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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Nightmare with The Range


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My Fiance bought an Aquarium Air Pump from our local branch of The Range.

 

Within 48 hours it packed up and stopped working.

We took it back (lost the receipt though) and asked for a replacement.

They couldn't find the transaction on their system even though we could clearly show the payment had been made using a debit card as it was on the online bank statement.

 

They still refused to replace the faulty pump as they said we could not prove we bought it from them.

They told us to contact the manufacturer Interpet to get a replacement from them.

 

In the meantime we went out and bought another air pump from a local pet shop.

 

I contacted The Range customer services by email asking them to find the transaction.

I provided all the information they needed to do this and they found the transaction.

They said they would contact the store with the contract of sale and that we should get a refund.

 

We went back to the store today and they knew nothing of the contact from customer services, we had to provide all the details again by going through the online statement and calendar dates.

They found the transaction then the tills went offline.

They took our details and said they would phone once the tills were working again.

 

Got a phone call an hour later saying the tills were up and running again.

we head back to the store again.

 

The assistant dealing with the case takes the air pump and says she wants to test it.

She takes it off the shop floor for about 10 minutes before coming back and telling us the pump works fine so no refund.

 

We took the pump home and set it up.

Yes it works but at a much reduced rate.

You should be able to see air bubbles appearing clearly from the air stone but we can hardly see them.

 

A phone call to customer services got me no-where. I was told if the store says it works then thats it.

 

Where do we go from here?

:cool::cool: Blondmusic :cool::cool:
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Depends how much hassle you want. The Range are known for being very difficult. In a thread i read awhile back they argued all the way to court.

 

Given that it works but not very well, you would have to get it tested at your cost. Now it depends how much you paid for it, as to whether it is worth proving it is faulty and then taking it further, issuing a court claim if necessary.

We could do with some help from you.

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Agree with Uncle B, the Range seem certainly at branch level to think that they are above the Consumer rights Act.

We had an instance a while ago when a food mixer drive gear broke up they constantly said "refer to makers"

 

 

it was only after a sharp and pithy exchange of emails with head office and a suggestion of Trading Standards and a County Court that they quite speedily agreed a full refund

( but they didn't have to as it ideally would have been a partial refund due to time of purchase/to date of fault)

Don't let them fob you off they are notorious for abnegating their responsibilities

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Something to consider is if your account shows the payment for this in a code ask the bank for confirmation of the code being payment to The Range on the date you purchased this item.

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The pump was only £10. It's not the money it's the principle. If an item breaks down within 6 months then its deemed faulty at point of sale therefore a replacement or a refund should be issued. I've plugged the pump back in and waiting for it to pack up again

:cool::cool: Blondmusic :cool::cool:
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The pump was only £10. It's not the money it's the principle. If an item breaks down within 6 months then its deemed faulty at point of sale therefore a replacement or a refund should be issued. I've plugged the pump back in and waiting for it to pack up again

 

It has probably already cost you much more than £10 in dealing with this issue already.

 

Best way to get your own back, is not to shop in the store again and use social media to let others know of your experience. You could cost them thousands of pounds in loss of business. If everyone did the same, you would start to see these stores either change how they treat customers or they would go out of business. So go onto Facebook, Twitter, Google reviews etc and post a negative review.

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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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