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    • So there's no tax payable anyway.... nothing to see here!  
    • are you actually going to benefit out of this at all?   I was slightly getting confused here earlier, and forgot you said you are the claimant because you are suing the defendant for the cost of a hire car that you personally haven't had to pay for ?    
    • I received PCN's from TFL and Southwark. 08/06/19 I spoke with Southwark regarding PCN's and thought it was sorted.   Didn't hear anything back until 17/01/20 when my car was taken by Marston EA. TFL & Marston say they sent letters but have no proof.   I emailed TFL (19th June) through their online portal and again, via email on (14th Nov 2019) < the email on 14th has been viewed 17 times but no reply. (so I have proof of contact, they don't) I asked them if they send via recoded delivery/signed for but they do not.   When my car was taken, I received a call from a friend saying it's on the back of a truck, outside his house (which is round the block from mine). I ran round there and the EA was aggressive, shouted at me and refused to show ID/why he had taken my car.   I complained to Marston who denied it but sent me some of the footage. I complained again through resolver.co.uk and Marston lied again. Then I sent ALL my info and evidence etc.   took a few weeks and called me saying sorry and taking full responsibly for their EA's aggressive behaviour etc. TFL are still refusing to comment.   Marston offered me £250 as a goodwill payment but obviously the pain and trauma causes - that doesn't cover it. The police were called when they took my car cause I was so distressed and having a panic attack etc.   I've requested the phone call recording where they accepted guilt and that they had handled everything badly, including lying about the video on Resovler. I feel like Marston know they've done wrong, but TFL still aren't in the know. (to my knowledge)   Also, I requested info from TFL via whatdotheyknow.com and TFL did a data protection breach by uploading my full details including address etc. to a public forum (and I didn't even ask anything specific about my case) so I feel like they did this out of spite/anger.   the www.whatdotheyknow.com team reprimanded them for this and advised me to complain. I also paid £800+ to retrieve my vehicle and I have completed the OOT which was denied. I tried to take it to court but when I tried to do the 'low income' thing but they wanted bank statements which I couldn't get... then corona happened.   I've downloaded/uploaded the ZIP file from Resolver convos.   Regarding the footage: my initial message to them, I made myself seem unaware and 'stupid'   they wrote a generic reply telling me that 'the footage is fine and the EA did nothing wrong' they can't uphold my complaint,   then once they sent that; I sent them the CIVEA rulebook and timestamps in the video to show that they were in the wrong and had further lied in their official response (which must be illegal)   when they received the in-depth response, I think they got scared, went away for a couple weeks   tried to get the nice sounding woman to call me up, say sorry and be really nice then offer me a measly £250.   She also tried to rush me into agreeing.   
    • No it was about under by a couple grand.    Cheers
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darnit

In financal hardship - sent letter to santander reclaiming bank fees - they called!

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Hello,

 

I posted on Saturday a letter to Santander reclaiming over 2 k of bank fees (template from this site) .

 

It contained a paragraph in which you say what has happened

- lot of death in my family and lost biz too.

It was a very painful letter to write. (I kept it just a paragraph).

 

Today they texted me they had been trying to call me and to call back.

 

I hadn't answered since I am avoiding calls from anyone (not in a good place).

I feel sick.

 

Do I have to talk to them?

I don't think I am strong enough to hold it together on a call

(now my keyboard is wet).

 

Kicking myself. :(

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nope you don't have to talk to them

writing only.

 

 

how did you calc what you were owed

and did you include the interest these have cost you?

 

 

or just sent the hardship reclaim letter

 

 

what type of account is this?


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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Thank you.

 

Thats good, the lady also left a message

asked me to call her and gave her number..

 

..is she more likely to give back money if I speak?

 

Ah jeez, I would feck it up and it means so much to us.

 

Also I know I am not 5 years old but the thought of someone shouting or being mad, I just end up in the loo.

Sorry have become pathetic and useless..

 

Sorry, the letter template was from the money saving expert sites and yes I put in fees and interest.

Its a current account.

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so you had al the statements and used a spreadsheet to calc the total refund under hardship?

 

 

you certainly don't ring them


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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thanks really thanks

phew

yes because the statements are online so i was able to pull off the charges and used the calc thing on money saving expert that adds it up. So just ignore her message?

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please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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Crikey thank you so much hadn't found this!

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Darnit... My honest advice is if it is a complaint, it might be worth talking to them because they may just shut it down with no contact... However if you do speak to them - record your calls all the way...

Thats my opinion but at the same time you are free to do as required :)

 

I just think make sure you get everything that is said over the phone in writing. (Under a complaint for Financial products - They are required to detail their investigations in the below format)

 

- Intro

- What you complained about

- Initial findings

- Further investigation

- Resolution

- Compo if required

- FOS rights


 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Hmmm... don't get your hopes up... I wrote to Barclay's on someone's behalf when they were in financial hardship and in receipt of HB, etc...

Bank kept taking charges for bounced DDs and putting them into an unauthorised overdraft. Charges amounted to £4k! They just wrote back and said the charges were lawful, but here's £50 as a gesture of 'goodwill'...:-(

They know some people don't have the courage to go to court and speak up for themselves, so they get away with it.

TB

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