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Mike J 1973

Amex

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I have tried a couple of times to send CCA request to Amex, but they never get signed for. I am sending them to

 

American Express

Services Europe Ltd

Department 871

Brighton

BN88 1AH

 

Is there another addrss I could use, or another way to get the request there as without proof they have got it I dont think I can use the 12+2 time limit.

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use the address on any letter that is chasing you

then keep proff of postage

 

if you've done that

 

and the 12+2 has passed

 

stop payments and fire off the a/c in despute letter

 

dx

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Cheers DX

 

Just so I am sure i have this right, as I have proof of postage, i.e. the receipt I have from posting the letter that was meant to be signed for, that I can work the 12 + 2 days from that??

 

I have sent a few letters than need to be signed for, that have never been signed for, but I know they have got them as I have had replies etc. I am guessing they get so much post the postman dosent bother with the signature!

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Hi,

I'm hoping somebody can't point me in the right direction please

 

I got into financial distress sometime ago but have been in a self administered DMP.

 

I had arrangements set up with all parties and all payments were being made on time.

 

However there appeared to be no light at the end of the tunnel so to speak as it was going to take 22 years to sort the mess out and eventually looked to enter an IVA.

 

The IVA was rejected by my largest creditor so I have gone back to my DMP.

 

However this is when an issue regarding Amex occurred,

I had been dealing with NCO Regain for a couple of years

but then came along Allied International Credit saying they were now dealing with it,

but NCO kept contacting me saying they were.

 

I told them both until Amex wrote to me to tell me who was dealing with it the account was in dispute.

 

I never got confirmation from Amex so I stopped paying,

 

I have written to Amex three times,

on the first two occasions I got letters back saying it was being investigated but never got a further response.

 

I then started getting calls from Amex so I again stated that I wanted in writing who I had to deal with but got nothing.

 

Then a letter turned up offering me a 50% settlement discount,

however I received the letter after the expiry date of the offer.

 

I called and explained again and was told I would be emailed confirmation of who to deal with, but of course no email turned up.

 

I have again written to them at the Brighton Address and also sent a copy to their CEO at the London address.

Both have been signed for on delivery but I have had no reply yet again (about 3 weeks ago)

 

Should I just do nothing?

They havent registered a default against me but when they call they keep threatening to.

 

I'm happy to put it back in my DMP, but I don't know who to pay.

I could really do without a default as it will set my credit file back a couple of years as everybody else I defaulted on registered defaults in 2014.

 

Any thoughts would be very welcome.

 

Thanks in advance.

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NCO and allied are simply DCA's

they are not bailiffs and have no such legal powers

 

I question why you are even bothering with them and why you are talking on the phone to them....

 

you are being cash cowed,..

 

who on their letters is quoted as 'their client'??

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you have made no posts on cag whereby you have asked if the CCa return you got for this card is enforceable

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As I say my memory is a little hazy from back then but I definetly got some advice at the time that suggested the CCA was fine, I can't remember where I got the advice from I'm afraid.

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I can't find any reference on the letters from NCO or AIC that mention their client, however today Amex have got back to me and told me

 

''Your account is currently with our agent, FirstSource LLP'

 

I have never heard of or been contacted by this company, not really sure what to do. Do I just put them into my DMP?

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I stopped proper payments in 2014 and moved to a DMP, my last payment from my DMP to it was in September when I had two DCA's asking for payment and I have been trying to get clarification of who to pay ever since.

 

It appears the account was returned to Amex who then wrote and offered a 50% settlement (payable over two years) I was tempted to take this offer up to get it all sorted but I'll send a CCA request and post the reply (if there is one)

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