinc !!

 

Keep us posted ..............

 

:-)

We could do with some help from you

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

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  • 2 months later...

Just an update for you all . Since your last reply we have had several phone calls which we have not answered . When they do bother to leave a message it has been from a guy with a strong Scottish accent so it is probably still Zinc trying to extort money from my son . So far we haven't heard from the solicitors you mentioned previously . Thanks for your ongoing support . :-)

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Hi TM and thanks for the update.

 

Experience suggests it will not be Zinc calling you - far more likely to be CRS trying again.

 

I can also report that we've not heard recently of cases being referred to Spratt Endicott sol'rs. Maybe either Harlands realise it was a waste of money - OR maybe Spratts remembered, When you lie down with dogs, you catch fleas !!

 

In any event, ignore all calls and texts and keep us updated.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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