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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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solicitors letter - Lloyds ***WON***


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hi everyone just a question has anybody recieved a letter from mss sechiari clark and mitchell llyods tsb solicitors telling them that they (the customer ie me and you) are out and out liers i shall post the first two lines on the letter my wife and i received on 6 nov 2006 and i quote

 

" in relation to our last letter we do not appear to have received any contact or correspondence from you

after speaking with our clients we are told that they have not heard from you either. out and out lies in contact with the bank since 11 may 2006 and sols since 26 sept 2006. i have rang both parties and been told that we now have no records at all at the tsb collection centre at brighton asnd the sols say it is not a personal letter but a"generated letter"

 

so we are called liers with nothing we can do about it

 

SOOO PEOPLE BEWARE

ps ni forms about to be served at court

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Hi, Did you send all your letters by recorded delivery, I had a letter they said they had not received but they had signed for it, when they checked it, they had got it but lost it internaly.

 

Unless you can record your telephone calls don't deal with them by phone, make sure it's all in writing so it can be used in court if needed.

My Cases

 

http://www.consumeractiongroup.co.uk/forum/lloyds-bank/14777-rbphot-lloyds-tsb.html?highlight=rbphot

 

My useful posts

 

http://www.consumeractiongroup.co.uk/forum/general/26095-bank-credit-charges-eec.html?highlight=rbphot

 

;) The Masses Will Always Prevail

 

Rbphot

 

Lloyds TSB, (£2.5k) Data Protection Act-150606, Prelim letter-050706, 2nd LBA-140706, Money Claim submitted 010806(6QZ51069), Claim Agknowledged 040806:D , AQ submited today-070906

Lloyds TSB Amex, (£60) Data Protection Act-150606, 1st LBA-110706, 2nd LBA - 040806, SETTLED 50% of amount.:D

Citi Cards, (£995) Data Protection Act-110706, Prelim letter-210806, LBA - 040906

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  • 1 month later...

Hi Everyone,

Sorry we have not posted anything recently on this site, but have been busy. Anyway on November 30th we took our N1 Claim Form to the courts and duly received a letter from them saying that Lloyds TSB had been issued with the form on December 1st.

Today we received another letter from the courts saying that LTSB has filed an Acknowlegement of Service on December 8th, and that in the response to the claim the intention to defend all of the claim. Acknowledgement was filed by the solicitors acting for LTSB who have given the following name and address for service of documents namely Sechiari, Clark & Mitchell. Can anyone tell us what happens next and should we be worried about this?

 

Jimmy & Carol M

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Do not be concerned, this is standard stuff from Lloyds.

 

They will issue their usual defence in about a fortnight, then you and Lloyds will have to complete allocation questionnaires (the court will send you these).

 

Matters tend to settle between when the questionnaires are served and once a trial date is listed. However, recently I have seen some posts where matters are settling just before completion of the questionnaire.

If I have been helpful please click on my star and add a comment.

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Hi everyone

 

Just an update to our last post.

 

On Friday I received another letter from LTSB Solicitors that if we did not immediately settle our overdraft legal action may be taken.

 

The same day a message was left on our answerphone from them wanting to speak to us. My husband rang and spoke to a Ms Tuart basically saying that she was going to pass our concerns on to their complaints department because and I quote "she is not authorised to ok that sort of refund", and that she is ringing again on Wednesday 27th. We feel that more was achieved during that phone call than any previous phone calls and letters. Does this sound promising?

 

In closing may we just wish everyone a merry christmas and a prosperous new yer.

 

Illigitamate carbarundum(dont let the b***** get you down - power to the people).

 

Carol & Jimmy M

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This thread may help. Feel free to use any of my letters if appropriate - http://www.consumeractiongroup.co.uk/forum/lloyds-bank/29826-help-enforcement-notice.html

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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  • 2 weeks later...

hi all just a few lines to say sorry in not keeping up our updates but with xmas and new year and goining back to work anyway ltsb posted response to or n1 forms on the 8th dec we rang the court onthe 3 jan to ask what happens now and were told a q/aform will be sent out as the judge needs more info but as i read all the threads on this site this seems toe pretty uch a standard ploy? am i correct anyway to far from the truth now to cave in sooooo bring em on

ps hope you al had a great xmas and new year

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All seems standard enough, received my allocation quest today together with the standard 9 point defence. If you need help completing aq go here.

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/11644-allocation-questionnaires-guide-completion.html

 

Just stay with it, it will be worth it in the end.

If I have been helpful please click on my star and add a comment.

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  • 2 weeks later...

Hi to everyone

Received a letter from LTSB solicitors yesterday offering a settlement.

Here's the jist of it -

1) the offer does not include the interest

2) it is marked without predudice, confidential and priviledged and asking us to sign the forms

3) they say that the amount they are offering with be put into our select bank account.

As we asked for a cheque to be sent to us, and we no longer use the account since the account has been disputed, infact we have changed banks. If the money goes straight into the bank some of the charges that we disputed will come out of the money and that defeats the object of this action.

Can anyone help us with our next step?

 

As far as LTSB is concerned as soon as we can we will be closing the account with them.

 

Any help will be appreciated.

 

Jimmy & Carol M

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  • 2 months later...

Hi Carol & Jimmy M here

 

Sorry we have not posted in a while due to circumstances beyond our control (Family death).

Would just like to let you know that we were offered a sum of just over £2,000.00 pounds from Lloyds TSB,which we decided to accept(even though we never signed the acceptance from them. After contacting the bank we found out that the majority of cash (£1,400.00) had already been taken out of our account for all the charges that LTSB had impossed since April 2006 which is when we started this dispute

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sorry I pressed wrong key.

 

So we took out the remaining amount and closed the account.

We have since sent a letter to them along with our £10.00, requesting all statements from 2000 to 2003 plus all statements from April 06 to March 07.

We need to inform the courts about the acceptance - can anyone tell us if they is a template letter, or how to word the letter and how to move our thread to success board.

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Something along these lines:

 

Dear Sir,

 

Notice of Discontinuance

Morgan V Lloyds TSB

Claim No XXXX

 

I am writing to inform you that I have now received full settlement for the amount claimed and therefore no longer wish to proceed with this claim.

 

I have also sent a copy of this letter to the defendant.

 

Thanking you for your attention.

 

Yours sincerely,

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