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    • Understood. Maybe as a first step it would be a good idea to write to Amazon and tell them that I would have selected the prepaid hermes drop-off option, like I always do, but I wasn't able to as that option wasn't available for the laptop. Additionally, after Hermes not collecting the item on two consecutive times with the Hermes home pick-up option, I was advised by a customer service assistant to organize the return myself as there is no point in choosing the home pick-up service for the third time. Following his advice and returning the laptop myself being the only available option to send it back to Amazon, I have decided to organize the return myself. I was told that I can use any of the shipping services. To quote I was told: "I could only find the pickup option. So you could arrange your own return using parcel monkey: www.parcelmonkey.com or any similar service. Keep the receipt and send it to: ...url... And we will refund you the postage fees". I didn't get any other instructions and I did what I was told by the assistant to the letter.  What else should I add? Should I mention anything else?   I understand that. I am not afraid of that, I do think that nothing protects them from having to compensate a consumer where they have failed to take reasonable care in performing the contracted service. They have a general duty of care, and they have also failed to provide the service paid for. I really hope that the judge sees it that way too. But maybe Amazon realize the mistake they made and I won't have to sue Hermes. To be honest I think it is disgusting what they do... There is no way to lose a package of 70X40X15. It is way too big. And what are the chances that they lose another package of mine that I send with the laptop at the same time? Obviously someone stole them. What else could have happened? How can they not find the driver who was responsible for the package at the time of moving it from the ParcelShop to the sorting warehouse? And if something happened to the car/driver, it must be logged somewhere. And I would like to see that log (I actually asked them to provide that in my last letter). The whole thing is just unbeliavable.
    • if other details match and this is as a result of say a marriage then yes. CCJ's are not against an address.    
    • Thanks DX and BN.   He did keep saying he’s done loads of parking cases in the past, over the 10 years he’d been doing it, so as you say he’s bound to have come across VCS stuff before isn’t he.   hopefully that’s the case then he just wants to go through it in a bit more detail. Either way you have given me a lot more confidence again now thanks.
    • From Alasdair Macleod , 40 years in stockbroking and financial  analysis  The Eurozone is bust. The deterioration of TARGET2 imbalances have been hardly noticed, but in recent months it has been alarming. Despite official denials over the years that it is a matter of concern, it is increasingly obvious that the national banks of Italy, Spain and other nations with increasing bad debts are hiding them within the TARGET2 system. The first wave of Covid-19, which is leading to bankruptcies throughout the Eurozone, is now being followed by a second wave, which will almost certainly take out a number of important banks, in which case the cross-border euro system will implode.   https://www.goldmoney.com/research/goldmoney-insights/the-destruction-of-the-euro
    • I agree but it doesn't change the fact they're all in the system the same way we are and they vote in certain ways for varying reasons that are far far away from our own motives.   The whole wretched system needs taking down and starting from scratch 
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        • Thanks
      • 3 replies
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      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
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Hey Guys,

 

It hasn't taken me long on this site to realise that you have dealt with a lot of situations regarding Xercise4Less and Harlands/CRS so, whilst that is comforting, I am still rather nervous as they continue to demand extortionate amounts!

 

I'll keep it as brief as possible:

 

 

Currently I am working abroad in Valencia, therefore I wished to cancel my Xercise4Less membership (I had membership for over 12 months.)

 

 

I used their website for cancellation on the 19th December and received an automated email, saying I would receive official confirmation within 30 days.

 

 

On the 9th January, this email arrived, mentioning that my account had now been cancelled. It further mentions that my 30 day notice started from the day of initial cancellation (19th December), and a direct debit payment went out on that very day (9.99 monthly rate).

Therefore, when I received the second (and more official) cancellation email,

I decided to cancel my direct debit,

as I believed that the December 19th payment would be my notice payment.

 

This however was not the case, and I received a letter from CRS to my parents' home address in the UK, demanding 207.47!

 

 

am aware that it is absolutely pointless contacting them via phone, so I am only emailing them.

 

 

I responded to their letter, mentioning how I received an official confirmation letter. However, yesterday they replied with this:

 

On 18 November 2015 you entered into a Membership Agreement with Xercise 4 Less. You agreed to pay £9.99 a month and give a months written notice when you wished to cancel.

 

As your payments were not honoured and you failed to rectify your breach of Agreement charges were applied to your account and your file was referred to ourselves.

 

Xercise 4 Less have not received the relevant notice from you to cancel your Membership. If notice had been given correctly in December 2016, as per your correspondence, you would have still been liable to pay your January 2017 instalment as your notice period, this was not received.

 

What I think has happened, is that I fell short of the 30 day notice by only a number of days, as I cancelled my direct debit a few days after I received the email of cancellation on the 9th January.

 

I am willing to admit to them that I made this mistake and that I will pay 9.99, but the 207.47 payment is outrageous.

 

 

ny help you guys can give would be hugely appreciated, and if I have missed anything out then let me know!

 

Thanks!

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just send the slick132 letter

 

 

they are a DCA

and not bailiffs

so have no legal powers whatsoever

so NOTHING to be worried about.

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Hi Valencia and welcome to CAG

 

Keeping it simple, if X4Less say your notice started on 19th Dec'r AND you paid a DD on that date, I don't see that you have to pay any more.

 

Not £9.99 for the next month, nor any admin fees at all.

 

Write a real paper letter to X4Less at their Leeds Head Office saying :-

 

I refer to my m/ship at xxxxxxx gym.

 

You confirmed that my 30 day notice started from the day of initial cancellation (19th December), and a direct debit payment went out on that very day. Yet Harlands/CRS are now demanding I pay over £200 including their unlawful fees that they're trying to charge me.

 

Unless you tell Harlands/CRS to back off immediately, formal complaints will be made without further notice to Trading Standards and The CMA about your use of Harlands to harass your customers.

 

Please reply to me at the following UK address where my mail is monitored.

 

Or you can write to my Valencia address which is xxxxxxxxxxxxx

 

Don't fret about this - Harlands/CRS are full of hot air but it's important that you know what they're up to at all times, hence what I say about your addresses.

 

:-)

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Thanks for the reply! I think i'll try to keep it to just my UK Address, post in the past for me in Spain has been a nightmare!

 

One thing regarding the monthly payments however is that they always came out of my account around the 18/19/20th of the month; depending on which month. So I think it may have just been a coincidence that the December payment fell on the same day as my cancellation day, meaning no notice payment went out. Perhaps, in that case, I should still admit to owing 9.99 and send an email to Harlands/CRS first?

 

:)

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Hi Valencia,

 

Emailing Harlands/CRS is a waste of time. They're only interested in getting you to part with your money !!

 

It really doesn't matter about a day here or a day there with the DD and notice issue - from what you've said, I'd suggest you owe them nothing more.

 

In any event, Harlands treat X4Less members so badly that they should only get money they are clearly owed and I DON'T think that applies to your case.

 

Just send the letter to X4Less as I said above and let us know how they reply.

 

:-)

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Cheers slick!

 

I am trying to find the Head Office address, is it the same address as the Leeds Gym itself? (1, Kirkstall Industrial Estate, Kirkstall Rd, Leeds LS4 2AZ, UK). Just wanting to make sure as I know that just sending the letter to a gym would get me nowhere!

 

Thanks :)

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Hi Valencia,

 

Yes, that's the address and make the top line:-

 

Xercise4Less Head Office

1, Kirkstall etc

etc

 

:-)

We could do with some help from you

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  • 2 weeks later...

Hey guys, just a quick update. CRS came back with this email. Regarding what they're now saying, shouldn't it be the right moment now for me to offer the 9.99? And then proceed with another letter to Head Office? (I haven't heard back from them yet)

 

 

Further to your recent correspondence, your payments were due on the 18th of each month. 18th December 2016 was a Sunday and as such your payment was taken the following day.

 

You have submitted your request on 19th December 2016 and as such you would remain liable for any payment that fell due in the following 30 days. 30 days after 19th December 2016 was 18th January 2017 and so your final payment should have been 18th January 2017. That payment, however, was not paid due to your Direct Debit instruction having been cancelled.

 

We were previously led to believe you had given no notice and so your membership continued. We now concede this was incorrect but it remains the case that you have failed to make payment due under the terms of your agreement.

 

As such you are no longer liable for the sum of £19.98 relating to your February and March 2017 instalments of £9.99 each, which had not become due on the date your notice period expired. You remain liable, however, for £187.49, consisting of your missed January 2017 instalment and charges arising from the recovery of that amount.

 

We may be able to negotiate on this sum, but would require you to contact one of our telephone negotiators on 01444 449 165 in order to do so. Payment can be made by Credit/Debit card by calling us on 01444 449165. Alternatively, cheque/postal orders should be made payable to Credit Resolution Services and sent to CRS, 2nd Floor, Rockwood House, 9-17 Perrymount Road, Haywards Heath, West Sussex, RH16 3TW.

 

A payment plan can also be set up if you are unable to settle in full, although we do charge a little extra for this.

 

If you are experiencing financial difficulty, there are organisations who offer free debt advice and assistance such as Step Change (0800 1381111), National Debtline (0808 8084000) and your local Citizen Advice Bureau.

 

Please ensure a payment or response is received within the next 7 days, so we can avoid further action being taken.

 

Yours sincerely,

 

David Castle

 

Collections Department

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ignore

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Share on other sites

Hi Valencia,

 

DX is right - ignore this nonsense from Harlands/CRS.

 

Wait for the reply from X4Less and do nothing until they reply.

 

:-)

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Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

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Whilst I completely agree that they have lowered the money to try and convince me to pay up, surely I should still just send the email regarding offering 9.99? I know that others on this forum have done this, and then it seems that it puts you in a better situation when contacting X4L. It's unfortunate that a Sunday meant that the payment came out a day later, and is an unfortunate coincidence that I thought it would be the notice payment.

 

I absolutely agree that they are talking a load of nonsense, but I am just thinking of ways that would put me in the best possible position when it comes to contacting X4L.

 

:)

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Hi Valencia,

 

You made an offer to the gym which they've not replied to yet.

 

You have no need and nothing to gain by responding to CRS (Harlands in disguise). They are chancers who are only interested in getting you to pay what they can.

 

As said, ignore their begging letter.

 

:-)

We could do with some help from you

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EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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Sorry Valencia,

 

I deal with so many threads here, I get confused a bit too easily sometimes. :wink:

 

You did NOT make any offer to pay the gym - you wrote to the gym as per post #4 and they've not yet replied so IGNORE this contact from Harlands/CRS.

 

Until the gym replies to your email, ignore Harlands /CRS completely.

 

:-)

We could do with some help from you

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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There's no saying.

 

Sometimes, they'll ignore and other times they'll reply in a week or two.

 

Until they reply, you have nothing to worry about.

 

:-)

We could do with some help from you

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EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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I've just been told from back home that CRS tried to ring today,

despite me telling them twice that I shall only talk via email (even though I won't be doing that anymore).

They really love to pester don't they!

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you tell a fleecer not to do something

they'll do it

as you've given them a weapon to pressure you

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Share on other sites

Yeah I understand!

 

Since that call, I've been trying to convince my Mum that there is nothing to worry about. I know that there isn't as Harlands are just hot air, but would you guys be able to clarify a few things? I think it would be best to hear it from the horse's mouth:

 

. They are a DCA and not bailiffs

. That this 'debt' does not affect my credit or the house's credit

. It does not place the house on a blacklist

 

:)

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correct a DCA HAS NO LEGAL POWERS WHATSOEVER on ANY DEBT, not just GYM debts!!

 

 

correct its NOT a debt, gym accounts cant show or hurt your rating

 

 

theres NO SUCH THING as a house BLACKLIST, an old wives tale.

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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